Platinum Volkswagen is a top-rated, family-owned Volkswagen dealership on Long Island known for transparent customer service. Reviews consistently highlight exceptional, awesome, and professional service from the entire staff, who are described as courteous, pleasant, and supportive. Customers report being treated like family from beginning to end without hassle. The service team, including the front desk and service representatives, is hands-on and communicates very well. A standout feature is the service inspection video sent to customers, which clearly highlights what is needed, making it easy to understand the service and cost. This approach, along with helpful text updates, keeps customers informed throughout the repair process. Many state they would not go anywhere else, passing other service outlets to visit Platinum Volkswagen because the team always goes the extra mile. Customers are happy, loyal, and highly recommend this dealership for both parts and service.
Karen is amazing!!! She was very personable and knowledgeable, and called me to arrange pickup and made the whole process easy. Thanks again!
January 2026
From start to finish everything is always on the money, Karen is a great service advisor, she is very professional and helpful, great service department,
January 2026
Great service. This was my first time getting service there. Everyone was very professional. Karen kept me up to date in what was being done. Staff were all personable. I recommend them highly.
