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November 2023 by Angie Freeman
I went to Roe Jan Auto for a simple $30 tire rotation and got fleeced for $700. How did this happen? Read on. My regular mechanic, whom I've used for many years and who specializes in my make of car, wasn't available for medical reasons, so I went to Roe Jan Auto. When the mechanic came to the waiting area to get my car keys I immediately had a bad feeling. The guy looked like he was still in high school. I should've listened to my gut and hightailed it out of there because ten minutes later he came out from the back and announced that in the process of attempting to remove my wheel lug nuts he had broken the studs off. The guy behind the counter was falling all over himself apologizing so he knew that they had screwed up badly. They then told me that due to the particular design of my bearing they could not simply tap out the broken studs and replace them, but would need to replace the entire wheel bearing (cheap fix vs expensive). Tapping out a broken stud and inserting a new one is the standard method of dealing with this situation--but it's not lucrative. This mechanic had managed to break off not just one but THREE studs, which made me wonder if it had really happened accidentally. Breaking three studs is quite a feat. Prior to this fiasco I'd had this car for over 12 years and have had numerous sets of new sets of tires installed and rotated and never had a single broken stud, let alone three.I later spoke to my regular mechanic and found out that what I had been told by Roe Jan Auto was completely false and that it is perfectly possible to tap out and replace the broken studs in my bearing. This was again verified by a second mechanic. But if they had done that they wouldn't have been able to charge me $700 for a new bearing. To top it all off, my regular mechanic (who specializes in my make of car) told me that they had used the wrong type of bolts when they re-attached my wheel. To be avoided.
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November 2023 by Hector C.
I went to Roe Jan Auto for a simple $30 tire rotation and got fleeced for $700. How did this happen? Read on. My regular mechanic, whom I've used for many years and who specializes in my make of car, wasn't available for medical reasons, so I went to Roe Jan Auto. When the mechanic came to the waiting area to get my car keys I immediately had a bad feeling. The guy looked like he was still in high school. I should've listened to my gut and hightailed it out of there because ten minutes later he came out from the back and announced that in the process of attempting to remove my wheel lug nuts he had broken the studs off. The guy behind the counter was falling all over himself apologizing so he knew that they had screwed up badly. They then told me that due to the particular design of my bearing they could not simply tap out the broken studs and replace them, but would need to replace the entire wheel bearing (cheap fix vs expensive). Tapping out a broken stud and inserting a new one is the standard method of dealing with this situation--but it's not lucrative. This mechanic had managed to break off not just one but THREE studs, which actually made me wonder if it had really happened accidentally. Breaking three studs is quite a feat. Prior to this fiasco I've had this car for over 12 years and have had numerous sets of new sets of tires installed and rotated and never had a single broken stud, let alone three. I later spoke to my regular mechanic and found out that what I had been told by Roe Jan was completely false and that it is perfectly possible to tap out and replace the broken studs in my bearing. This was again verified by a second mechanic. But if they had done that they wouldn't have been able to charge me $700 for a new bearing. To top it all off, my regular mechanic (who specializes in my make of car) told me that they had used the wrong type of bolts when they re-attached my wheel. To be avoided.
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June 2023 by Bart Ziegler
We have used Roe Jan Auto for all our repairs and other car needs for 20 years, for four different cars. Completely trust them and their work. Honest and reliable. Great for tires, oil changes and more complicated work.Services: Air & cabin filter replacement
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November 2022 by Gregg Zito
Always have a great experience when having my vehicle serviced at Roe Jan Auto! They keep my car running safely and save me money too! Wouldn't go anymore else.
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October 2022 by Charles Deck
Great place did what needed to be done
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May 2022 by Yandere Mei-chan
Main macanic here is super thorough and very professional. I am always satisfied with the work my car receives here.
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November 2021 by Zigton's Wizard
Great service, excellent people. Very friendly, and positive Veterans welcome.
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July 2021 by Zigtons Wizard
Great service, excellent people. Very friendly, and positive Veterans welcome.
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July 2021 by Alice Platt
Ed is an honest,experienced mechanic. He is very knowledgeable around cars. I am glad I have him and Chris as our mechanic
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May 2021 by william golder
Great friendly service
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October 2020 by David Roberts
Quick friendly service visit today. Issue resolved very fast.
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October 2020 by Zacharie Edwards
Grest severs! I will be taking my car back to them.
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August 2020 by Alex Delia
I have been a customer of Roe Jan Auto for 14 years, and do not have a single complaint. These guys are great!Fair price, good work, knowledgeable.Thank you Roe Jan for keeping me and my family safe when I am on the road.
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February 2020 by Randall Mel Jr.
I wish I could give 0 stars. The service is absolutely horrible. The general manager is rude and incompetent. I will personally see to it to make further complaints and put low scores across ALL websites
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August 2019 by Fred Silverman
Good quality repairs but long wait for appointments
