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February 2024 by ephraim sokol
The worst phone line customer service!It's not Inwood specifically, it's Hertz! I would suggest renting from here again even if I get a free day. It's like dealing with Ezpass!
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January 2024 by Josh
Whatever happened to the hertz inwood location it was one of hertz best locations quite small but service immaculate joe is the best and very helpful unlike hertz in lynbrook with that nasty giza lady PLEASE BRING HERTZ INWOOD BACK!
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August 2023 by meir bamberger
Super easy and pleasant experience. Easiest rental experience I've had. In and out. The employees were extremely helpful and friendly.
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August 2023 by tiffany brooks
HORRIBLE CUSTOMER SERVICE DO NOT BOOK HERE OR WITH HERTZ AT ALL! They allowed a reservation to be placed for a time that they close. USUALLY companies that are actually good like NATIONAL CAR RENTAL they would catch their error and give you a call or an email at least. NOT HERTZ! They not only didn’t contact me despite seeing my reservation, their customer service was a long, arduous, and pointless waste of my time! The rep was nasty and offered no help at all, would not get me a supervisor and decided to put me into a call que that took almost another hour. I ended up booking with National, you in should just do the same
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August 2023 by Jeffrey Schwartz
I commend Joe and Aziz. However, they are understaffed and need larger inventory.
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June 2023 by Sally C
My mother in law came here a couple of days ago. Joe is the best. Always kind and helpful. This other guy he was working with is a joke. He was literally sitting there with his legs up on the chair and his girlfriend on his lap. So unprofesssional. Meanwhile, Joe is running around outside moving cars and cleaning them. I couldn’t believe a corporation like this that allows that. Joe was handling everything with customers there and this guy he’s working with is busy acting inappropriately with his girlfriend during work in a place of business with customers there. Joe was great but my mother in law and I will not be returning to this location. It is highly inappropriate and made her even feel uncomfortable to be standing there waiting. She could even tell on Joe’s face that he was embarrassed and uncomfortable as well from the situation. She said that his name was Spencer. Don’t go to him. Look for Joe. He will always help you.
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May 2023 by Jean Comice
Amazing Staff and unmatched when it comes to customer service I recommend everyone to go there
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May 2023 by Wanda Robinson
Their aim here is to accomplish a 100% satisfaction to all who enter this location
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March 2023 by Jonathan Dolezal
Great Staff!My go to car rental location!
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February 2023 by Mordechai Goldfeder
Beware...do not rent a car here..bait and switch on their pricing. Hertz rental of Inwood are liars and thieves.Then if you dispute the claim, big bad bully Hertz corporation comes after you. Don't rent from Hertz, Dollar or Thrifty they are corporate thugs.Your Link does not work!
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January 2023 by SK Patel
We got instant reply and got easy booking through the app and got confirmation but when we went to pick up car was not available. One car did not come back and second one what he had was under repair and could not give us assurance for getting on the same day after few hours or not..just little frustration…
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January 2023 by Samir Patel
We got instant reply and got easy booking through the app and got confirmation but when we went to pick up car was not available. One car did not come back and second one what he had was under repair and could not give us assurance for getting on the same day after few hours or not..just little frustration…
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January 2023 by Keith Fearon
This place is close to me and the Agent Letesha was very helpful I definitely will recommend her for her good Customer Service
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August 2022 by Z
Worse car rental location I've been to throughout the country. I frequent here often but when the woman started working here its been horrible service since. I used to get greeted upon my arrival and taken care of swiftly, now she takes her sweet time, gossiping, eating, or texting. Many times they don't have the vehicle I reserve, or she just tells me that after going to whisper with the manager that she doesn't want to give me a better vehicle (the car class I reserved). You can also expect to wait an hour because they never have cars ready, on top of her moving with no sense of urgency even when there are no customers there, they move slow. Also expect the cars to be half cleaned, despite them taking so long to clean it. The windows will be so dirrty it is difficult to see at night and the cars have smoke smell in them. Don't rent here!
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July 2022 by alex saks
Horrible, made reservations online confirmed with text and email, get there and they don't have a car, and they don't careWorst