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September 2023 by CJ Roy
An above and beyond staff that helps with any and all petcare questions. My first time in store made all my worries melt away with hands on and supportive workers!.
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August 2023 by Bob Jr
Support local. Have been going here for years. They have everything you need at comparable prices to the big chain stores, except everyone here is nice and helpful.
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July 2023 by Patrick78
Upon picking up our mini golden doodle from her grooming appointment we were given the bill and proceeded to pay. Once paid, with a tip, we were able to take our dog. The groomer totally disregarded our request of how we wanted her groomed. She also informed us that our dog was not welcomed back due to her being aggressive. Our dog is a 12lb. mini golden doodle puppy (10 months old) with no history of being aggressive. Convenient that the groomer neglected to inform us of this prior to payment and tip. Very shady way to conduct business. We try to support small business whenever possible, but this establishment has lost our business entirely.
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June 2023 by Lindsey Carey
Such a warm, welcoming environment. Clean, & friendly. Lots if variety for all animals, big store. I love the groomers, my fur babies come out looking like they are red carpet ready! They trim and cute precisely as asked!
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June 2023 by Shelly Bruni
A very comfortable and helpful atmosphere. The owner is always super nice and always willing to help and give advice.
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April 2023 by jason vorhees
They always have everything I need for my dogs, and the staff is very friendly and knowledgeable. My favorite pet store
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March 2023 by Molly Arnold
They are friendly, helpful, and have good prices. Their local delivery is a great perk, and I have recently been ordering online for convenience. Far prefer supporting this small business to any larger retailer!
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March 2023 by Fish Bubbles
When I am in search of a slightly more expensive fish, I will only go to Pet Friendly. Their tanks are well maintained, fish are healthy and information is happily given with no judgement.My new L239 thrives and I have Pet Friendly to thank.
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November 2022 by Chris D
I recently brought my 13 yr old Golden-doodle here for a wash and grooming. It was his first time here. He and I were both nervous when we first got there, probably because his last grooming(at a different business) resulted in him having a chunk of his ear cut off, a lot of blood, stitches and a $200 vet bill. Needless to say we looked for a new groomer. Our appt was scheduled with Joey. Upon meeting her she assured me there would be no such problems. SHe seemed very nice and I think Tucker could tell. I picked up Tucker a few hours later and he looked & acted like a completely different dog. He was wagging his tail, he had his head up with a dog smile and his new hair cut looked perfect. It was exactly as I described to Joey as to how we wanted him groomed. We will be back in the spring for Tucker's next grooming!
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November 2022 by Lori G.
Love the people at pet friendly! My dog is a very nervous little guy- and getting his nails done is impossible for me to do. The staff at pet friendly do am awesome job with him!. They take great care to make sure he is ok through the nail trim. Thank you grooming staff! Eddie is a happy little guy!
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November 2022 by Chris Colossale
I just relocated from NYC to Rochester. I called 20+ groomers and they all said they were too booked. Just as I was losing faith an amazing person recommended Pet Friendly. I called and expressed my issues with my maltese who hasnt been groomed in 4 months because of the relocation, so just imagine what my poor guy looked like. It broke my heart that I couldn't find a groomer until Pet Friendly said YES! Im not giving them a great review because they said yes. They deserve an amazing review because they took all my concerns serious, they were easy to talk to and they made you feel at ease leaving your pup in their hands. Pet Friendly definitely puts their customers 1st along with their furry customers. I truly look forward to becoming a forever customer! I hope my review will inspire others to bring their furry friend or just take a ride to check out their unique store.
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October 2022 by chris hilbert
Pet friendly is my dog's favorite place in the world. She's always so excited to go to daycare and play with her dog friends. Thank you Pet friendly for taking such great care of our dog Gracie. You offer an intangible service, we are so grateful.
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October 2022 by Lourdes Roa
I'm a recent discoverer of this fabulous establishment. The service and attention is top notch! I'm switching my pet shopping completely to this place. They were able to special order my pet's prefered food variety and called as soon as it was ready for pick up. That's great service in my book! The hours are so convenient too.
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October 2022 by Lori Lombardo
Great staff.. Always very helpful. The people in the dog grooming area are awesome!.. Would recommend this place for all your pet needs.
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October 2022 by Amy Lynn Bishop
WONDERFUL establishment. Knowledgeable, friendly, helpful and constantly upgrading to serve changing needs of pets and their owners. Can’t say enough positive things to support this store. BUY LOCAL!!!!! Support this business!!!!
