-
February 2024 by Tim Honce Jr.
The initial person that helped me was excellent. I moved in on a weekend when the office wasn’t open and the phone support person was great. The app is good. The code worked. Always got a cart. I don’t know what I expected but this was terrific.
-
February 2024 by Michael Sparling
If zero stars was an option i would have taken it. My unit got broken into. Nothing from corporate, no sorry, no skip this months rent, no follow up on what happened, no this is what we are doing to make sure it doesn't happen again. Steer clear of this place
-
January 2024 by Northeast FMS
The manager was very helpful and helped me make sure the unit I rented was the right one for me. After having a horrible experience with Extra Space Storage, I am feeling much better about the future here at Cube Smart.
-
January 2024 by Charles Graci
Reasonable price clean and safe
-
December 2023 by BITHYAH ISRAEL
Great customer service
-
December 2023 by Bob Parent
The staff is helpful and accommodating, however the company as a whole is not so helpful. They need to adjust their payment options. If you want to pay your monthly rent and other bills online like many of us do. They need to stop charging a fee for using a debit card. Instead they insist on calling the location and make the payment over the phone. Just make it easier.
-
December 2023 by Christopher Thomas
Customer service was very helpful and advising in best solution for storage unit, great location and plenty of space to store away, everyone from online to location was very curious and helpful would definitely recc6to anyone needing extra space.
-
October 2023 by Conrad Schnakenberg
Very professional, clean, and well managed. CubeSmart is an A+++
-
June 2023 by Boss B.
When I initially signed up we went over pricing over the phone and they held my unit. When I come to pay and retrieve my key, all of a sudden I'm told "there's a mandatory insurance fee that will be tacked on every month". Not ideal but I still moved forward. Today I walk into the office and there are two ladies there. I wanted to ask where the trash was or if there was a dumpster. One responded with "we don't have trash, I'm not here to clean up after people". The other - "and we'll be looking at cameras to charge people who leave debris or use our dumpster that's only for us". So rude. When people move they sometimes have debri- in my case I had some cardboard pieces. Even trying to set up auto pay was a headache. Do yourself a favor and find yourself another storage unit... I will be taking my business elsewhere.
-
June 2023 by Stephen Scott
Patti was amazing!! Made the whole experience a pleasure, there should be more people like her.
-
June 2023 by Nilsa Gallagher
Patty was so nice & knowledgeable excellent customer service. Thank you Patty. ??
-
May 2023 by Susan O'Hara
I just ordered the unit. The receptionist that helped me was very helpful. She showed me a couple units. She also gave me information and explained how everything works. She was very nice and made me feel comfortable. This is my first time using a storage unit and I was very concerned. She was able to make me feel more secure and at ease about everything!Hope the unit will be beneficial for my needs. Thx
-
May 2023 by Kathleen Flynn
I recently leased a unit and was thoroughly impressed with the staff I interacted with over the phone. They were very accessible and handled all my questions professionally and courteously.
-
May 2023 by Thomas wernet
So many people and companies have to make things difficult, you mind your own business. HIGHLY recommended ! Thanks to you and your staff !
-
April 2023 by Gina Nol
It was such a great experience! Kudos to Patty ! And Victoria! I am half crazy with a sale and move !!!! Usually I do everything through UHaul but this location was closer to were we are moving so I went in to check this facility out- CLEAN CLEAN CLEAN and the women were sooo helpful I was greeted and informed - they addressed every concern every question - I left with keys and excited to start placing my things inside - I have the 10x10 so big - clean ! Yes I would recommendThanks again to Patty and Victoria from the Bohemia location much love ❤️
