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February 2024 by AJ Jacobs
Great Enterprise location! Excellent customer service and Eric is awesome. Gets the job done and quick!
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February 2024 by Jermaine Wright
This place is a bunch of Scammers and thieves. This is the absolute WORST ENTERPRISE I PLANET EARTH. They overcharge my card $359.70 when they should only charged me $47.96 for three days of insurance coverage. I called them 3 times and even leave a voicemail a week later I finally got in touch with the manager there smh , she was no help because she doesn’t want to listening to what I got to say plus I have my receipts . I told her what me and the sale rep / the guy at the front desk agreed on just three days of coverage she said “ HE WOULD NEVER SAID THAT BECAUSE I TRADED HIM “ . I told her ma’am the receipt said 3 days of coverage . No help, no cooperation , no listening , she just want to tell me what she want to said that it smh..IF YOU WANT AN RENTER CAR DON’T GO TO BURNSIDE ENTERPRISE JUST TAKE AN UBER !!!
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January 2024 by Jade Blake
enterprise burnside is getting reported, every single worker. This is the absolute WORST enterprise I have EVER been to. No help, no cooperation , no listening. Just attitudes, noncompliance , and sassyness ! JUST 4 YEARS AGO THIS PLACE WAS AWESOME !! VERY EFFICIENT AND HELPFUL ! TODAY?? DEVILS PLAYGROUND IN THERE ! First and last time coming back
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December 2023 by Pearline Hernandez
The outside needed to be washed.
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November 2023 by nathan soibelman
Excellent service, very nice people
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October 2023 by Aron Bitan
I have been renting on a weekly basis from the Enterprise, Inwood Branch, for almost 3 years. The service has been impeccable. Headed by their hard working, courteous and dedicated Manager, Felicia (and prior to that, Melanie), the Team at Enterprise have been constantly on their game! Rarely is the wait time too long. Cars are available 90% of the time without too much delay. I've worked with numerous staff members at Enterprise but have enjoyed - more recently - working with Windell, Eric, Brendan and Carl, who all appear content and proficient in their roles - this attitude translates well in the care and courtesy they always show to the customer. I would highly recommend using this Enterprise for all your rental requirements.
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September 2023 by meir bamberger
Very friendly service. All my staff interactions were pleasant. The car was clean.
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August 2023 by Gee NY
My first using this location & Felicia was just awesome. I had to get a rental at the very last minute as my car was having some issues & I have already having a hard day with the dealership. She was super pleasant when I was picking up the car. Upon returning the car, it was so busy & she maintained such a great spirit despite a customer giving her a hard time. She is the definition of professionalism just watching her navigate that situation. Thank you Felicia for being the bright spark in my awful day!
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August 2023 by SHRAGAI BRILL
They worked with us to make sure we had a car that we loved.I was hoping the body shop would take longer so we could enjoy the Enterprise rental..thx
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July 2023 by Krycee Cheri
Beware! Make sure you thoroughly inspect the cars they try to rent out as my car had a bubble in the tire and the same thing happened to my husband as well. How do they give out cars like this? Completely unacceptable, it’s not safe and if you don’t pick these things up they could try and say you caused it later smh.
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July 2023 by joshua wilson
BE AWARE!Terrible customer service. I was issued a vehicle and upon returning they decided to bill me for the imaginary damages. Robbing customers blind !Don’t take a car unless you take it to the dealership first . It’s been three months and enterprise is currently finding false reasons to bill my credit card and create falsify insurance claims
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June 2023 by Janette Vazquez
Excellent experience. Eric was great help. Very polite and professional. He knew exactly what he was doing we really appreciate his help. Will go back again for sure when I need them.
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June 2023 by Dalila Deras
I've rented a Nissan Altima for the first time at this Enterprise location and the customer service was exceptional. Brandon thank you so much for providing an easy and accommodating service. I will definitely rent from this location again! I highly recommend renting a vehicle from this location. Brandon and other staff were extremely helpful to my rental needs.
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May 2023 by Tyrone Howell
My experience was not satisfactory because someone came up with this great idea that you can charge customers to drop off at a different location,like 75-300 dollars,this is unacceptable and I was horrified at the thought,the company doesn’t have good standards like it use to have ,I been renting from them since the late 80’s and things have changed for the worse,I wouldn’t recommend renting from them .However the staff was great and Felicia the manager was very helpful with accommodating me for a ride to the subway, corporate office needs to step up there skills on excellent service!!!
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May 2023 by BugzTheWizz official
Love this spot shout-out to Eric and Brandon always helping out with questions and any concerns..they always make the time spent in there a breeze no problems
