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January 2024 by Suzy P.
Loved going here!! I wish they hadn't raised the price of their membership.
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January 2024 by Louise Brogan
The Management at this location is completely unprofessional. Lauren needs to be trained properly. It's obvious she as no management skills or training.
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January 2024 by Melanie Jackson
I recently had a very unsatisfactory experience with Hand and Stone. As a dedicated marathon runner, I planned my appointments meticulously around three major world marathons, including the NYC marathon. Despite booking months in advance, the facility made errors in the dates, leading to a complete disarray in my schedule.The mismanagement didn't end there. After acknowledging their mistake, I was promised compensation, which seemed like a reasonable resolution. However, this promise was not fulfilled. When I followed up, the staff claimed to have no recollection of this agreement and did not take any responsibility for the error or the unmet promise of compensation.This experience has not only inconvenienced me greatly but has also shown a lack of professional competence and customer service at Hand and Stone. The inability to correctly schedule appointments and the subsequent failure to adequately address the issue is concerning. It reflects poorly on the facility's operational effectiveness and commitment to customer satisfaction.
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December 2023 by Rose Smith
Complete clown show and bully staff at this location. Staff is improperly trained and gives wrong info-does not care about the client. “Manager” Angelica is terrible …Avoid at all costs !!!
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October 2023 by Devreaux Simpson
It was a great first time experience, my wife and I booked our appt and everything went smoothly, highly recommend Cheryl and Joe were great and the staff at the front desk was awesome and welcoming. we'll definitely be back. Thank you for having us
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September 2023 by Gina Anna
Although I really enjoy the services provided at this location as well as other Long Island locations, I’m seriously considering canceling my membership as there subways seems to be a shortage of female providers. Every time I call to book a massage they tell me the next available appointment with a female provider is over a month away. What’s the point in paying monthly fee if I can’t get an appointment? If you work during the day and evenings are your only option, it seems to be a problem getting an appointment.
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August 2023 by Natalie Viegas
I always book my sessions way in advance. I am also a loyal customer who comes monthly to see the same therapist. The spa made an error in reservations and cancelled my session very last minute. They left me a voicemail noting a “schedule conflict” and that my therapist could not “accommodate me.” It was ironic, since they called me the day before my scheduled visit to confirm, never catching that there was an issue. I was extremely upset and the manager did not try to resolve this by offering me some type of incentive for the mix up. If a customer cancels same day, then a session is forfeited, but if management cancels you, you receive nothing? It should have been reciprocated and I should have received a credit.I had to call two different times and spoke to the manager both times. I was offered to schedule with another therapist the day after but I only like to see one particular therapist. Again, I see this woman every single month. It was only when I told the manager that I will take my business elsewhere if I am not rescheduled to see my specific therapist that a spot magically opened up the same day, at a different time. It sounds like they’re playing favorites with certain clients. How does someone go from fully booked to a spot opening up? I am sure a different person was cancelled. Just a game of musical chairs. I am only returning to this Hand and Stone because I truly love my therapist, but management is clearly lacking in the customer service area.
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August 2023 by Gabriella Saltman
A wonderful experience with professional people who know what they're doing! I absolutely recommend this place to anyone who wants a facial or massage clean, calm, and cozy environment. The only thing I find a little weird is the tipping sign - I feel like you're pressured into tipping 25-35% rather than 20%. Seems strange.
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July 2023 by Cory Wright
I would recommend Hand & Stone on Wall Street in Huntington and I highly recommend booking with Alexandra if you have a chance. The first time I saw Alexandra I was having an issue with severe pain in my sciatica. She gave me an incredible massage and was able to really focus on the area. She also gave me some advice on stretching and other things I could do to help in between sessions. After that Alexandra was my go-to massage therapist. She is great at listening to whatever needs you may have and has an energetic and positive personality.
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May 2023 by Olga Heester
The best place to get your facial and massage and just relax!Highly recommend!
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April 2023 by Dina Rodriguez
Omg what a surprise what a delightful massage, Miriam is the best she gave me the best massage ever, I would recommend This place and I’m going back again ???
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March 2023 by Eliza S
I came here for my birthday because I never had a massage. thank you beata it was perfect!! It was so relaxing and asked all my needs and used the perfect amount of pressure. Made sure i was comfortable at all times. Definitely coming back. Girl at front desk was really nice too great first impression and experience all through out:)
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February 2023 by Nithya Gopal
My masseuse Liam was very friendly and kind, but my biggest complaint was the lotion/oil being used was very cold and so was the room. I have never had a massage in the past with cold lotion, and it took away from the relaxing nature of the massage. I also wasn’t too pleased with the fact that I had to remind the masseuse to pay attention to certain muscle groups despite my telling him during the initial consultation where I was quite sore. He might have been less experienced. Nonetheless he was quite pleasant. I went in considering buying a package but I’m unsure if I will go back.
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February 2023 by Kelly McCoy
Incredible massage! I appreciate when a masseuse/MT can read the room and keeps things calm, quiet and relaxing. ❤️❤️
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December 2022 by Long Island Famous
I won a gift card at a local church fundraiser from Francine's Boutique on Green St, Huntington before covid at the end of 2018.I called Hand & Stone and spoke with the manager Michelle of the Huntington, NY branch and she wouldn't honor it today. I felt safe enough today to want to use it and was denied."NYS law- any gift cards or certificates purchased in New York cannot expire within nine years from when it's purchased" - I could put this into play but I'll just go somewhere else.Please do not purchase gift certificates from here. Plenty of other local places in town.I am also a long time resident of Huntington and I will never purchase from this local business again. To bad, my mother in law loves this place and will no longer return. How embarrassing.
