FedEx Ground
Hours:
5 Straighten Ln, Horseheads NY 14845 Hours
About FedEx Ground
FedEx Ground receives mixed reviews regarding its service. Some customers report very positive experiences with fast delivery and respectful, helpful drivers who fix issues like incorrect addresses. One terminal improved significantly over time, even offering Sunday deliveries. However, other reviews highlight consistent problems. The online phone service is frequently criticized for being terrible, constantly hanging up, and making it impossible to speak to a human. Some customers report packages being left without a door knock or ring, leading to stolen items. There are also severe complaints about packages being delayed for almost a week at certain terminals, with an inability to arrange pickup and hours spent on hold getting the runaround. Opinions vary from finding the workers fine and service alright to recommending others avoid FedEx entirely due to a perception of zero consequences for poor service.
Most Recent Reviews
August 2025
i had a package that the shipper put the wrong address on. i woke up early called the facility at like 8:30 explained the situation gave them the tracker. Kelly called me back before 930 to let me know they found my package and they made the fix to the address! Thank you Kelly
August 2025
I called to have them hold a package for me. They were nice about it and even offered to call me when they arrive.
July 2025
It would be nice if someone could answer the phone…
More Comments(81)
Nearest FedEx Stores
- Horseheads, New York
