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August 2020 by Jacinta Guzman
Exceptional
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July 2020 by Jessica P.
The WORST. When you're there in person no one wants to help you... The cashiers are rude... And If you want to feel the biggest frustration in your life... Try to get somebody on the phone there. I have been on the phone for about three hours I called the customer service line and also the store directly but I actually got hung up on twice and it just rings when I try to call back. Might need to be put in the psych ward. I spent thousands and thousands of dollars there and I still can't believe the BS!!!!!!
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July 2020 by Melissa Geez
It was excellent and the people in customer service are friendly, helpful , efficient....all around excellent
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June 2020 by Ma Stephanie
To whom ever it may concern: Two days ago, on June 3rd I came to Home Depot to buy supplies for my shower. However, I was greeted with an extremely unpleasant experience. I came to pick up some Duracell batteries and some tiles. The cashier I was put with was Naomi. She works at the Commack branch, the address is 5025 Jericho TPK Commack NY 11725 and the store manager is Chris Holter. What had happened was at check out, she charged me two extra times for the Duracell battery
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June 2020 by Rach X.
No curbside pick up today. No heads up neither on the call before we visited the store. Have to stand in line for a while to get your order. Very irresponsible to the customers.
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February 2020 by Emma Green
As the proud wife and caregiver to a disabled veteran with PTSD, I have to tell you, the store policy on the veteran having to be present to receive a military discount is beyond ridiculous! Why don't you just do the same as Lowes and have the military discount on the store card for the family?!
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November 2019 by Linda B.
Walked in looking for 5 items, walked out with 3. That I found myself. Success! (On my own search) Storage Tub Gorilla Tape Light bulbs Fail! Vinyl Tile Flooring (2 Pieces) - I wandered around the area for a good 10 minutes, no customer service to be found and anyone that DID happen to pass through had zero interest in helping me. So I gave up, figuring Weather Stripping would be easier to find. Weather Stripping - Wandered the store for a few minutes, then asked someone where weather stripping could be found. He sent me to the opposite end of the store. When I arrived there, I still couldn't find it, so I asked another employee who then questioned why another employee would send me to "electronics" (like I'd have the answer to this question). So "electronics" section employee tells me "It's near hardware". I ask, "Near hardware or IN hardware". He sees that I'm clearly frustrated so he suggests we "Ask Mike cause he would know". We find Mike a few aisles over, who then says, clearly bored, "Its near hardware". At that point, I was done. It was obvious no one was going to help me. Congrats Amazon! You've got another sale. Good luck Home Depot. Isn't the point of going to a physical location to get human customer service? In that department and at this location, Massive FAIL.
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February 2019 by Kona K.
Memo to head manager from me: Needed 2 keys made today- Walked in, 3 sales associates "greeters" at front entrance. Talking to each other. No "hi, do you need help?". Nothing. To drive my point home- I PURPOSELY walked around for 5 minutes, making eye contact with people around the front end, customer service desk, etc. MANY associates (a few managers as well?) saw me "looking lost" , did nothing- and said nothing. This went on way past 5 minutes. Key making station was vacant. Finally a guy who was at the front saw I needed help and assisted me at the key making station. He did actually look and sound guilty from not helping me when I walked in so....that is your one star Huntington Station Home Depot. Register guy was nice as well. All this falls on the head of the MANAGER(S). A bad manager will not train or nurture an associate to do a good job. A bad manager will not care. A bad manager is like a bad parent producing bad children. Home Depot , as a chain, has been dwindling for the past 10 years. The sales help here used to be superior. Not so anymore. The only better workers are some of the "older guys" here-- and that's it. Lowes is better but they are few and far between.
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November 2018 by Elisa G.
Standard HD store located in New York Ave In Huntington Station. We went there specifically to pick up a propane tank and it was pretty easy to find and purchase. This is completely new to us coming from California and I would have no idea what to do if it wasn't for BF. He suggested we get it at Home Depot today. We didn't have our empty tanks in the car, like I would know it has to be refilled? It was $24 plus another $24 for the tank. That seems expensive but again, this is all new to me. They had Halloween decorations for 75% off so I'm going back to stock up for next year! I love a deal! Here are some fascinating photos of the store....yawn
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August 2018 by Edwin C.
Horrible customer service. Three employees unwilling to help, and passing the buck along. It's closer to my house but I won't be coming back.
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June 2018 by Lauren S.
POOR MANAGEMENT. Did not honor their return policy. Manager 'too busy' to speak to me as a concerned customer - I purchase my plants at home depot because of their one year guarantee - if it dies within a year you can return it for a refund or exchange. I tried to exchange a plant this AM that was less than one year old and they would not accept the return because I did not have the receipt and I paid in cash. I tried to speak with a manager and the woman working the return desk called the manager Pete on the phone. Pete replied that he was 'too busy' to deal with me, so I left the store without my refund and without making the large lumber purchase I intended to make today. Instead I went to the lumber yard and spent my money there.
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May 2018 by Richard M.
Warning ! Propane Tank Leaks . I'm a plumber and heard a hissing after I connected the tank to the hose. I did a bubble test, (soapy water sprayed onto the connection ) It started to bubble up. I tried to snug it up but it wouldn't tighten. Also it didn't open up to a high flame but just a low flame. When I brought it back to Home Depot and explained what was going on, the employees looked at each other an said another one that makes 4. H D gave me the replacement. I connected it no problem .But When turned the valve open it only turned open 1/4 turn. Their were no problems.no leaking.the company that they used was Paraco Gas 800 Westchester Ave.,S604 Rye Brook,NY 10573 WWW.PARACOGAS.COM 800.647.4427
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May 2018 by Emma W.
i went to home depot last week to ask some questions about redoing my kitchen floor and steve from the flooring department was very helpful...he gave me a lot of information about the tools i needed and walked me through everything. great customer service !
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March 2018 by Michael L.
This review is about Home Depot in general, not this store. I have been a Home Depot customer for 30 years. I always went through them for my roof, window installation and appliance purchases, etc. They would always stand behind their work, even though their work is subcontracted. Things have changed at Home Depot. I purchased a number of kitchen appliance about 4 years ago. I purchased a 5 year service agreement for all. I am now having a problem with my .refrigerator. Home Depot set me up 3 different service providers. All proved to be useless. I googled all 3 and they all had terrible reviews. I am amazed that Home Depot deals with these companies. Anyway, Home Depot refused to do anything further so I am stuck with a fridge that does not work and totally amazed at what seems to be a new Home Depot policy. So beware..... Home Depot is no longer the place to buy appliances, or their totally worthless service agreement.......Now I'm on my way to LOWE'S to buy a new refrigerator.
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March 2018 by Tina S.
I always go to Home Depot when I need something done quickly and the staff is generally helpful in finding what I need. However, when I was there a few days ago a young lady at the Customer Service desk could not have been more UNHELPFUL if she tried. After her rude attitude and unhelpful service I asked what her name was which she refused to tell me and just stated that she was the supervisor of Customer Service and her hair was over her apron so I could not make out what it said. When I asked another associate on the other side of the desk for help with the same thing hoping they would be more accommodating or have another solution she jumped in, interrupted him and told us the same things again. She did not offer any other ways to help us or find the product. She did not even let the other associate help us and he looked like he felt bad that she would not let him assist us. Outraged, we walked away when a very nice gentleman approached us and asked if we needed any help, it turns out that another nearby store had what we needed and he even called and had them put it aside with our name on it so we could go pick it up. I cannot believe how ridiculous the first lady was and I have no idea why of all departments she works mainly with customers. Thank god for the young gentleman in electrical or Home Depot would have lost all of our business. Maybe rethink who you hire, she belongs in a back office, not working with customers and both my husband and I agreed that we feel sorry for the employees working with her.