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April 2023 by Nick Useni
I have a storage unit here for over 5 years . Never had a problem UNTIL NOW. I have spoken to the front desk , made phone calls and still no solution.I was able to make payments online with no problem . Their online system hasn’t worked in over 6-7 months . I once had to call them directly and give my credit card info to someone over the phone . They have an automated service that repeats wrong credit card info and I have to try over and over to make a payment . The automated service has a lag. RIDICULOUS! The owner increased the storage price , no problem , BUT GET THE ONLINE PAYMENT BACK AND RUNNING! I never missed a payment , but this is so inconvenient.***** MY #1 ISSUE RIGHT NOW IS THE TERRIBLY STRONG SPICE SMELL ALL OVER THE LOBBY . I called 3x to have them give the owner my complaint . Spray the lobby or do something .THE SMELL IS UNBEARABLE ! I recently went to take out jackets and other clothing items . They STINK like the spice smell in the lobby . Everything I take out my unit REAKS of the smell .I haven’t taken out my stuff because I have over 4 years of stuff in it . I have 2 jobs and no time to go and clear it. IM SO UPSET that my request about the smell and the payment gets dismissed . Even the employee said talking to owner was talking to the wall .I DONT RECOMMEND THIS STORAGE UNIT TO ANYONE ! I’m going to make a payment today hopefully my last payment , but I’m trying to see what day I can go to clear up my unit . STAY AWAY!
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March 2023 by Karina G.
I have a storage unit here for over 5 years . Never had a problem UNTIL NOW. I have spoken to the front desk , made phone calls and still no solution.I was able to make payments online with no problem . Their online system hasn't worked in over 6-7 months . I once had to call them directly and give my credit card info to someone over the phone . They have an automated service that repeats wrong credit card info and I have to try over and over to make a payment . The automated service has a lag. RIDICULOUS! The owner increased the storage price , no problem , BUT GET THE ONLINE PAYMENT BACK AND RUNNING! I never missed a payment , but this is so inconvenient.***** MY #1 ISSUE RIGHT NOW IS THE TERRIBLY STRONG SPICE SMELL ALL OVER THE LOBBY . I called 3x to have them give the owner my complaint . Spray the lobby or do something .THE SMELL IS UNBEARABLE ! I recently went to take out jackets and other clothing items . They STINK like the spice smell in the lobby . Everything I take out my unit REAKS of the smell .I haven't taken out my stuff because I have over 4 years of stuff in it . I have 2 jobs and no time to go and clear it. IM SO UPSET that my request about the smell and the payment gets dismissed . Even the employee said talking to owner was talking to the wall .I DONT RECOMMEND THIS STORAGE UNIT TO ANYONE ! I'm going to make a payment today hopefully my last payment , but I'm trying to see what day I can go to clear up my unit . STAY AWAY!
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March 2023 by Phyllis Holmes-Davis
They're the best. Been with them for 6 years They're work with you. There storage units are very secure.
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April 2022 by Edmond Mondely
This is the best storage I've been here a few months now, customer service is excellent, loading and unloading is very convenient. Most importantly you have home to speak to. I would definitely recommend this storage!
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November 2021 by F.X. MACASAC
I’ve been a customer of Gibralta self storage for the last two years and found them to be very professional and thorough. I just recently visited to drop some things off from the summer and got help from Mr. Green who enthusiastically help me with this task; I’m 60 years old plus and going up and down steel ladders is not recommended for me with all my arthritis. He was extremely helpful. I recommend this business 100%
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August 2021 by David Opiela
My experiences with Chipotle storage so far is outstanding and wonderful I am very grateful and humbled to everybody and all owners and employees and assistance and etc etc and I'm going to utilize the storage space that I have as long as I need to and I'm very satisfied thank you Gibraltar
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June 2021 by Ana Stefan
The storage unit itself is outstanding, clean and had no issues the time I had the unit. The only bad thing is once it’s time to move out the employees don’t listen to what you’re asking, wrongfully charged me for another month and now I’m getting the run around about getting a refund. I have called over 3 times and I’m always getting the same story, this and that person isn’t in we will call you back. The call back never happens and here I am still waiting for a refund which should not be the case had the employee listened to me when I was explaining I am moving out on the day I was supposed to which is prior to a new month starting!
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June 2021 by Tippie Thomas
I have been with Gibraltar since 2008 and I have never had any problems. The storage area has always clean and safe. The owner and staff are very helpful and always greet me with a smile. I always get a payment reminder. Which is very helpful. I can pay online, over the phone or in person. The hours of operation is all also great. They are open 7 days a week. Which is great. So I would recommend Gibraltar Self Storage to my family and friends that live in the area.Thank you Raymond & Staff
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June 2021 by JamaicaQueens NYC
Wonderful options, easy process, most importantly I saved a lot of money after almost going to another place 5/5
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June 2021 by Ari C
great friendly service,easy access to the bays and neatly kept ,and secure
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May 2021 by Gilbert Patterson
I have been with Gibraltar self storage for years and I can truly say that they are top notch in customer service, Friendly and very helpful and most accommodating to say the least. If you aren't already then you should be with them.
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March 2021 by Roger Simmons
Been using Gibraltar for over 5 years now. All i can say is I'll never search anywhere else for a great storage. Service is 10 out of 10. Staff is great. Raymond, Pauline, JR, Marlon and Michael are absolutely the best. Prices are great, the best you'd ever find anywhere else. I highly recommend.
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March 2021 by Ronell Mitchell
The Best Storage facilitie in Queens Ny, the cheapest prices + the best customer service & staff, do yourself a big favor and sign up today.
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January 2021 by Jhoni Baez
I have renting a storage room for 10 years and they have a great attention and service I never had any problem . Good place to storage your stuff.
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January 2021 by STEVE LITTY
Cheapest prices in town
