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October 2023 by MRVEC French Bulldogs
I have done business with Decorators Choice for many years now, and they never disappoint. The staff is very friendly and helpful. Prices are extremely reasonable too!!! Thanks for all you do for your customers.
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July 2023 by Cameron G.
Decorator's Choice has a great reputation for a reason! Their staff goes out of their way to help their customers and meet their needs! We had their flooring installed a few years ago and it has held up wonderfully! They made our home and office a place we enjoy to be. Everything turned out beautifully! I am wow-ed by how well our bonded leather sofa and loveseat we bought from Dec Choice has held up. We have two dogs, both of which are allowed on the sofa and both of which are still playful puppies. Both do these running leaps onto the sofa when playing, and there is not one scratch on either piece. I'm stunned, honestly! One would think that both leather and bonded leather would scratch or tear with dogs nail's scraping the surface on a daily basis, but wow, not a single scratch! We couldn't be happier with the products and services from Decorator's Choice! When we first started looking to upgrade our home, we heard about Decorator's Choice in Hornell from a family friend in Rochester. I wouldn't exactly call this business a "small business" after seeing their showroom and knowing the extent of their work outside of Hornell. They also sent me to a few of their distributors located in Rochester, so by no means do I get "Small" business vibes. I'd more-so refer to them as a well established business. We adore the fact that this is a family owned business. They have an adorable dog who welcomes customers in, and the staff just gave the most authentic customer appreciation I've felt from a business in a long time. The entire experience from start to finish is something to appreciate and talk about. The owner's are known locally as hard working and loyal people. We will not shop anywhere else for our home renovation needs. I am so happy we found this wonderful family business!
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March 2023 by Del
The best flooring and furniture store around! There are literally thousands of flooring options... anything you can think of, they have. I wanted this specific tile, something really unique with a pattern for my bathroom, and they not only came through on finding the tile I originally wanted, but showed me a tile I fell even more in love with. There were thousands of samples to choose from, and they can get their hands on just about any flooring I requested. They also carry some of my favorite brands of furniture. Their showrooms have some beautiful pieces. They have traditional pieces, but if you're looking for something unique too, I definitely recommend checking their store out. The staff is super helpful. They really went above and beyond for me. They also have Benjamin Moore Paint (the only paint I use anymore) and they do custom window treatments! I got my wood shutters done by Decorator's Choice, and they look gorgeous in my home. Super easy to clean too. Everything is pretty much customizable. They keep up with the latest trends, so this store is perfect for any age shopper. Their website had some excellent blog recommendations for paint colors and draperies. The staff is always friendly, knowledgeable and extremely helpful! They go above and beyond expectations to make sure all of their customers are happy. They truly value each and every person who walks through their doors. 5 Stars in my book!
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October 2022 by DelRay
The best flooring and furniture store around! There are literally thousands of flooring options, a ton of beautiful furniture and mattresses at a great price. They also have Benjamin Moore Paint (which I highly recommend over other paints any day of the week) and they do custom window treatments! I got my wood shutters from there, and they look gorgeous in my home. Everything is pretty much customizable. They keep up with the latest trends, so this store is perfect for any age shopper. The staff is always friendly, knowledgeable and extremely helpful! They go above and beyond expectations to make sure all of their customers are happy. They truly value each and every person who walks through their doors.
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October 2022 by Randy Fuller
Top-notch! Great service.
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August 2022 by Cam
Exceptional products and customer service!
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June 2022 by Cameron
There are two things every customer looks for in a business: Customer Service and Honesty. The staff at Decorator's Choice does not treat their customers like they are just another number like big box stores do. They VALUE their customers, and they keep an open line of communication. They go out of their way to help their customers and make them happy! We had a fairly large job, and we knew it was going to take up a lot of their time, but they were so patient with us! Decorator's Choice knew their products and were able to point us in the right direction. Our flooring has lasted us years! And the furniture we bought has held up extremely well considering we have dogs with nails and little kids running around!There is a reason this business has a great reputation!
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March 2022 by Zack Bacon
If you're in need of flooring, furniture, etc. for home improvement projects but have no idea which direction to go, the designers at Decorator's Choice will help you out. They spend a lot of time with their customers and make sure all the bases are covered and all their needs are met. The staff is overly friendly and extremely helpful. They have everything you need for transforming any room in your house including Benjamin Moore paint which is the best brand of paint in my personal opinion. If you need color help, they are on top of it. I definitely recommend shopping here.
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February 2022 by Edward Kropp
They provided a service that we needed.
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August 2021 by Mark Cleveland
I recently bought furniture here. Great customer service, timely delivery. Highly recommended.
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March 2021 by carey stephens
I'm very happy with Decorator's Choice they not only gave me a good sale deal after the fact but they gave me ideas on the finishing look of my linoleum floor. The customer service was excellent, and the guys that came to do the work were very polite, did a great job and also offered suggestions for the final look. I'm going back and will have my bathroom done next, VERY happy thank you decorator's choice .
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December 2020 by Vicki Sanford
Great service and very polite
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November 2020 by Kenn Burdick
Ben Moore paints, best on the market.
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March 2020 by Leighanne Franklin
I have found them very easy to work with and, when I had a concern about service, I immediately received a phone call which made me feel more at ease and satisfied. Thank you and good luck.
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January 2020 by Jamal Maher
Worst customer service ever
