-
December 2023 by Balsamo Ralph
Excellent experience with Family Auto. Nice to see honest and fair business still exists. They were very helpful with my car that was totaled in a wreck and needed to be towed away from the scene. Highly recommend them for Auto repair As I was able to see a very busy shop which is always a good indication that the job is being done correctly.
-
September 2023 by Ilya Ivanov
Good service, took care of my commercial truck right away with broken headlights. Something that was really urgent, they took care right away. I only needed to call them. Much respect for Paul.
-
August 2023 by Ilya Ilvanov
Good service, took care of my commercial truck right away with broken headlights. Something that was really urgent, they took care right away. I only needed to call them. Much respect for Paul.
-
June 2023 by Roman B.
Asked Frank the owner give me an estimateon my car. Told me to send picsCalled for estimate he says" I promiseto call you back I promise". Called again same line of s....Call me back next week. Same line of s....Wasted my time. Not even respect to say he didn't want the jobCareful. BS Artist.
-
February 2023 by Mel C.
Quick and easy service today. Last minute appointment was accommodated & I was in and out. Reasonably priced and exactly what I was expecting when going in. Thanks family auto! Will be back !
-
December 2022 by Sheyla F.
If I could give this business no stars I would. The Staff is very rude specifically Paul. Their customer service is garbage. I made an appointment here to get work done in my car back in September & it was my first time with them. I really tried to be open to a new mechanic because I never not once thought "hey these people could be total jackass & tried to get you for your money" but when I tell you I feel so ripped off of these people. I went first here for my break pads & brought in my own oil for my oil change and shortly after getting my car back I started smelling a burning smell off my car through the vents which I communicated with the owner Frank of the business through text and he told me it should go away. Then a week later my key fob got wet which I needed a new key because the computer system of my car wasn't recognizing the key properly. I had my insurance tow truck my car to the shop which took 2 days to get fix because they needed a locksmith person. Prior to this my horn was working perfectly fine but when I got it back the horn was shut off & not working properly. I called a week prior to thanksgiving to let them know I was 1 still having the burning smell from the previous time & 2 my horn is no longer working which both things were fine prior to any work on the car. Every receipt I have been given on the bottom it states that you have a warranty from the work you get done from them for 3 months or 3,000 miles whichever comes first. Unfortunately, this is a complete lie. I brought my car back in so they could look what the burning smell is & why the horn is shut off because it was related with the previous work done to my car as well as getting a inspection done on my car. Soon as I brought my car in the guys were very unwelcoming but I felt I could leave my car with them because they could redeem my warranty since they had done prior work to my car. They did my inspection and charged me "$140 hour of labor for looking at the issues in my car & fixing my horn & saying it was my fault because my bumper has a hole" they also tried to get me to add a "$249 bill for a new battery" & lastly tried to sell me on rotating my tires for "$30" I paid a total of $200 and all I went in for really was an inspection on my car & for them to see what was up with those prior work. Paul had also called me and told me over the phone it was a total of $190 over the phone & to my surprise it was $215 once I got there. I asked for a itemized receipt and his first response was "why?!" Like who wouldn't want to know and understand what they are paying for? Who wouldn't feel ripped off if they went for one thing & you're coming at me with all these different things. I'm sure because I am female in their eyes I must be stupid which unfortunate for you I am not sir but, that isn't a way to treat a customer male or female. He also, got super angry with me when I talked to him about the work prior and how my car was fine prior to & he just kept yelling that he should take my inspection sticker off my car because he passed me even though he shouldn't had & that I need to find a new mechanic. I hope that nobody else has to experience this so I'm writing this review to prevent the next person from this happening to them. I wish I would've looked on yelp or Google first before going to them because apparently this is the behavior they accept and move with. It's crazy they charge $140 per hour of labor and they don't even deserve it! No type of customer service or standing on their word. Thieves! & oh let's not forget the owner is no where to be found. I texted him the day of the incident and I never got a text back.
-
October 2022 by Elisha Eiche
Fuel filter change on my 3500 Duramax.This was my second problem of the day. My first was a broken brake line. Another company took care of that one. Then I began having what I thought was bad fuel from Clinton truck stop. So I had to get my fuel filter changed. I begged the guy that answered the phone to please please please help me. "Have mercy on me"!!!I broke down the night before at 1am. I didn't make it across the GW to NY. I spent the night on the side of the road. And began at 8am calling for help.So it had already been a tough morning.The guy asked his Boss. His Boss said yes. They ordered me a fuel filter and it was there when I arrived. It was a WIX but my begging couldn't be choosy at this time.The guys were awesome. They were detailed and paid attention to their work and any possible defect that might contribute to my mechanical issues.They did find a possible problem coming from my starter.If I ever need aechanic in the area. I will absolutely remember them.As you should be able to tell. I am out of town and needed to get on the road as quickly as I possibly could. The guys were awesome!! Thank you 1000 times.
-
September 2022 by Elmer Wells
Great place to take your car. Excellent workmanship, fair and honest pricing. I wouldn't go anywhere else.
-
September 2022 by Erica J.
I went to this business on a recommendation from a good friend. Needed an A/C compressor and inspection. The work was done in a timely fashion ( 3 days ) and the price was fair. Here's the bad part. They put 90 MILES ON MY CAR OVER THE WEEKEND! I always reset my miles whenever I fill my tank. Took my car in with a full tank of gas and left it with this business with 3 miles on the reset odometer. Got my car back with half a tank of gas and 90 miles on the odometer. When I called the owner he gave me some bs story that he himself drove the car and it was 90 miles bc he had to "run diagnostics" for the inspection!! My son works for Ferrari and said they highest end Ferraris are only driven 24 miles for their diagnostics. So if you want your car to be used for a joy ride for the weekend bring it to Family Auto. I would've had more respect had they told me a worker used it and at least reimbursed me for the half tank of gas they used. You just can't trust anyone anymore. Shame on them. I thought I found a good mechanic bc the work was done well and priced fairly. Here's a tip Family Auto... don't bs your customers bc they're not going to come back. Own up to your screw up.
-
August 2022 by Jackie Drummond
The mechanic was thorough, efficient, and professional. This was unlike any car repair experience we've ever had. Thank you Family Auto Car & Truck Repair!!
-
August 2022 by Dean Rodriguez
Gus and his team are fantastic, My family and I never take our cars anywhere else for years. Never upsells any parts or labor, very honest and professional
-
July 2022 by Flor Acevedo
They did a good job on my car,I recommend the place, it was on time and the staff was friendly and attentive, thanks family auto
-
April 2022 by Fred Shapely
Old school car repair shop with a super friendly staff. Don’t get turned off by the building that looks like it could fall down at any minute. The mechanics are knowledgeable. They work quickly and prices are a little expensive but still reasonable.
-
March 2022 by Kevin Ford
The only place I would take my car. Excellent service and always make my car look like new.
-
March 2022 by Michelle S.
Do not take your car to this shop. It's a complete mess. I don't trust having my vehicle in their care, just look at the place! They try to convince you to change parts that you don't need. Take your vehicle on a test drive when it's only in for an oil change. Appears they run errands with their customers cars. I witnessed the owner cursing out one of his customers. Crazy place. Don't go there. Plenty of reliable clean repair shops in the area.
