Costco Vision Center in Holbrook, NY, is praised for its excellent service and knowledgeable staff. Customers have shared positive experiences with the optician and doctor, particularly highlighting the thoroughness of eye exams and helpfulness in explaining procedures. Many recommend Dr. Minkoff and Dr. Horowitz for their expertise and ability to provide thorough examinations. The center is noted for its skilled manager, who excels in fitting various glasses and frames, including progressive lenses. Some customers have experienced challenges with product availability, but the staff is recognized for their efforts to assist and redirect inquiries. Overall, the Vision Center is considered one of the best optical departments in Long Island, although there have been mixed reviews regarding the general shopping experience in the store, particularly related to pricing and customer service at checkout.
I couldn't believe the other reviews, but I went and witnessed it myself. Sometimes ok service, but I was often spoken to like I did something wrong or like I was crazy (by different people.) Easier to order things online.
November 2024
Went for my first eye exam in years and was pleasantly impressed with the service and results from the secretary and the Doctor. She explained everything and would recommend Costco Holbrook to everyone.
March 2024
I've had nothing but good experiences at the Costco Vision Center, Holbrook, NY. Both the optician, Dr. Minkoff, and all the staff at the center were gracious, smart, and helpful.
