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April 2024 by Jenna Williams
It is unfortunate because some of the staff that work here are great (specifically two of the male employees) but multiple times now they have locked the doors forcing everyone to the drive thru but do not disable or turn off the walk-in function on mobile order. When they do this they are greatly increasing the wait time of those that selected the walk in function as the drive thru line gets incredibly backed up, at some points forcing people to abandon their order. Other times I have been inside I've witnessed one of the employees yelling customers names and getting angry when they did not immediately appear to grab their order. It is rare I leave a review in general but this location frequently does a poor job.
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April 2024 by DWO
Nice looking and clean store. Unfortunately both times I’ve been in I have been left waiting at the register. Their priority was dealing with drive-thru while ignoring me. No acknowledgment, or a “be with you in a minute “.The second time I just left without getting anything after a few minutes if that.
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March 2024 by Clifford Allison
Oh my GOD !!! This morning I was in the building to buy donuts for my family. The Woman was getting a large coffee for the customer ahead of me & the supervisor went nuts calling the woman employee vulgar names & screaming in her face about being incompetent while watching this another customer with a child walked in…We all walked out & I would encourage the employee to walk away from anyone that is going to berate & belittle you. The worker place shouldn’t be hostile and you shouldn’t be treated like this by anyone shame on you Dunkin Donuts for allowing this to happen to your employees. This happened today 3/28/24 @ aprox 6:45amI didn’t get anything but I was tempted to call the police to protect the verbal & mental, emotional abuse
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March 2024 by Eric Bastian
This place is always backed up. Just approached it at 8am on a Wednesday morning and the doors were locked n forced to go thru drive thru. Watched them make food/handle food and cash with the same gloves as well.Do better.
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March 2024 by Brenda Richey
Our family loves Dunkin. It's one of our favorite go to spots for a quick breakfast or snack. Somehow it always feels special to go there over and over. It makes the entire family happy. It doesn't matter what city you go to, Dunkin is a familiar and welcome face when you're looking for a quick bite to eat. You can't beat Dunkin! ❤️
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February 2024 by Tracy Lee VanHall
Just had coffee but employees were prompt and polite. Enjoyable experience.
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January 2024 by Ann Lill
Coffee is routinely lukewarm or cool. Attendant at drive thru did not care when I said this coffee is so cold. For 2 white bites and a plain black coffee , it is close to $8.00.I’d like hot coffee and someone who cares.
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January 2024 by Shaun Phoenix
Nice building, clean store. Service was terrible. Maybe understaffed. Idk. Do yourself a favor and find yourself a better cup of coffee.
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December 2023 by Jillian Gregory
The drive-through line always moves quickly, the food is always hot and fresh. My only compliant is that sometimes they forget to give me napkins but I have that issue at Starbucks too. lol.Dietary restrictions: I am gluten-intolerant so my options are limited but the egg bites, hash browns and bacon strips are all gluten-free.
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December 2023 by glenesis
Great, friendly staff. Awesome fresh food. Very clean. Lovely comfy seating area.
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December 2023 by Shea Coleman
I have heard about the incompetence at this location but finally experienced it myself. We ordered a hot chocolate via the mobile app to pick up at this location. When we picked it up, it was coffee. It was ordered for a friend who was completing a charity run around the county so we did not have time to exchange it. Thankfully I was able to make my own hot chocolate so he had some at the next junction. It was so disappointing to have such a simple order get messed up so badly
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December 2023 by Edward Inline construction
This is one of the worst dunkin I have been to unfortunately it’s the only one by me every time I go there is a problem this is poorly run by the owners it is a obvious show prices go up service goes down I wonder how the employees are treated seeing how today there was only one guy in the store working and he isn’t even a employee for that store he was called in cause none of the other employees showed up they better step it up a lot in all aspects sad sad sad
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December 2023 by Jo Mama
Ordered a coffee and 25 munchkins, waited over 25 minutes for the coffee that was barely hot, someone waited over 30 minutes for 2 coffees from a mobile order, staffed was rude and
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December 2023 by Karli Codding
The gentleman with longer hair that works here is a fantastic employee and provides incredible customer service. We come here just for him!
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October 2023 by Cathy Allison
ABSOLUTELY DISGUSTING !!! The dirty floors, dirty windows, gross bathrooms with employees that stand around talking and ignoring customers. The Carpets are repulsive. I ordered a donut and coffee and it took 25 minutes to receive my order and they weren’t wearing gloves. I think that there is lack of managerial skills because everyone appears to be having a good time and being friendly with each other but the customer service suffers. The trash cans are ALWAYS full and the parking lot is always filthy and I’m wondering if anyone actually works there…If I could give them a zero star I definitely would. I’m curious on why if the service suffers they don’t hire new employees or shut the doors. I just can’t believe this place. I stopped going there to opt for the Dunkin’ Donuts in Lakeville where the customers are valued and not ignored.Parking: They have a large driveway with cups, napkins, bottles, cigarette butts, pot holes-Take your chances before going here your vehicle might need a new alignment before you get home
