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October 2023 by Chris Hofmann
My recent experience Shopping for ski boots at the The Pro Ski & Ride shop was excellent. Gio Holmquist is very knowledgeable and answered all my questions. I would recommend that anyone looking for new ski boots check out The Pro Ski & Ride shop.
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October 2023 by Michael Conley
I had a pair of boots purchased elsewhere that had been improperly fit. They were a bit too large and loose. I was very impressed with Gio. He is quite friendly and clearly very knowledgeable and experienced - his careful inspection and evaluation of the quirks of my feet and stance made that very clear. Although the appointment was for 1 hour, his focus was on making sure the boots fit as well as they possibly could and not on watching the clock and we ran overtime a fair amount. I wish I had come here to begin with! I am very glad to have discovered The Pro and can recommend them with no reservations.
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October 2023 by Debra Sullivan
FINALLY!!!! After many years of skiing in pain and many pairs of boots, I love, love the fit of my new boots. Gio is very knowledgeable and patient. I have foot and leg issues and he listened to my concerns and fit me perfectly!! I drove 2hrs each way inorder to work with him. Totally worth it!! I am so excited and can't wait to hit the slopes this season.
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October 2023 by Corie Purdey
If you need ski boots, there's no better place to go than The Pro Ski and Ride. You WILL have an amazing fitting experience that will definitely improve your skiing. Make sure to get a set of custom insoles which are truly a game changer. Plus, they have everything else you need. AND they have a Wintersteiger Jupiter ski tuning machine that will tune your skis with unrivaled perfection. Trust me, if you're within 100 miles, this is the place to go!
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October 2023 by Rick Rabideau
Great experience selecting and fitting new ski boots. Gio is an expert fitter. I haven't had a chance to use my new boots yet, but I am very pleased with the fit. The Pro Ski and Ride will be my first stop for my future ski equipment needs.
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October 2023 by Coll Anderson
So happy to see Gio caring on the family tradition! Best fit in the valley! Keep up the great work and as always my first stop of the season!
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October 2023 by Lindsay Stecher
I needed to schedule an appointment for my children to get boot fittings, and unfortunately waited too long and the booking calendar was full for the weekend I needed. I sent an email asking if there was any availability and Gio graciously extended the offer of coming in early or staying late to accommodate us. We got there for our appointment and he was so thorough and kind with both of our children. We ended up stopping back later that day to drop off our skis for servicing and he met my husband out at our car to assist with everything. This is the reason to shop small - big on service and wonderful people. Highly recommend!
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April 2023 by Lois Kim
Pro ski and ride is the best place to get all your ski and snowboard essentials! Everyone is so nice and welcoming and customer service is top notch. Highly recommend Pro Ski and Ride. Gio and everyone else that work here are so kind and welcoming. They also have a great selection of outer wear and accessories!
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March 2023 by Mark N
Came in for a weekend rental and the staff was great.Tip: fill out rental forms online to save time.Nice, good gear. Took about 15 minutes for the rental process. You'll save $20-30 a day as compared to renting directly from Hunter
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March 2023 by Jay Frischman
I have been going to this shop for over 30 years now and it keeps getting better. This is the best Ski and Ride shop in the Catskills!! The Pro is Pro and will take care of all your needs. Gio and his team have committed to keeping the family business strong in the footsteps of his Father Keith (RIP)I have fussy feet and ski needs, The team has spent some serious time getting me dialed in. Amazing boot fitters, ski tuners and retail shop. Don't forget, going fast takes time...
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March 2023 by David Feng
Rental skis and gear was all fine. Location is convenient to Hunter Mountain for pick-up and drop-off. price is a little cheaper than at the mountain. BUT... Here's the problem: HORRIBLE NASTY STAFF. When you enter the front door, directly in front of you is a downward stairway with a sign above it that says "Rentals" and and arrow pointing down. So naturally we start heading down. Before we take two steps, a woman who's busy helping a retail customer starts screaming "HELLO!!! CAN I HELP YOU???" in an extremely nasty tone. We reply that we're here for rentals, and, still being nasty, she informs us that there's a list of people waiting and that we need to check in with her. So we sign in and proceed to wait. While we were waiting upstairs, 5 more groups of customers entered, did the exact same thing that we did, and also got yelled at by Miss nasty. One person said out loud "the sign says rentals downstairs" and broom Hilda replies in an equally sarcastic and nasty tone, "Yup, that's what it says!"Here's an idea... if you want people to check in upstairs and not head directly to the stairway that says "rentals", THEN PUT UP A SIGN ON THE DOOR THAT SAYS "PLEASE CHECK IN AT FRONT DESK FOR RENTALS".We were told it would be 5-10 minutes wait, and it was 25 minutes before we were finally allowed to go downstairs. then the process was delayed because they could not find our reservation, and we had to retrieve our confirmation number with a phone call, so the rental process itself was another 25 minutes. The irony is that we were trying to avoid the lines and wait at the mountain.Next, the lady downstairs in the rental area is pretty much the most unpleasant person in the Catskills. Absolutely zero customer service skills. Actually displaying disdain for patrons of this establishment.Saving a few dollars to rent here as opposed to renting at Hunter isn't worth the aggravation of being treated so poorly. Waiting almost an hour to rent skis certainly didn't save us time over renting at the mountain.UPDATE AFTER OWNER'S RESPONSE:While I appreciate a quick response, I do not appreciate being called a liar. We were not "greeted" upon entry, in fact we were ignored while we stood at the front door. When we saw the RENTALS sign, and had the audacity to head toward the stairs, we were CONFRONTED from across the room, and shamed for daring to jump the waiting list that we didn't know existed. When my guest was finally allowed to go down the stairs, his reservation could not be located, and he had to call home to retrieve the reservation information. He was downstairs no less than 25 minutes, and that's NOT HYPERBOLE. We arrived at 10:36 AM and did not leave with the gear until 11:25. Again, NOT HYPERBOLE. I see many reviews where people state they waited over an hour. So maybe your claim of max waiting time of 45 minutes even during holidays is an underestimate, or hyperbole. So you can go on answering bad reviews with sarcasm and passive aggressive rhetoric. I really don't care. A quick scroll through your reviews reveals an obvious pattern of unhappy patrons who say exactly what I said. It's an unpleasant experience being treated so poorly by mean and nasty staff.
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March 2023 by Serina Li
Be careful about this place. My boot is fine, but my husband wants me to come look at the new walkable ski boots, which I didn't like. Then the woman did something to trim my boot's bedding, which made it so much worse, my right foot was num and couldn't ski.I think they just need to charge you fifty dollars to make it worse. Horrible place. Stay away.
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February 2023 by Guowei Shou
Amazing boot fitting experience! Kathy is great! Boot fitting takes time. We spent 3 hours together to find the best ski boots for me. Kathy first took measurements on my feet. Based on the number, she recommended several pairs of boots. After trying all of them, we found one that fit the best. Then it’s the customization process. Both liner and shell need some work to adjust . Really enjoy the process and the boot I bought fit me perfectly!
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February 2023 by nesredin kedir
Went up during presidents day weekend. The staff was quick and we got our ski gear quickly. I had some issues with my ski not fitting and went back the same day to have them looked at. The manager Geo was amazing. He helped with the Ski replacement and provided a refund for the lost day. Overall, great shop to rent from and great customer service!!
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February 2023 by Logan Sawtelle
I'm new to skiing but knew pretty quickly that my rental boots weren't cutting it. I went to see Gio to get a proper fitting. The process takes a bit of time but you can tell they're really trying to match your feet and ability to the right boots. On the slopes it truly shows. I took my new boots out for the first time today, mind I made some progress in the rentals, but after this single day on the slopes in my new boots I'm skiing black diamonds with confidence. If you want to up your ski game go here!
