Build-A-Bear Workshop is a beloved destination for creating personalized plush friends. The staff is consistently praised for their excellent customer service, guiding customers through the entire process with patience and enthusiasm. Customers highlight the warm welcome they receive upon entering the store, with employees like Ethan and Amanda ensuring a memorable and treasured experience. Even when the store is close to closing, the staff goes above and beyond to accommodate customers, creating a sense of kindness and inclusivity. Whether it's repairing a beloved bear or helping a young customer in need, the employees at Build-A-Bear Workshop demonstrate a genuine commitment to making every visit special. Customers leave with not just a new furry companion, but also a lasting impression of the store's exceptional service and dedication to creating magical moments.
My son had fun building his birthday bear. Staff were very helpful and friendly.
August 2025
Very nice birthday gift experience, staff were very kind and friendly ♥️
February 2025
The staff were so nice to me. When we came the store was going to close in an hour so we were kind of in a rush but even after closing hours the staff where so nice to me and they weren't kicking me out. I love my new frog family :)
