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February 2023 by Elmi Jimenez
Avoid this place at all cost. The 5 starts below are bots that the owner of the store gave them selves. While I admit I was dumb for not looking at the reviews first, please don't make the same mistake that I did. I got scammed over phone case pricing, the phone plans (I got added 2 additional phones, and a watch - I don't have a ******* watch), and when I go back to fight for my money back, they don't want to give it to me. These people need to be sued, and this shop closed!
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February 2023 by LiE LoW
Came to this store to buy my mother a phone and spoke to Wayne. He was a great salesman who helped me with all my questions and made sure the transaction was smooth. Thumbs up!
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February 2023 by alexander Green
store staff is very friendly and store manager wayne is very accommodating, i recommend this store if you are in the queens area.
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February 2023 by michael davenport
Store did a great job helping me with my new phone !
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January 2023 by crystal James
PLEASE do not go this location the store manager Wayne is extremely RUDE , lacks knowledge on the T-Mobile products, unhelpful and dismissive. POOR customer service is received here especially from WAYNE please go else where.
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January 2023 by Azryel Frost
Staff took over 1 hr to deal with two customers left without getting what I went in this T-Mobile location sucks don’t visit
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November 2022 by imtiaj rifath
Worst t-mobile shop I’ve ever been. People over there are rude and try to scam you left and right. Never visiting this store again.
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November 2022 by Jashim Uddin
There trying to scam T mobile users.Worst customer service ever. Ther employees are Very rude. And they are trying to do scam told there customers.scammer are on t mobile shop.Don't go to this service center.
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August 2022 by Chandanie Devi
Amazing customer service from Carisma and the other gentleman. We went in to exchange a phone and Carisma was very helpful and professional.
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March 2022 by Nicolette Hill
Just visited this store, on Francis Blvdand Jamaica amazing customer service with Ariana and Malcolm. Definitely recommend ♡♡♡
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February 2022 by Liz
Worst service ever . Yesterday night I went in the store and the girls that were in the there were not only rude . They were smoking inside of the store while store smellt like weed
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February 2022 by abu wa umm nusaybah
Wow great service helped me lower my bill by 60 dollars. I was hesitant but it’s true thank you T-Mobile
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February 2022 by ALEX JONES
Awesome customer service! I came in with low hopes of buying a new phone but the team there explained all the awesome promotions tmobile has. I was helped by a very pretty girl she was so lovely. So happy to be apart of the tmobile family :)
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February 2022 by Roshan Sukhu
Honestly this place doesn’t even deserve 1 star it’s trash..the employees are rude ..and several time when I go to pay my bills there adding on fees…example the last time I when there they told me my bill was $400 which it was supposed to be $185 and the told me I didn’t pay my previous mouth bill..and that was the exact girl I had paid my bill with the month before..when I tried to explain to them they was not listening and having attitude….
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November 2021 by Emily B
Mike the mobile expert was very professional & had a lot of patience when answering all of my questions. I went into the store to upgrade my phone and he was very knowledgeable & confident with the process of trading in my phone to upgrade. He deserves a promotion or a raise!
