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January 2024 by mark jacobs
All though I was not a regular client I was in a bad way my 19 year old pup was in dire way ,the staff was very compassionate and professional in my time of need treated myself and my pupper as if we were there only client answered any and all questions with utmost care. Will definitely go back to Wiley's Ark Animal Care
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January 2024 by Christopher Bishop
Polite, professional and above all else they have your pets best interest in mind.
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November 2023 by Susan Pleuckhahn
I have had nothing but good things to say about this office. This is the only office I have ever been to that will get an animal in the same day or soon after if it is at all possible. I have a difficult cat, who is a legend in that office. Dr. Wiley found a way to keep her calm during her visits and are always very good to her. I have a niece who recently found two stray kittens who needed medical attention. When she called, they got her in that morning.
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August 2023 by Dan Lunn
Our dog was bloated and constipated. She was laying on her side and couldn`t move. We called the office at 8:00am as soon as they opened. They told me that they didn`t have time and to call urgent care. We called urgent care and they told us it would be 4-6 hour wait. We loaded our dog in the car and drove over to Wileys. I went in and asked if they please had just a few minutes to look at her. She said "we don`t have the time". I walked out and drove to East Avenue Vet clinic in Brockport, and they said they didn`t have time and we were not a customer. Our dog died in the car in the parking lot. She was still alive at Wileys Ark but they had no time. Our dog Shiloh has been going there since she was 2 years old. We took her to all of her well visits etc. but when it came time to actually help Shiloh, they had no time. Do not put yourself through what we went through. If you aren`t a customer there, please don`t go. If you are, keep in mind that in an emergency, Dr. Wiley "wont have time"..It`s a shame that our 8 year old dog could still be alive if "Doctor" Wiley just had the time.
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August 2023 by Carl Baronich
Always a great experience, Dr. Wiley and her staff are so friendly and helpful. They helped resolve the problem my cat Jo Jo had.
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July 2023 by Daniel Lunn
Our dog was bloated and constipated. She was laying on her side and couldn`t move. We called the office at 8:00am as soon as they opened. They told me that they didn`t have time and to call urgent care. We called urgent care and they told us it would be 4-6 hour wait. We loaded our dog in the car and drove over to Wileys. I went in and asked if they please had just a few minutes to look at her. We would have paid anything. She said "we don`t have the time". I walked out and drove to East Avenue Vet clinic in Brockport, and they said they didn`t have time and we were not a customer. Our dog died in the car in the parking lot. She was still alive at Wileys Ark but they had no time. Our dog Shiloh has been going there since she was 2 years old. We took her to all of her well visits etc. but when it came time to actually help Shiloh, they had no time. Do not put yourself through what we went through. If you aren`t a customer there, please don`t go. If you are, keep in mind that in an emergency, Dr. Wiley "wont have time"..It`s a shame that our 8 year old dog could still be alive if "Doctor" Wiley just had the time.
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June 2023 by Sandra Bensley
My baby George had a tumor and five teeth removed and a small cyst on his leg. They were very caring and professional. They kept me informed about his procedure and his recovery and answered all my questions and concerns.
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April 2023 by H. Moy
Wiley's Ark serves its community in a very unique way. We have gone to them previously with our small pets, but not with our dog, having established him with another local vet. But when we knew it was time to let go, his vet did not do house calls and we wanted him comfortable at home in his final moments. It took a phone call, a transfer of his records from his vet to Wiley's office and we had an appointment the very next day.I was able to hold our boy and be at his side through the entire 20 minute procedure as he left us. It was a peaceful way for him to go instead of scared in a vets office.For us, every penny counts. Wiley's based our final cost on our dog's weight and length of travel, rather than a flat rate like other local agencies. It was far more affordable than we imagined. Only $80 more than an in office visit with his regular vet. Far less stress on us and our old boy who could barely walk, let alone get in to and out of a vehicle.If you have to make this difficult choice for your family pet, definitely call them. Do not let what you imagine the cost might be keep you from asking. They will surprise you with their reasonable pricing and understanding that this sort of event should happen in the comfort of your home, not in an office where they then send you out to drive upset and emotional over your loss.They did offer a zippered bag and a paw print, that we declined. But it is a wonderful addition for those who want them.
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February 2023 by Tyler LeRoy
Great place! My puppy and I like the Staff very much. They are quick, professional and affordable.
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September 2022 by Christine Collins Patrick
My daughter took her very sick kitty in to the office this morning. They refused to see him because she didn't have $75. She had to take him back home, where he died a short time ago. I am appalled by the lack of compassion shown by this practice. Evidently, they only care about the money.
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June 2022 by Myrna Martin
great with Animals. very caring xoxoxo I bring all my Kitty Boys there.
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April 2022 by Kelley Stanton
Good and knowledgeable veterinary. But a very cold bedside manner. Feels like she doesn't even want to listen to you. Almost feels like you're on a conveyor belt on a production line at a factory . I left feeling like none of our questions were really addressed...
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March 2022 by Tina Skellen
I’ve been going to Dr Wiley for several years now with several different cats who’ve all made it to old age. Dr Wiley is quick and efficient with her exam but always answers my questions. The techs in the office have varying degrees of comfort with the animals. All are good just some are fantastic. The only negative I can give is more my problem than theirs. Some of the techs speak so softly that it’s hard to hear them. Of course I do need hearing aids
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March 2022 by Jenna Amering
Ive been to many Vets over the years and Dr. Wiley and staff are some of the best ive ever had. They all care for my little guy like he is a true member of my family and can always help if I have a problem. They even call to check up with us after a “sick visit”. I wouldnt take my pet to anyone else! Thank you Dr. Wiley and staff for everything you do!
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March 2022 by Bob Harker
They WERE our Vet. Refused to treat Daisy - their patient - when she was attacked by a coyote this morning. Staff said she needed surgery beyond their capabilities. THE DOG WAS NEVER EXAMINED. Took her to the emergency clinic. A few stitches in her eyelid is all she needed. Emergency clinic - almost $1000 for a few stitches. Wileys Ark is uncaring, unprofessional, and totally incompetent. Complaint on file with NYS.
