“A very quiet and clean business. The staff there are very friendly. While I was there sorting some things out I had a few questions for Linda who is a manager at public storage I believe that's her title. But she was very friendly had answers to all the questions that I asked her. Things that she wasn't sure about she picked up her tablet and got the answers for me without hesitation. She gets five stars x2 from me!”
“If you’ve ever moved, you know it can feel like a personal attack. Fast, organized, careful, and somehow still pleasant while carrying heavy furniture. Carlos and Joe were amazing, wrapped everything up carefully and made it a great experience. Carlos was clear and concise, very helpful and caring, felt like family was helping me move.”
“Rented a 6x12 trailer in Huntington Station, NY. Before I left I made note about the fender damage in the photos. What I didn't know before I left on my 400 mile trip to Virginia was how bad it was (held together with bungie cord) and had 2 balding tires. I wanted to return it to a local dealer but Uhaul insisted I call roadside service after numerous long wait times with CS and hang ups with regional pricing offices. Although I didn't like the arrangement Jeffrey Williams the roadside assistance fella was great and the tire bill came to $257. But nothing was offered as an alternative or compensation for my troubles. I reached out to the President, Ed Shoen, no response. Public relations was no better. I have rented many a time a trailer from them. I was going to rent another next month. This may be my last.
Update 7/20: Umika Austin the GM called me and apologized. Almost gave me a full refund for my troubles. I did put in another reservation for a 5x8 trailer for August. She did the right thing. Thank you!”
“These folks got storaging buckled down…spotless facilities…great staff on premises and on customer service line…this is the place to go…your possessions are kept clean, dry, and come out fresh smelling…unreserved 5 stars!”
“I’ve been a customer for 10 years now, needing various storage units for different reasons and time periods. My experience has been very good. The staff is courteous and friendly. Always helpful when I needed assistance. The units are clean and I always feel safe on the premises. I highly recommend them.”