FedEx Ground

Hours: FedEx Ground receives mixed reviews regarding its service. Some customers report very positive experiences with fast delivery and respectful, helpful drivers who fix issues like incorrect addresses. One terminal improved significantly over time, even offering Sunday deliveries. However, other reviews highlight consistent problems. The online phone service is frequently criticized for being terrible, constantly hanging up, and making it impossible to speak to a human. Some customers report packages being left without a door knock or ring, leading to stolen items. There are also severe complaints about packages being delayed for almost a week at certain terminals, with an inability to arrange pickup and hours spent on hold getting the runaround. Opinions vary from finding the workers fine and service alright to recommending others avoid FedEx entirely due to a perception of zero consequences for poor service.

1. Horseheads, New York