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January 2025 by Matthew Ruderman
Update to review; I added two additional stars solely because the staff here is super cool and they managed to bring me around to like this place more than when I started. The problems though are still many the previous things I stated are still valid, also was sent notice a couple days ago after finally getting everything into my units and sort of organized that the rent price is increasing by 33.35% next month so after only a few months maybe 4? I have to deal with a dramatic and unexpected rent increase I was supposed to have been away traveling but something came up to keep me in town if I had gone Id be really pissed bc to raise the rent 33%+ is ludicrous and I now have to move the contents of my units to another facility which will take time money & effort. not happy rent price should be locked for at least 1 year
I have multiple units of the same size at this facility, each priced differently. When I asked about the varying prices, I was told they change hourly on the website, which seems excessive and unpredictable. Additionally, I dislike having to punch in my 8 or 9-digit code every few feet inside the building while moving items. It’s inconvenient, especially with self-closing doors that I have to manually hold open while dragging their provided carts. These carts are too wide for a single doorway, meaning I have to open two doors simultaneously while managing the cart, which is difficult to steer. The doors constantly try to close, making it a struggle to move items.
Another frustration is the limited access hours, only allowing entry from 7 AM to 10 PM. This restriction means I can’t access my belongings half the time I’ve paid for, which seems unfair. If I’m only allowed access for half the month, it feels like I should only pay half the rental price. Sometimes, I come home late from work and need something for the morning but can’t get into my unit because of the hours.
This month, an alarm was going off for six consecutive days, which was annoying and even caused headaches. The constant noise prevented me from working on reorganizing my units, which I planned to consolidate into one to save money. Due to the alarm, I lost six days, and now I might have to pay for three units instead of one, costing me an additional $1,000. The facility doesn’t prorate rent when you move out, so even if you leave on the 6th, you still pay for the full month. However, they do prorate when you move in late in the month, which shows they can do it but choose not to when it benefits them.
The worst part is the access hours. I want to be able to get to my things whenever I need them, not just during set hours. They have plenty of solar panels on the roof, so energy costs shouldn’t be an issue for 24/7 access. The facility also has lights on short timers, so if you’re inside a unit for a few minutes, they turn off, leaving you in the dark until you activate the motion sensor again. This inconvenience could be easily solved with longer timer settings or better lighting.
Moreover, the facility lacks adequate security. There are almost no cameras inside where the units are, which means anyone with an access code could potentially steal from units. The insurance they offer is limited to $5,000, which is hardly enough to cover the value of a 10x15’ space. It’s frustrating that the insurance is mandatory and inadequate, and the lack of security cameras doesn’t inspire confidence, especially when the fire alarm system malfunctioned for six days.
Overall, I don’t recommend this storage facility, or any similar ones, unless absolutely necessary. They are overpriced for the service provided and quick to impose fees, such as a “lock fee,” which feels excessive considering the high rental prices. Additionally, they are quick to lock you out and threaten to auction off your belongings if you can’t keep up with their astronomical fees and penalties. The facility makes it difficult to access your belongings and even harder to move in or
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December 2024 by Christine Chavez
When I went to public storage, Christ and Jack provided me with great costumer survive. They were both so kind and informative.
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December 2024 by Noelle Correa
very clean facility with helpful staff!!!
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December 2024 by Diane Strong
Linda at Huntington facility was great, very informative and assisted with my request.
Public storage should provide senior discounts and disability discounts to its customers and discounts to loyal customers.
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December 2024 by The mountain bike vlogs
Linda was so amazing and helpful when I had come in to inquire about this storage facility I recommend this storage place
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November 2024 by Farzana Hoque
Excellent customer service, very knowledgeable , and one of employee suggested according to our budget which worked great for us. I highly recommend this company.
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November 2024 by Azaz Elahi
Great people Chris is excellent very helpful
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November 2024 by Juan Cardona
Linda very nice and helpful , thank you.
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November 2024 by Inigo Montoya
Linda was phenomenal. First time in over a year I've had a pleasant experience at my storage unit. She was friendly and accommodating. She was able to help me while juggling other tasks. A great employee.
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November 2024 by Barbara Malcolm
The sales women Linda gave me quality customer service as I had to pay a bill and she was just so knowledgeable and understanding as well she is a 12 out of 10 she is so wonderful I will definitely be coming to pay at this location.
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November 2024 by Mr. Dennis Alvarez
Chris is awesome, patient, understanding of my needs and also expressed that he knew what I needed and made my move in smooth and he expressed that the pm would appreciate more clients like me. I'm happy that you have Chris at this location. Thank you.
Multiple visits to public storage and getting assistance from Chris has always been courteous and professional.
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August 2024 by Noriel Sta. Maria
The property manager, Chris, is great at customer service and very friendly. He has helped me with issues on several occasions. He is an asset and ambassador to the company. The premises are maintained well and has back-ups (i.e. entrances and elevators) for the occasional "out of order" situation. This a convenient location and staffed by good people.
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August 2024 by JUAN CARLOS ESCALLON ZARATE
If I had the opportunity to place fewer stars I would do so, today, a colleague gave up the space, and the shameless people continue to charge her, and so they send it to collection, do not take spaces, they will damage your credit..
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May 2024 by Christian Padgett
Ever since Public Storage has taken over from Simply Storage I have had issues gaining access to the facility.
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May 2024 by Jason Kleinman
Chris and Jack provided excellent customer service. Much appreciated
