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November 2023 by Sharon Jones
I was able to easily book the rental online and the convenience of having the rental agent right there as soon as you get off of the plane is fantastic. I called ahead to make sure that there would be someone available when I got there because my flight was a late night arrival and was able to speak with someone right away. I was greeted by Linda who was extremely helpful in taking care of my reservation. She had everything ready and I was on the road in no time! She was also there when I returned the car the following week and remembered me and the car that I had rented. Thanks, Linda!!
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October 2023 by Sara Y
Scam alert. Paid for this online but then “wasn’t eligible” because they didn’t take my type of card… but the money has already been removed from my account and they won’t refund. After calling back and forth corporate did a partial refunded, this is unacceptable because no services were rendered.
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July 2023 by Karen Schnaufer
Budget rental at Elmira NY Airport was easy and convenient. They are open when other options aren't. Linda helped me and was super friendly. Stress free!
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July 2023 by Murat Okcuoglu
Beware! Budget rents cars with 80,000 miles, bald and damaged tires, and no spare tires!
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May 2023 by kilbrew
Car was clean and newer, probably 21' or 22' Traverse. Rented online and prepaid, picked up with no issues. Customer service was friendly and quick. Although, this location isn't that busy at any time that I have seen. Returned the vehicle without issue. They did charge me $3.22 for .4 gallons of fuel though. If they had a gas station closer, maybe I wouldn't have used that .4 gallons. I'm not gonna lose sleep over $3 though. Will rent again when needed.
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May 2023 by Scott Morgan
Linda is great, kind and friendly staff easy process. What more could you ask for? I did reserve a month in advance so I can't speak to walk up service.
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April 2023 by Marty
what a scam!! I rented the smallest vehicle you can get to go one way to newark airport. they asked me here at this desk do i want the prepay fuel option. i said ok which was the mistake. then they gave me a pacifica Van. it averages 22 mpg. the trip was 201 miles. only because i had to circle the airport 6 times before i could actually find the drop off place.almost made me late for my flight. anyway the charge was $69.25 for a full tank of gas. i used about 9 gallons of the 19 gallon tank. well 9 gallons is about $33 of gas. they wanted to keep the $69.25. i am like wth? i had to call and threaten them with a dispute to my CC company before they finally gave me 50% of the gas charge back. im sorry im getting old but to me that is just plain ole fashioned THEFT!! never again prepay and never again BUDGET!!!!!
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January 2023 by debra Sherman
Staff is very friendly.Each car I rent is new & very clean.Price's I find at budget are very far and usually the lowest.Definitely recommend them.
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December 2022 by Fia M
Great experience! I had been traveling all day and my home airport didn't put my suitcase on the plane with me so I was a bit frustrated to say the least. The last thing I wanted was a hassle at the car rental counter. Fortunately the Budget desk reps were fantastic and just handed me the keys and told me where my reserved vehicle was parked- just a few steps from the front door of the Elmira/Corning Airport. It was such a smooth process I thought I must have missed something! Would definitely recommend this Budget location to others and will use them again myself.
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November 2022 by Brenda english
Did not have time to fill up car due to family emergency. Agent told me I would be charged 10 dollars per gallon. Gas is 3 dollars in Ny now. First time renting with budget, never again. They definitely don’t need to use the name budget as they definitely are taking advantage of the client. Back to Enterprise I go.!!!!!!
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July 2022 by Tony Vega
I've rented here twice. The personnel is always very friendly, the overall experience easy, and it's super chill since this never seems to be a busy airport.
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July 2022 by William Thomas
Worst customer service rep I’ve had the misfortune of dealing with. Refused our free upgrade and then acted like we were idiots because we didn’t know about a wine trail event locally. This person should not be in a customer facing position. Whoever runs that place should be ashamed off who they’re putting at the counterEdit to add: She is also either incapable or unwilling to do any part of her job. We were told at least three times to call corporate and heard her tell an elderly gentleman in front of us unfamiliar with the process the same
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July 2022 by Mary O'Donoghue
Exactly what I wanted. The car was clean. Melissa was efficient and knowledgeable. She went above and beyond because I forgot items in the car; but she made sure everything was returned to me the same day. I'm very impressed with Budget, and I will absolutely rent from this company again.
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July 2022 by Brendan Schenk
Great all around experience. Friendly service and extremely easy process. The only car rental I'll use from now on if I can help it.
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July 2022 by Randy G
Always pay attention to charges! They charged card the wrong amount had to email corporate for them to "fix" it but then they charged the card an additional $600. Fortunately have the agreement and final closed statement to show corporate and the card company just a pain cause have to wait to get it back after they screwed up! Horrible experience never again Budget
