Big Ash Fireplace & Stove is a family owned business that places heart in hearth, specializing in fireplace makeovers. They offer installation and service of gas, wood, and pellet appliances, along with masonry services. The business has an operational showroom with experienced and trained staff. Reviews consistently describe the team as friendly, knowledgeable, professional, and personable. Staff are noted for being on time, efficient, and treating homes with the utmost respect. They take time to explain processes, answer every question, and perform thorough work, including complete system health checks and detailed records. Customers report very pleased experiences, with pricing better than other quotes. Many are long-term or new continuing customers who highly recommend the company for their great solutions and designs, and customer service interaction described as second to none.
Big Ash installed our two gas fireplace inserts about 20 years ago and we have had Big Ash inspect and clean them since. Just today, Jeff came to clean and inspect the fireplace inserts. He was personable and efficient in the cleaning (and cleaning up) of our fireplace inserts. He also answered any questions we had.... read full comment
August 2024
Very knowledgeable and straight forward about was best for our house.
August 2024
We recently had this team out to talk with us about adding a pellet stove to our living space. Jason and his team were on time and extremely professional. They took the time to take measurements, explain the process, and they answered every question we had.
