Build-A-Bear Workshop is a beloved destination for creating personalized plush friends. The staff is consistently praised for their excellent customer service, guiding customers through the entire process with patience and enthusiasm. Customers highlight the warm welcome they receive upon entering the store, with employees like Ethan and Amanda ensuring a memorable and treasured experience.
Even when the store is close to closing, the staff goes above and beyond to accommodate customers, creating a sense of kindness and inclusivity. Whether it's repairing a beloved bear or helping a young customer in need, the employees at Build-A-Bear Workshop demonstrate a genuine commitment to making every visit special. Customers leave with not just a new furry companion, but also a lasting impression of the store's exceptional service and dedication to creating magical moments.
I brought in a bear needing “spinal surgery” and doctors Cat and Seth handled the anesthesia and closed the rupture most professionally. They did recommend a month of physical therapy.. my granddaughter will have to figure that part out. A blessing to work with this store.
July 2026
I love this place! Every time I come here, the staff is super friendly and helpful.
November 2025
My son had fun building his birthday bear. Staff were very helpful and friendly.
