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November 2023 by S Petro
Wonderful service from the salesman to the delivery team. Very professional and answered all our questions for our new sauna. Would definitely go back to Pettis again.
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October 2023 by Betsy Campbell
My family and I love our Softub! Pettis Pools & Patio have been very helpful & accommodating with the transitioning & removal of our previous Softub of 15+ years to the delivery of our new Softub! It felt like magic, slipping into the new tub! We love the versatility, being able to sit & chill or stretch & strategically move to aim the jets for therapeutic relief!
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September 2023 by Dale Parks
Pettis' recommended installer, Dan Merola of Makin-A-Splash pool & hot tub service and his crew came out to replace a large & difficult 38'x18' liner after we filled in the deep end of our Pettis- Doughboy pool. Perfect pool service for the job, excellent results with attention to detail, professionalism. Could not be more satisfied, always happy when I find the right contractor for a job. Outside his normal service area, came anyways to support a Pettis Pools Customer. Great service by Pettis as well in providing the liner and encouraging Dan to travel to our location.
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August 2023 by Barb Evans
I am done with Pettis pool! This is the first year I am taking care of our pool myself because my husband is sick and yes I may need a little more help, but they aren’t the people to help. The water testing is handled by a bunch of teenagers who I have to say know there stuff, but just want you out of there. It just seems like if you aren’t buying something big your not getting helped. Service after the sale is not there.
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June 2023 by Jaymee Turner
This is the first year I have had Pettis open my pool and it was fantastic! I came home to a clean and opened pool with everything cleaned up and ready to go. I always end up getting some cover sludge in the water and spend weeks trying to get the water back right. The technician spoke with me about some up coming issues with my filter system and answered all my questions. Efficient , professional and knowledgeable. Will never open that darn thing myself again.
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May 2023 by Joseph Anthony
Pettis Pools is my absolute favorite pool store. I needed some expert assistance with my Hayward pump and they went above and beyond to help out and resolve it. Many thanks to John and Dale in the parts/service area. The staff and facilities are first rate and should be your first choice for all things pool, spa and patio. I've been a regular customer there for years and have no plans to change that.
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May 2023 by Mary Pettinaro
My husband and I bought a hot tub from Pettis Pools last fall. We are very, very happy with our purchase. Everything from pricing to customer service was top notch. They are very responsive , helpful, and accommodating every time I call. The owner, John, is a wonderful guy to work with. I have dealt with Dale and Mike as well and have received excellent support from them that exceeded my expectations. Great group of people working there, and it all starts from the top! I highly recommend going to Pettis for all pool/hottub needs!!Mary Pettinaro
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May 2023 by Dilys Farney
On time, courteous, efficient. Would definitely use again
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May 2023 by Patricia B.
Bought a new home with 2 decks they helped me with furnishing everything all so professional and caring it was my first large home and loved working with this family owned and operated business great service and easy delivery!
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April 2023 by christopher thorp
Excellent customer service and management team. Delivery is excellent and the crew is great. Very prompt and professional. Highly recommend recommend Pettis Pools!
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February 2023 by Mike J
Jim O was very helpful. We love our choice - Vita Joli. Installation was seamless and professional.My wife Linda says you hit a home run. Don’t know why we waited so long. It was our first time going to Pettis, and we’ll be sure to return.
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February 2023 by Holly Forman
First and foremost, I have to say that Pettis Pools is absolutely TOP NOTCH when it comes to both sales and service. I have known Jim "O" for a number of years, and my experience to date has been nothing but exceptional.I made the HUGE mistake of originally buying a hot tub from a "show" (it was a time of low inventory in the area and local suppliers had not rebounded yet), and though was told many things that sounded great and I read up on the product itself and that seemed to be as described - to make a very long and awful story very succinct, it was the worst experience of my life. I battled for months to get my money back, tub returned and be done. For any of you out there considering a hot tub/spa/pool, whatever, do yourself the favor (that will reward you time and time again) and purchase local! It is the number 1 piece of advice I would give anyone looking to buy this type of equipment.I walked into Pettis in December of 2022, and it was the complete opposite of what I had previously experienced in the former 7 months. We looked at all kinds of tubs and some we did not look at (because I did not know that your height actually makes a difference when using one! VERY GOOD INFO). They took the time to assess "What are you using it for? How often do you think you will use it? What features mean the most to you? etc.". We spent a lot of time between a few tubs, then a couple of tubs and then finally settled on one. We were so excited!Prior to delivery we realized there may be a problem with the electrical connection based on the way the previous tub was hooked up. Back to the store to discuss and prepare before delivery. Jim and I changed the orientations, explored the inner components, evaluated options, it was so professional and customer friendly. We worked it out in advance, and we had a plan and schedule for delivery.The delivery coordinator was great, the time scheduled was not moved or changed. The crew that came were quick and professional and courteous and knew what they were doing and talking about. Another HUGE difference for me comparing the 2 experiences. Pettis handled this from beginning to end with professionalism and 100% customer service as their main focus. The tub was delivered and was able to be used on New Year's Eve.Fast forward a month and a half and my experience and confidence in them continues to be rewarded. They check your water to dial in the chemicals, you can call in to troubleshoot any time and someone answers the phone. They know what they are talking about, and their main focus is having an exceptional experience with their products. I ABSOLUTELY LOVE THE WELLIS TUB that we have, and only wish this was my original experience, but, in the end, it's the exact experience I had hoped for and more!Thank you, Pettis Pools, for turning a really horrible situation into something that I will be forever grateful for. You have all been nothing less than amazing to work with. I look forward to a continued relationship for years to come!
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December 2022 by Cheri Williams
Love my new swim spa. Pettis pools was wonderful to work with. Customer service is great, very personable.
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December 2022 by Andrea S.
Pettis damaged our pool and liner by not closing the pool correctly, this was verified by the pool company that closes our pool now. When I had Pettis come out to take a look they denied everything and didn’t take accountability. If you love your pool don’t hire Pettis. The guys who came out were unprofessional and yelled at me when I wasn’t accepting their denials of wrong doing.
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November 2022 by Amy Hanson
Knowledgeable staff, answered all our questions, service has been excellent so far, keep up the good work!
