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March 2024 by Ahmed Shah
you guys should open 24 hours on Friday
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March 2024 by Selena Perez
Last week on Thursday 03/29/24 someone stole my jacket from the locker but no one has given me a reason they don't want to check the camera the assistants are very rude please Be very careful leaving things in your locker
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February 2024 by Vin A
they closed down for roughly 5 months for renovation. After 5 months, they kept the same old, broken machines! Since then, when a machine breaks, it is out of order for 2 months. They blame corporate. clips are missing from some of the machines.you have to steal them from a neighboring machine as needed. WHAT HAPPENED TO THIS PLACE??
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February 2024 by Zach Gunusen
The new equipment is goodHorrible gym etiquette by most members. Every time I come in, weights that are supposed to be on the dumbbell rack are halfway across the gym. Members do not respect the gym.Treadmills are not meant for runners. The belts start to skip after 8.5 mph and there is no cool down button anymore. Cool down buttons are meant for gradually slowing down without worrying about pushing numbers at a fast pace or repeatedly hitting the button that decreases speed. Major flaw right there.Hydro massages are amazing. However most other gyms have them programmed for 20 minutes each. Here it is only 10. Not convenient to get up and ask for another 10 minutes.
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January 2024 by Susan Aldorasi
I love the staff!! Extremely friendly and helpful!!I find it strange that all of the channels work except FOX news. I was told it was a cable issue. All of the other stations work just fine, so I find that difficult to believe. I'm very skeptical. It's been that way for about a month or more. I'm disappointed. I'm tempted to go back to Levittown, though I don't like it nearly as much. It just seems fishy to me. Has my favorite gym gone political too? Be fair. If CNN works, so should FOX News.
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December 2023 by Matthew Bacotti
Great staff but the parking lot is dangerous people do not follow the one way directions and the speed bumps have anchors that stick out of the top waiting to destroy your tires
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December 2023 by Fady Gayed
Very bad staff there!! Unprofessional, aggressive, and they don't respectful clients , will never be there , no customer service to complain or escalate issues , cheap GYM for cheap quialty and cheap coustomerservice!!!The manager and staff are so bad and aggressive.Looks like everyone complain about the rude female in the counter , she's very aggressive btw!!!
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October 2023 by Dee Jackson
Simply put, this is a great gym. All the equipment one needs for a great workout. A friendly and clean environment. I felt at home right away.
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October 2023 by Nicole Vasaturo
I came in today because I heard that this gym was recently renovated according to a friend of mine so I wanted to try out the new equipment. Renovations are nice but I unfortunately encountered a super rude unprofessional female staff member today when I came in. She threatened to cancel my membership today because I was asking questions about the Hicksville location policies. She said that I have no business coming to this gym because of the questions I asked and told me to leave and to not come back. I was speaking to her in a polite manner and was asking reasonable questions. She also refused to show me the Hicksville policies in printed or digital format. I am super upset over my experience here. I feel like I was threaten and treated very poorly. After all of this, another staff member saw that I was super upset and he told me that what she did was right. It seems like they don't realize that the way she treated me was absolutely wrong. I will be going back to the Levittown location from now on. Levittown location has a nice staff and everyone is professional there. Luckily if I ever have questions about policies with Planet Fitness in Levittown they take time out to explain policies to you in a nice manner. I did not know that each planet Fitness has separate policies but now I know. I prefer to go to a gym where I will be treated in a professional manner and not threaten. I hope this Planet Fitness location Retrains their staff members on basic Profesionalism and manners. It seems like some of the staff members forgot what basic manners and professionalism is. Planet Fitness in Hicksville has a judgemental zone unlike Planet Fitness in Levittown. They broke Planet Fitness' judgement free zone motto. I will be sending this same review to Planet Fitness Corporate as well. Please retrain staff members to show professionalism to gym members so that other members don't have an experience as bad as I did in the future.
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October 2023 by L L
Signed up in February. March they informed they will close in April with no prior information being shared at membership signup. Wouldn’t expect honesty from corporations but still… a tiny bit of humanity is nice. Coming up on October and still no information about reopening. Charged the whole time. No central company phone numbers and other locations ALL say wait until they reopen to resolve issues. They ALL couldn’t care less and can only temporary freeze. Pay more for a better gym, its worth it if you go. Don’t wait for them to charge more later for this business model they have. Ridiculous, have to keep putting weekly/monthly reminder to check on them later to get my money back. Expect long unnecessary headaches if you go here ?♂️
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October 2023 by M L
I'm not a feedback person but after I got email they reopen the Hicksville location I went to see what they have done all I can say that we have THE BEST Planet Fitness in this area!!! It looks great! bigger! very clean. I hope they put paper towel cleaning staff that behind the wall sections also. I did not see the water station maybe they removed different place or canceled it but if they canceled we need it back please. Restrooms looks super nice and fancy. I hope we (members) and they (employees) can keep clean this store! GREAT JOB, THANK YOU PF!
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October 2023 by lou insinga
It has been months now since this location on Hicksville Road has closed for renovations, and they never give updates as to when they are opening or close to being open? No signs are posted on the windows either. And we are still being charged a monthly fee for this location even though the place is still closed. I wish they would send us updates at least to our emails because they have all my information I get charged monthly on my account and I’ve been coming here for 10 years. I wish they would be more transparent with us members as to when they are going to open. It is September 4 Labor Day already and I don’t see any updates whatsoever.
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October 2023 by Nick
Now open. Different layout. Only the cardio equipment, restrooms, black card spa are new. All other equipment and machines are the same ones before the renovation. The weighted plates are all busted up. After months of being closed they should have got all new equipment.
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October 2023 by Tom
Drove through parking lot two weeks ago .they were removing the trailersAll equipment were back in place.i figured they were shooting for a laborday reopening. There was still some construction debris on the floor,not much just cleanup stuff.hopefully open any day.
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July 2023 by Jonathan Waxman
While I understand that locations need to renovate, there was a severe lack of communication even now. We have no idea when the gym will reopen (will it be weeks or still months.) They have all of my information (address, e-mail, etc.) and no mailer or e-mail was sent. I'm still being charged but I have no idea where I can go since there was no communication and when I try calling there is no answer. The website, which should have this information, just says that the gym is closed. I even called the Planet Fitness general number and they had no information for me either. This really is no way to run a business.
