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October 2023 by Rick G.
Cory picked up our car from the dealership and brought it to our home. He was very nice, helpful and professional. We will definitely use Jan's again because of him.
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August 2023 by Miguel Cn
I work for a big emergency road side assistances for tractor trailers I got stock by the 1-84 near exit 11 I will gladly put down zero stars for the simple fact that the town truck driver was extremely unprofessional andThreaten me to fight me because he said my card had no founds tell me how a black Amex doesn’t have founds screaming his lugs out, that all he wanted is to get pay the money was always there he just didn’t know how to use his own equipment deviceI didn’t catch this fool name but he was bold with tattoos pretty sure he was homesexual by the way he was screaming and yellling and the way he shave his eyebrows which I don’t really care about about just do your self a favor and stay away from this “company” bunch of scammers
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August 2023 by Ahsan Waqar
Do not ever use their towing service. One of their deivers, john, tried to extort money out of me and threaten to drive away without unloading my car. DO NOT USE THEM
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June 2023 by Kevin Reis
Customer service was lacking. They put a new mass air sensor in my car that part was $119 at Napa. My car had just been inspected and had the throttle body cleaned. They claimed they put a new air filter in it but I don't believe they did and they claimed they cleaned the throttle body which maybe they did. All this together is less than an hour labor. My bill was $670. I wouldn't recommend this place if you have any other options.
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June 2023 by j kay
Jan’s was amazing. Great service. Fast. Reliable. Well priced. And nice people.Service: Auto tire replacement
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May 2023 by Barton Brus
Service 10/0 I was told that 150 dollars on the same day they took my car. a day later they said that 415 dollars for 6 mil town truck…. I do not advise anyone
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March 2023 by Katty Dorleus
My husband got into a car accident with a big truck. The ambulance had to rush him to the hospital. So, the police called this money hungry place to take our car. The accident occurred on rt.59 and they charged $400. I came to pick up the car the following day waiting on my insurance to confirm that's when I noticed both of my plates were missing. I asked the older and and young on that were there. They both looked at me straight in my eyes and lied to me saying both plates got lost in the accident. I flipped on them real quick because the day before when I came I saw them in there and plus you can see where they unscrewed them. I said to them i wanted to make sure that in was in their property and that some crazy person didn't take them and do God knows what with them. Then, they started asking me for the title of car. I called the police quick. When the police came they said had to lie to me for safety reason because they have random people that come at night to take plates over there. They're so RUDE SO UNPROFESSIONAL, HEARTLESS but professional LIARS. Then, they lied some more and the car was not insured when I had the police report with stating clearly that the car is insured by allstate. Since clearly, they wanted to steal my car because from the beginning they kept telling me that I should leave it its not drivable. Worst place to ever call or ever deal with for any situation.
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January 2023 by Saroya Blyden
Work was done exceptionally well. The master mechanics also worked on my car for 3 more hours than expected without charging me more. I was broke down about 3 miles away towed by one of their night workers as it was after hours who was excellent. over all it wasn't as scary as I thought it would beService: Engine repair
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December 2022 by Kate Coster
We brought our RV for the general chassis maintenance and we were very thankful that Jan’s could take care of it. They were great about explaining what they were going to do and communicating along the way about what was needed. They were very thorough and great about letting us know what was needed.Service: General repairs & maintenance
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December 2022 by Glynnis Rodgers
I got into an accident and my car was towed here. the car was totaled, it flipped over, the airbags went off, the doors was jammed in and i was willing to give the car up. i just needed the plates. legally the plates belong the state not me and the towing place can not hold the plates. as a towing company , they have the right to hold my personal belongs, NOT THE LICENSE PLATES BECAUSE THEY DO NOT BELONG TO ME, THAT IS THE STATES PROPERTY AND THEY CAN NOT HOLD, HIDE AND TRY TO FORCE YOU TO PAY FOR THEM. i tried to inform them of this and they began to be extremely nasty. i went to jan’s and they took the plates off my car and hid them! no other car had their plate off except for mine! they just wanted me to pay for a totaled car and tried to force me to do it by stealing my plates! they stole my plates! i had to file a police report! the manager is extremely nasty, unprofessional, and money hungry. theses people know they are wrong. i hope they are shut down for trying to scam people!if anyone goes through this just file a police report!
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December 2022 by Freddy T
Rude. Don't go there. Here's what my first phone conversation with this nasty man went: ring ring ring... Him: "Hello?" with no representation of the business. Me: "Good afternoon. Is this the mrchanic shop?" Him: what do you need?" Me: "wondering if this is the mechanic in Suffern? " Him: "what do you need?" Me: "Do I have the right number? I'm wondering if this is the mechanic?" Him: "what do you need?" Me: "I need a mechanic. Are you him?" Him: uttered a series of unintelligible curse words and hung up...
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November 2022 by Janelle Celestin
This towing company doesn’t care about the situation you are in. I have been trying to get a tow truck since 7 in the morning and I made a second pick up time when the first didn’t show up. I have been sitting in a cold unmovable car for 5+ hours. The second time I was skipped because there was “a more important pickup case” and when I was explaining my situation to a worker on the phone I got a big sigh and he hung up on me. By far the rudes and dysfunctional towing company I’ve ever worked with. DON’T WASTE YOUR MONEY HERE!!
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September 2022 by Justin David Provoncha
This place towed me 150 miles. Great people fair prices, would recommend.
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August 2022 by Debra W.
My son ran out of gas late Friday night and the police stopped and said that he had to remove his car from the road. He explained that he ran out of gas. The officer called Jan's Med a Car, whose website says they provide fuel delivery. Instead of providing gas they hooked up a tow truck to my son's car without even letting him remove his personal items from the trunk. They also denied my son the right to call his auto insurance company. Despite offering 24-hour towing, Jan's does not allow you to pick up the car over the weekend, charging three day's storage for a weekend tow even if it is picked up Monday morning. It cost more than $400 and they were surly. Big thumbs down on Jan's! Don't use this towing company!!
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July 2022 by Dexter Fawkes
Rented a Penske Box truck from this poor excuse of an establishment. The tire was flat, and they gave me the truck ensuring that it was in great condition. I later called back, respectfully, and asked them to exchange the truck. The owner was rude and continued to interrupt my respectful and reasonable request. Do not work with Jans med a car, you will regret it instantly, and your bank account will hate you.
