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September 2023 by Kathleen Springstead
I rented from Hertz and I can't give them I don't know what happened but I got overcharged on my credit card
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July 2023 by Antoinette Brown
I rent from Enterprise frequently in Binghamton, NY (always great service) I had an emergency and had to use the office at the Elmira Airport. To start the experience was pleasant, as usual. During my trip there were a few hiccups, they were resolved quickly. My review is really to highlight the amount of empathy and service provided by Miss Breanna Ventra, at the airport location!! I cant thank Breanna enough for 1. EXCELLENT COMMUNICATION, she was "on it"!!!!! 2. Her foresight and understanding. 3. Her just being an all around decent human being. I can go on and on. But when an emergency arises and you have someone literally make things easier, I call that a blessing. I hope that she will see this and it will serve as a reminder to her that "a little kindness goes a long way!' Thank you again, Breanna for all of you did for me.
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January 2023 by Jill Elvidge
Superb customer service!! Very welcoming and friendly, knowledgeable and not invasive. Made the car rental experience a pleasure.
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March 2022 by BCEXBAC V
They are charge me for the car,im prepayd on wedside,spend my last money,and when i came to pick up car,they ask me for more 250$ deposit wich is i can not pay from my debit card. And now im am in the midlle of nowhere,in small airport,in freezing winter time. Why they are charging money if its not complited proccess? Why they dont gave car for me if they allready charge money for it?
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March 2022 by Jenn B
I reserved a car on Feb 11th for the 22nd. They call at 7pm the day before and told me they had no vehicles.
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November 2021 by Elizabeth Call
Usually I have no problems. But isn’t their saying we will pick you up. Not we will pick you up if we are not busy. I have had pick up before at my location and this time they can’t. Really should not use that advertisement slogan it’s a set up for a false advertisement law suit.
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October 2021 by Lisa Ruffe
Don't have a compliant I do have a question and concern. Elmira Airport , Allegiant Air and Rental Car services all need to be on the same page. Allegiant has late flights which don't get in until after 8 pm, the rental car places either close at 5 pm or at 8 pm, which makes it difficult to rent a car if your flights lands at 8:30 pm. If you live in the area, ok you get a ride but if you DO NOT.. You can't come back the next day for a car , if you are there for a family vacation, well you could if you plan on sleeping at the airport. Does enterprise extend their times to meet the airlines landing times for those who are vacationing in the area.
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September 2021 by Melanie Tanger
Do not recommend renting at this location, should be negative zero stars. We ran into so many problems after the reservation had been sorted through the phone the day before. We waited for about 45 minutes for an ignorant, rude and incompetent employee named Adam to even show up at the desk from outside so we could check in. He gave the car we had reserved away to the person ahead of us in line - and then acknowledged it did it!!! He then told us he was the locations store manager (laughable). When we were there the next day we asked a woman at the Enterprise desk who the store manager there was, and was told its a woman named Kaleigh. Horrible experience, the list just goes on. Go next door to Hertz, they are amazing!!!!!8/25: Over a week later and still no response from management or customer service that said they would be calling me to resolve. Very disappointed Enterprise!!!
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August 2021 by Eddie Vickio
Brakes need to be looked at and the car was mudy on the outside when we received it...otherwise very good
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June 2021 by Brian Ensell
Obviously you can't rent a car to go and pick up a truck in another town unless you bring the car back exactly where you rented the car from ridiculous I guess I just need to hitchhike next time
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December 2020 by T Beyer
Could not even speak to a local representative. Needed a car dropped off to me 1mile away and only could get in touch with their terrible central reservation system people that could not tell me if they could drop of a car or provide me transportation to the rental place but they could make me a reservation. Get it together enterprise you lost my business.
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November 2020 by lisa Samuels
Got reasonable price, but had a little issue with the car.
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October 2020 by Howard Reed
The service was great and the car was beautiful
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September 2020 by Beverlyn Coney
The worker at Enterprise was exceptionally nice. He was very accommodating. He made sure that I was very well taken care of. I love renting from Enterprise. I haven't had any issues with the representatives or being able to rent a vehicle when I needed it.#greatservice
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August 2020 by Richard Kopacko
Easy, peasy rental process. Most everything done on line with credit card, license and a bit of time to determine your ride needs! Figure the days you want to rent, type of vehicle and availability and then stop in to pick up what they have for you. I had a choice of two different vehicles. Unlimited miles and I was able to get the night before to be sure we could leave on time. Pick up required a license for ID and a major credit card. Answer a few questions about insurance coverage, gas refill upon return and then simply pick up the available ride. Cars are all new model 2019/2020 and in mostly new condition. Few dents or dings, but ya really had to look. I was only disappointed by the fact the car needed to be run through the car was prior to leaving. Not sure what was on it, but it shoulda been washed prior to me picking it up. The interior was clean except for just a bit of floor dirt in the driver cockpit. It’s to be expected. The car drove well and all the necessary amenities worked with no problems. This is the second time within a year we have rented and it is rather nice as it give you a chance to try out different vehicles w/o having to buy one. Check back in was as easy as pulling into the lot after gassing it up, locking it up and dropping off the key to the desk attendant. Took longer to sign out than sign back in, but it was easy, peasy all the way around!!! I would rent from them again in the future!!!
