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October 2023 by Andrew Wilson
Do you like making a reservation then being told the car you reserved isn’t available? Then when offered the alternate car they deny a discount to the same price as the car you reserved and tell you it’s an upgrade to a larger car you didn’t want or need? Then this is the place for you! I’ve had better experiences at other Avis/budget but won’t use this one again
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September 2023 by Abdus Choudhury
Budget car rental is a cost effective way of renting a vehicle. I have been using them for a while. I usually rent at the Hicksville location. The staff are friendly and professional. I love the price of standard SUV and the cleanliness of the vehicle. They are better than Hertz but as good as SixT. I would recommend it to my friends and family.
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September 2023 by David Torres
I was totally impressed with the great customer service and cleanliness of the vehicle. I totally recommend this Budget location.
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August 2023 by James McInerney
I rented a vehicle from this location six months ago and I was very pleased with the service I experienced. I was a day late picking up my car because of a canceled JetBlue flight. When I arrived the representative was very nice sympathized with me regarding my canceled flight and adjusted my price by removing one day off the rental. I would definitely rent from this location again and recommend it to anyone.
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June 2023 by berish labin
I was at this location today and had an extraordinary experience. I dealt with Robbie who was super gracious, helpful and accommodating. The whole experience took really fast. Definitely recommend. Thank you Robbie !!!!
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June 2023 by Joshua Dickinson
Fast service, good looking car, Chris was very kind and helpful.
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June 2023 by James Jant
This was the most unprofessional service I’ve received from a car rental location. I rent all over the US with a corporate account. I had a Saturday rental pick up and was not able to make it ( they close at 2 PM & no drop box ). I came in the next day to see if i could get my rental, the boy at the counter said “it just doesn’t work like that” and didn’t give an explanation and told me to call customer service. Customer service fixed my issue in 5 minutes. I walked in to receive my rental and the same person working was being rude to another customer. Just plain unprofessional and lazy at this location.
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June 2023 by Darren Nussbaum
Same experience as James Jant. Most unprofessional and lazy service I’ve encountered in a while. Was trying to drop off a Box truck and the location that I was trying to drop it off at was closed so we called customer service and they told us to drop off the truck at this Hicksville location. We told the front desk person the situation and where we picked up the truck and first no issues but when he had trouble closing out the reservation in the system, he called his manager and then said you need to take the truck back and return it to the other location when they open tomorrow. When I asked to speak to the manager to get more information, he refused. When I asked if there were any solutions that wouldn’t involve us driving the truck back all the way to Port Washington and then again in the morning to Queens, he basically said it’s your problem and shoved the keys and contract in my wife’s face. Disgusting customer service. Spend a little more and go somewhere else, not worth it.
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June 2023 by JVR
Friendly, professional and extremely helpful.i would highly recommend renting from here. The cars are always great and well maintained..besides being brand new. The gentleman there is the best!!
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May 2023 by Quinson
They let you get a car reservation, but they don’t even have the car you reserved. The customer service is bad too.
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September 2022 by Darlene Riccardi
Easy in AND out, beautiful car , nice ppl. The only weird thing is they didn’t review the v vehicle upon drop off, so I took pix to protect myself. Definitely recommend!
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September 2022 by Barry Brenner
Budget was great we rented for the summer!”The staff is wonderful to deal with they go above and beyond! Will definitely use them at all times
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July 2022 by Monique S
Renting was easy and hassle freeThe vehicle was in good condition
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June 2022 by William Basedow
Pickup and dropoff was fast and easy. Employees at pickup and dropoff were very friendly and accommodating.
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January 2022 by James Palmirotto
Lowest rates car was new but dirty dont know how someone can rent a car and return it in the condition they left it in
