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March 2024 by Bianca Karlsbarch
Couldn't be bothered to even try and help, not even trying to be friendlyDisappointing since there's not another PO in HP so you're stuck in whatever rut you're in
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January 2024 by Mister Personality
Been here a few times and there are some staff very rude and makes you feel unwelcome when you make a mistake. Will change my rating once I see an improvement on how they speak to customers because it wasn’t only me was treated poorly.
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December 2023 by C WOO
I had a passport appointment canceled by this office AN HOUR before the appointment over a phone call. This was scheduled 2 weeks ago. The reason was the person who handles the passport applications is out on leave. I should have been called days before and not an hour before my appointment. Now I cant get an appointment anywhere until a month from now.I may file a complaint with the post master and higher ups but they are all the same-disgruntled, lazy and stupid. Hire robots to replace all of them. Idiocracy thrives at this post office.
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December 2023 by 정시현
I was afraid by the low ratings before I got here, but this place was much better than I thought. I sent 4 packages here today, and the staff was kind and fast. I was able to send my package in within 15 minutes, even though the line was quite long.
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December 2023 by S Smith
Horrible service and unfriendly. Made a huge error with me. I will go elsewhere for USPS services.
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December 2023 by John Catapano
Uneducated employees. First of all, these people never answer the phone, so good luck calling the post office. I was waiting on a package coming from overseas, went in to grab it so it wouldn’t be in the rain. Proceeded listen to the idiot behind the counter tell me that I have been scammed out of my money and the shipper was fake. Wouldn’t check to see if my package was in the back as tracking had said. Needless to say, package was out side in the rain when we got home the next day. Great job guys.
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October 2023 by Cory Stevens
Terrible post office. Employees are rude, disrespectful and unhelpful. Don't waste your time going to this location, literally go anywhere else. If you don't know something they will tell you, in a patronizing way. Ridiculous. They are also extremely slow, I can find stronger work ethic in high school kids working at McDonalds. The employees at this USPS location are full grown adults. Absolutely sad. Lazy, slow, and rude.
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September 2023 by Christopher Davis
Updated Review: Overall, great experience. Can be a bit of a wait in line sometimes. They really need to install bigger po boxes as they only have 3 smaller sizes. The biggest box available is still too small for the packages I order. I mean, at the end of the day, it's usps you really can't expect much.
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March 2023 by Greg Leon
Love the locale and Ricky, Jenn and the rest of the crew, but Philip is a 5 star j*** who specializes in poor customer service and lacks manners. He should be fired because he seems to get off on getting into it with customers. Keep him in Pleasant valley…please. He will open your media mail and look for ways to justify trying to upcharge you. He’d still be telling you to keep your mask above your nose in a federal building if he could, thankfully he can no longer abuse that power.
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December 2022 by Donna Davies
My local mailman is excellent! I have a small ETSY business and I always get excellent service. I drop my packages at the post office location or my mailman takes them. Nothing is ever lost. All I can say is be nice and understanding and you WILL get good service. I've seen unnecessarily rude customers in the past and the workers don't deserve that. The staff has changed a little over the past couple of years, which is good. It's made the service even better. The staff is always kind and helpful.
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October 2022 by Marry Soto
CleanPhil is such an nice guy and very friendly, they need more people like phil since he’s definitely a great guy and makes the whole post office experience wonderful
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October 2022 by Feliciano Mendes
My carrier, Gary, is the best!!! Very friendly and helpful. Finally we have a great mail man!!! Thank you Gary!!!5 Stars for Gary.??????????
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June 2022 by Raven Almendarez
Shipped from New York to Texas because I couldn’t afford a storage unit for the break between semesters. Front desk worker had an attitude with me, and then called another worker to handle the packages because she didn’t want to. Been over a month just for them to tell me they never shipped my package, and I need someone to go over there in person. I’m already in Texas, so that can’t happen. I’m also expected to do all this without a refund for my package they never shipped.
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May 2022 by Jennifer Hatfield
Overall, this PO works well: friendly folks, know their policies, helpful and run a clean facility where people are encouraged to social distance & wear masks. Occasionally they seem overwhelmed, but who isn't lately? I can't blame the local folks for price increases, especially when they're still less that the other delivery services.
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April 2022 by Francois Dekker
Unreliable. Two huge packages was lost and never delivered, although the Post Office says that it was. A recent package was delivered to a 'package locker' but not my home, and nobody can tell me where this 'locker' is. I don't understand why businesses still use the Post Office to send packages.
