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February 2024 by Aryanna Dudnath
Very rude staff. These are reasons why pick up orders are in place. Less involvement with rude people who work in customer service. Not one smile on their faces and if you ask for something, they have an attitude like if an extra paper bag comes out of their pockets. I hope more people just do pickup orders and lessen the rude staff members here. These are seasoned employees too who have been there for years and they still are rude. Not a good look Dunkin.
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February 2024 by ahmen adali
A woman who works at your Dunkin' Donuts location. The service there is very lacking, and the behavior of the staff, was extremely rude and disrespectful. During my recent visit to order a coffee, she was yelling at me. They need to learn how to treat a customer and give a good customer service.
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December 2023 by Alex Campoli
Unprofessional staff who undercooks meals quickly to rush people out . Also found a long hair in my sandwich. And only treat people of there native with decency with well prepared food .
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September 2023 by Nas
This place has really bad customer service. When the staff gets the order wrong, they won't change, very stubborn and unwilling to budge. Very rude staff. I told them to change my order and they lied to me that they couldn't because the order was already made when I could see clearly they didn't even start. And they speak in Bengali about their customers. Very unprofessional. And don't stay over 15 mins because they will kick you out. I'm not sure why dunkin hires these old ladies who don't speak English and haven't learned a bit of manners. If you can know Bengali, then you will know what they are saying. Judging from their tone and their gestures, I can understand it's not good stuff.Mind you, I had a drink on me and because I sat over 15 mins, they kicked me out.Don't support this business, otherwise you only validate their horrible behavior. Dunkin should vet their employees well and give them some training. Some basic etiquettes would be nice.No wonder dunkin has fallen behind in New York. It's filled with untrained and rude employees all over the state. I've visited other dunlins, but none as bad as this.If this place closes, it would be a favor to the community. Change it to a coffee place that actually treats their customers with respect. You can see the RACISM in the employees.
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September 2023 by nasif sufean
This place has really bad customer service. When the staff gets the order wrong, they won't change, very stubborn and unwilling to budge. Very rude staff. I told them to change my order and they lied to me that they couldn't because the order was already made when I could see clearly they didn't even start. And they speak in Bengali about their customers. Very unprofessional. And don't stay over 15 mins because they will kick you out. I'm not sure why dunkin hires these old ladies who don't speak English and haven't learned a bit of manners. If you can know Bengali, then you will know what they are saying. Judging from their tone and their gestures, I can understand it's not good stuff.Mind you, I had a drink on me and because I sat over 15 mins, they kicked me out.Don't support this business, otherwise you only validate their horrible behavior. Dunkin should vet their employees well and give them some training. Some basic etiquettes would be nice.No wonder dunkin has fallen behind in New York. It's filled with untrained and rude employees all over the state. I've visited other dunlins, but none as bad as this.If this place closes, it would be a favor to the community. Change it to a coffee place that actually treats their customers with respect. You can see the RACISM in the employees.
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August 2023 by Sarah
Ordered a iced caramel latte with whip cream and got A TOTAL WRONG ORDER INSTEAD.
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August 2023 by Laverne Davis
Glazed donuts were terrible. I took one bite and through it away.
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August 2023 by Mel
Iced coffee was wateryNo taste at
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July 2023 by teshna portes
I went there a few months ago and almost got into a fight with the cashier. I ordered a med iced coffee and a bunch of other stuff. The whole situation started when I asked for light ice. Because of a medical condition and the cashier got mad and said I couldn’t get light ice. It’s against Dunkin’s rules. Then she got even more mad when I told her I’ve worked at Dunkin off and on for 10 yrs. It was so bad my daughter stopped me. It’s crazy.. all over some ice. I haven’t been back since.
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July 2023 by Sharif Ullah
The ladies that work at this specific store are extremely rude to their customers. If you look at more comments you will see the same. They give attitude for absolutely no reason. They need to understand that because customers do business at their store is the reason they have a job at that store. They need to learn some manners. I will be looking for the district managers number to make a complaint. Numerous members of my family have visited this store because we live nearby and every time they have a story of how the employees were horrible to them. This is unacceptable behavior.
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July 2023 by Edward Park
Friendly staff and fast service. Great coffee!
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June 2023 by Ekaterini Kalaitzidis
Horrible service. You ask staff for specific flavor of donuts, they either don't know which donut it is or try to sell you something that is not selling. You go home with everything except what you ask for. Worst location i have delt
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May 2023 by hasan tarek
Good customer service and well managed ?
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May 2023 by Usama Tauqeer
Drunk staff, can't make a single order correctly.
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April 2023 by Pat Lapp
This was a good Dunkin. The coffee was fresh, donuts were fresh, everything was good here.
