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February 2024 by Ryan D'Amico
I recently purchased closets from Closet Factory, and I must express my dissatisfaction with the overall quality of the product. The craftsmanship fell short of my expectations, and I found the closets to be of poor quality compared to my previous experience with Closets by Design.Additionally, the customer service experience was quite unpleasant. When I called, the woman I spoke with was aggressive and rude, which only added to my frustration. Considering the significant expense associated with Closet Factory, I expected a higher level of professionalism and product excellence.Regrettably, based on this experience, I won’t be using Closet Factory again and would advise others to explore alternatives like Closets by Design for a more satisfactory solution.Update: The attempted repairs by Closet Factory were disappointing, resulting in drawers that now have difficulty opening and closing. The $911 charge for the repair adds to the dissatisfaction. See the subpar work in the pictures attached.Utter dissatisfaction.
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February 2024 by Mary Roma
Joanie Coles was fantastic to work with. Her design covered everything we needed and then some. Joanie is so enthusiastic about her work and the finished product reflects it. Our installation team...Rocky and Michael.... were wonderful. They were professional, efficient and kind. They were very organized and worked very cleanly. I highly recommend them all.
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January 2024 by Nancy Tice
I had an exceptional experience with Closet Factory and their designer, Kelly P. From the initial consultation to the completion of the project, the service provided was outstanding. Kelly P's expertise in design was evident, and the result was a closet that not only met but exceeded my expectations. This was a huge undertaking as it was an entire house of closets and storage space.The entire process was seamless, starting with a fantastic design that perfectly utilized the available space. Kelly's attention to detail and creative solutions truly set the project apart. The team's commitment to timelines was impressive, and the project was completed as promised.The craftsmanship and quality of work were outstanding. The finished closet was not only functional but also a beautiful addition to my home. Every detail was meticulously executed, showcasing the skill and dedication of the Closet Factory team.I highly recommend Closet Factory and specifically commend Kelly P for her fantastic design skills and professionalism. If you're looking for a reliable and talented team for custom closet solutions, Closet Factory is the way to go.
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January 2024 by Kelly Carter
I ordered this customized closets through Costco, initially I was a bit skeptical but I was so wrong, the design, designer, service, and installation were fantastic, so many options and price points to choose. My designer Joanie was the best, very friendly. Moreover, I have to say the company was fantastic,, very understanding of my personal situation and putting up with my multiple requests of changing installation dates. I am highly recommended this closet company.
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January 2024 by Brian Giebler
I recently had two large units installed by Closet Factory, and worked with designer Joanie Coles. I’ll admit I took a long time to figure out exactly what I wanted in my space, and Joanie had the utmost patience with us! I came to her with crazy ideas, and she figured out how to execute them. We had a bit of an issue with installation, as the project took longer to build than they were scheduled for, so it took quite a while to get the entire project installed. There were even some wrong pieces, but they always sorted it out and did what they needed to do to make it look perfect. Joanie was always available for a call and checked in on the process to make sure I was happy. There are one or two things I wish could be better (the floor slopes, and they didn’t catch the 1/8th of an inch difference in the side tower stacks, so the center section does slope down); and the cabinet doors don’t always line up perfectly, but the overall look and quality of material is excellent. Definitely a more custom build than Cali Closets, and a smaller more personal company as well, which to me was a great thing!
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January 2024 by Patricia M.
The company and employees were very responsive but unfortunately the prices were so much higher than my other estimates
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December 2023 by Arunna Raj
My experience with Closet Factory was wonderful! Magda was very quick with designing. She knew exactly what we were looking for. Kevin and his partner (I’m sorry I forgot the name) were very efficient and quick. My heartfelt thanks goes to Debbi who managed to squeeze us in as early as possible. The team is awesome and I am glad I took a chance.
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December 2023 by Susan O'Conor
Helpful in the design, smooth installation
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December 2023 by Charlie Wohlberg
A pleasure to work with. From design through install.Would definitely use them again.
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December 2023 by J Lasky
Quick and easy closet for my daughter. Closet factory nailed it!!! They made this process way too easy. Highly recommend
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December 2023 by Aaron Chall
My experience with Closet Factory was amazing from start to finish. My wife and I were looking for a custom closet solution for our basement to hold baby items that our son has outgrown. Kelly Piccininni was our designer. Kelly was friendly, courteous, and knowledgeable. She came to our home and mapped out a custom design that worked perfectly for our needs. She also showed us physical color swatches. After the in-home consultation, she followed up with me via e-mail. The initial prices she quoted us were out of our budget. Kelly contacted me again a week later about a 25% off promotion going on through the end of October. The discount made the closet system more attainable so my wife and I decided to go for it. We are so happy we did! A week after submitting our deposit, Keenan and Mohammed stopped by to take final measurements. They were very professional and took the time to answer all of my questions. Kelly said our installation date would be 6-8 weeks out. As luck would have it, a spot opened up on the schedule a week after the measurements were taken! Daryl and Diego did the installation. They were very thorough and went above and beyond to make sure we were satisfied. For example, there were audio wires sticking out of the wall where the back of the closet was going. Daryl figured out a way to hide the wires under the closet without cutting them. Also, there was an electrical outlet on the back wall that I wanted access to. I gave Daryl a power strip with a surge protector. He was able to install a grommet and run the power strip through it so we had access. Daryl and Diego took the time to make sure all of the locks for the doors and drawers were lined up evenly and worked properly. They also asked how high we wanted to stationary shelves installed. Daryl and Diego were able to complete the job in one day and cleaned up their work area before they left. The next day, I received a call from the office asking how everything went. I would highly recommend Closet Factory to anyone looking for a custom closet solution in their home! They are a class act and you will not be disappointed!
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December 2023 by Seabreeze
Lynn is an excellent representative, she did a great job of designing the pantry. The quality of the shelving and the installation was wonderful and an easy process. Very pleased with the closet Factory would highly recommend them.
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November 2023 by kristen coppola
Joanie came highly recommended from a coworker who recently had all of their closets done - and Joanie exceeded all of my expectations! Redoing my master walk-in closet was on my Todo list for too long as it seemed a daunting task. However, as soon as I started the process with Joanie, she made it easy and actually fun. Her knowledge and expertise in design is apparent. She suggested many things which wound up working out perfectly for us. My husband and I absolutely love our new closet. Besides from it looking beautiful it gave us SO MUCH MORE space and storage - which is critical to us as we live in an apartment. We are looking forward to working with Joanie again for the other closets/areas in our apartment. Working with her was truly a pleasure - and the install process with Abe was remarkably no mess, quick and quite seamless. Thank you to the Closet Factory team!
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November 2023 by Michael Macchia
My wife and I had an idea of what we wanted in our back mud room, but Lynn, with all of her experience, really helped us make it better than we thought possible. Rocky was our installer and also did a great job - quality workmanship. Both were very professional and prompt to respond to all of my questions. I’m recommending them to all of my friends.Thanks, Closet Factory!MikeServices: Cabinet design
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November 2023 by debie lachman
Garbage of a company. They are selling book shelves and calling it closets. ALL of their closets are not built with doors, it's literally a bookshelf that they are passing off as a closet. Reaching them to rectify it, well, once they have your money, they will ignore you.UPDATE October 2023: My experience with Closet Factory had a bumpy start with some design issues. However, I appreciated their willingness to make amends. They promptly modified the designs and added doors to ensure functionality and aesthetics. The end result met my expectations, and their efforts to rectify the initial problems were commendable. Thanks to Joseph P that saw my initial review and went above and beyond to ensure we were happy with the final result.