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May 2021 by Mel R.
Great service. Rarely any wait time just go and ask for Ray or Jahvon!!! Very helpful and knowledgeable about recommending right products.
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May 2021 by H H.
Couldn't rate this place 0 stars. Terrible customer service. I went here cause my phone was under warranty exchange. They made the experience extremely unpleasant. The woman was mentioning how much money she makes selling phones if she got fired cause of me. It was really unnecessary.
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February 2021 by Nicole Shink
On Saturday, Jan 16th, I stopped by this T-Mobile store in the Broadway Mall in Hicksville to upgrade my phone. I chose a new iPhone and was told by Dyshawn, the man helping me, that it was $0 down but that I would have to pay the taxes up-front. I agreed, and while I was waiting for him to process the order, Dyshawn gave me a screen protector and a phone case and told me: “These are included with the purchase of your new phone.” Taxes came out to $108 and I paid, thinking nothing more of it. Dyshawn proceeded to put the screen protector on for me (not once, but TWICE, since he managed to screw it up the first time).On Jan 21, I was looking at my T-Mobile account online. Dyshawn flat-out scammed me. There were two charges on my bill: $39.99 for the phone case and $49.99 for the screen protector. It finally dawned on me why Dyshawn did not print out a receipt for me in-store. The charges would have been there in black and white for me to see.I had already thrown away the boxes the two items came in but I called the T-Mobile corporate office immediately and was provided my receipt that Dyshawn did not give me in person. The charges for the two items were there, and the T-Mobile representative and I did a 3-way call to the T-Mobile store. Dyshawn answered the phone, and he said, “Sure no problem, we’ll take everything back without the original boxes, just bring it back to the store.”When we ended the 3-way call, the T-Mobile representative said that it was crazy he accepted the return request right away, with no questions. It was very clearly a scam, and Dyshawn knew he was caught.I live 40 minutes away from this store so I had to drive out of my way to go back to this specific store to return the items that Dyshawn attempted to sneak on my bill, under the radar.Conveniently, but unsurprisingly, Dyshawn didn’t have the balls to show his face when I arrived to give the items back. A con artist AND a coward. Another man helped me and my account was credited $90 for the items, plus $8 for taxes. I asked this other man if they scammed all of their customers, and he actually sort of laughed like it was a joke and said, “No, just you.”They have a whole system going on here, and you bet it’s been reported to T-Mobile corporate where I hope they take a long, hard look at this store. I am not the first, and I most certainly won’t be the last if they continue to be allowed to work in this store. They schmooze and flatter their customers to disarm them—Dyshawn actually tried INVITING HIMSELF to my HOUSE because he wanted to see the color of my home décor.Dyshawn and whoever else is involved should be removed from this position immediately. He fully banks on people not looking at receipts or online bills. He attempts to act personable to weasel his way into appearing trustworthy, meanwhile, Dyshawn is nothing more than a scam artist, who has probably preyed on many others besides me. A complaint has been filed against Dyshawn with the T-Mobile corporate office. I hope they take this incident very seriously and do a full investigation on this store.
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January 2021 by Nicole Rachel
On Saturday, Jan 16th, I stopped by this T-Mobile store in the Broadway Mall in Hicksville to upgrade my phone. I chose a new iPhone and was told by Dyshawn, the man helping me, that it was $0 down but that I would have to pay the taxes up-front. I agreed, and while I was waiting for him to process the order, Dyshawn gave me a screen protector and a phone case and told me: “These are included with the purchase of your new phone.” Taxes came out to $108 and I paid, thinking no...
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January 2021 by Nicole S.
On Saturday, Jan 16th, I stopped by this T-Mobile store in the Broadway Mall in Hicksville to upgrade my phone. I chose a new iPhone and was told by Dyshawn, the man helping me, that it was $0 down but that I would have to pay the taxes up-front. I agreed, and while I was waiting for him to process the order, Dyshawn gave me a screen protector and a phone case and told me: "These are included with the purchase of your new phone." Taxes came out to $108 and I paid, thinking nothing more of it. Dyshawn proceeded to put the screen protector on for me (not once, but TWICE, since he managed to screw it up the first time). On Jan 21, I was looking at my T-Mobile account online. Dyshawn flat-out scammed me. There were two charges on my bill: $39.99 for the phone case and $49.99 for the screen protector. It finally dawned on me why Dyshawn did not print out a receipt for me in-store. The charges would have been there in black and white for me to see. I had already thrown away the boxes the two items came in but I called the T-Mobile corporate office immediately and was provided my receipt that Dyshawn did not give me in person. The charges for the two items were there, and the T-Mobile representative and I did a 3-way call to the T-Mobile store. Dyshawn answered the phone, and he said, "Sure no problem, we'll take everything back without the original boxes, just bring it back to the store." When we ended the 3-way call, the T-Mobile representative said that it was crazy he accepted the return request right away, with no questions. It was very clearly a scam, and Dyshawn knew he was caught. I live 40 minutes away from this store so I had to drive out of my way to go back to this specific store to return the items that Dyshawn attempted to sneak on my bill, under the radar. Conveniently, but unsurprisingly, Dyshawn didn't have the balls to show his face when I arrived to give the items back. A con artist AND a coward. Another man helped me and my account was credited $90 for the items, plus $8 for taxes. I asked this other man if they scammed all of their customers, and he actually sort of laughed like it was a joke and said, "No, just you." They have a whole system going on here, and you bet it's been reported to T-Mobile corporate where I hope they take a long, hard look at this store. I am not the first, and I most certainly won't be the last if they continue to be allowed to work in this store. They schmooze and flatter their customers to disarm them--Dyshawn actually tried INVITING HIMSELF to my HOUSE because he wanted to see the color of my home décor. Dyshawn and whoever else is involved should be removed from this position immediately. He fully banks on people not looking at receipts or online bills. He attempts to act personable to weasel his way into appearing trustworthy, meanwhile, Dyshawn is nothing more than a scam artist, who has probably preyed on many others besides me. A complaint has been filed against Dyshawn with the T-Mobile corporate office. I hope they take this incident very seriously and do a full investigation on this store.
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December 2020 by Gerard McCoy
James and Dyshawn were fantastic! Spend 2 hours helping us. Answered all our questions. Recommend asking for them when you shop at TMobile!
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November 2020 by thomas grant
This T-mobile store was great, They got me the phone that i wanted and all at a affordable price. Kevin was friendly and really informative. You can tell he was looking for what best suits me. and the staff was very helpful.
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November 2020 by woody moore
great Customer service! Jahvon deserves a raise or something. he spent maybe a full our with customer care to resolve an underlying issues with my account and then still found a way to lower my bill even more. the staff is great here this will forever MY T-mobile store : )
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November 2020 by April Kepner
I'm happy with the phone, the deal i got, and the staff that helped me at this store. I wanted a reliable smartphone that did the basics that still preformed at a high rate, Jahvon and the other staff took their time and when through all of the options of phones and deals that would benefit me. i will only say that 5 stars isn't enough
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November 2020 by joseph stevens
came in to the store just before they where about to close and took really good care of me help me transfer all my data on my new phone. Kevin really did an amazing job!!!!
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November 2020 by JOHN SOFTY
The staff at tmobile were great. they found me the best plan & phone that i wanted
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November 2020 by Ash LImio
I love they way Raymond hooked my up will come back so for my new iphone 12 Pro Max
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November 2020 by Timmy Turner
Great customer care, they made sure everything was in perfect condition before i left the store 10/10
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November 2020 by james diaz
This by far the best one,they started talking to me about my phone i had an iphone 5. i was complaining that my phone kept on dying to fast, so they recommended the iphone se. this phone a was a good fit.
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November 2020 by Fu Keng
good service fast and to the point. highly recommended
