Trustco Bank is a longstanding institution that believes in old school, personal service, welcoming customers by name. It offers a wide variety of great deposit and loan products, accessible through branches, a website, and a mobile app. The bank is 5-star rated by BauerFinancial. Reviews consistently highlight a relentlessly kind, supremely helpful, and impressively consistent team. Customers report being treated with patience, good humor, and competence, never feeling like just another account number. Many have banked with Trustco for decades, through new accounts, loans, and major milestones like buying a first home, describing the experience as painless and even pleasant. The staff is described as amazing, remarkable, and like superstar bankers who exceed expectations. They are trusted to take care of all financial needs, with customers feeling they are in good hands every step of the way. The overall sentiment is of a bank where the staff feels like co-conspirators in keeping your life financially intact.
