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October 2023 by balbir singh
Staff is no good robbing people unexpected staff no respect I was fixupbreaks thay do nothing and charg money 3000 $ I sue on this company not exprianced staff and Machenic don’t go there I suggest people
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May 2023 by omar beckford
Had me there from 11 to 1 just to tell me I needed engine mount
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December 2022 by Chocolate Lover
Great service for Jeep
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October 2022 by Robert K.
I went there because the dealership close to me compared to Garden City Jeep and Chrysler. I would have gone there but it was an emergency. The car had no brake, last time I called that place they told me I have to make an appointment or would be charged storage. Getting back to my story, they called me the next day and told me that it was the brake booster and it had to be ordered. It will be in about 2 or 3 weeks it took longer to the supply issues around the world, which is understandable.. 5 weeks later I called and was told it will be in the next day and they will install the part and I'll have the car by Saturday. I and my wife while it was there asked them to check the heat in the car, and my wife was told that they will check it when the brake booster. Comes in. Wasting my time and not having my car they told me that my ac needs refrigerant. I told them when the car was dropped off that my wife had no heat and had to wear 2 coats and a blanket. After the part was installed they informed my wife that the car needed a brake sensor, radiator, water pump and heater core. And they had to contact the warranty company to get authorization on Wednesday and on Saturday no authorization was gotten and nobody had a clue if the car was done, or if the warranty company was called. The service manager stopped taking our calls. We went over his head to the dealership General manager. And low and behold he called us 10 minutes after we left with his boss. DONT GO TO THIS PLACE THEY SUCK WHEN IT COMES TO SERVICE. I don't know how the dealership operates, don't go to their service department
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May 2022 by trimaine i.
I was asked to make this review by Steve, from service department. I am not sure why, knowing that I paid for a service that Jeep did not complete.My blinker is not working, and when I got my car serviced about 3 months ago, Steve informed me that the part for my blinker has not been shipped yet. I was patient because we are still in a pandemic. Steve hinted that it could come in a week or so but did not have an exact date.I continued to follow up with Jeep/Steve and there was no word on the part being shipped. We are now in May, no one has effectively communicated to me where or when this service would be completed. LET US KEEP IN MIND THAT I PAID FOR THIS SERVICE IN ADVANCE.Now when I call, the receptionist "transfers" me to Steve and he does not pick up or hangs up the phone. I am frustrated and close to calling corporate for to get a reimbursement for this. I would like to go to a different Jeep location to get this problem fixed.
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May 2022 by Justin T.
By far the worse dealership on this planet. Took my car there after the intake manifold broke and my engine failed. They had my car for a week before they moved it in the garage. Took another week for a mechanic to look at it , and another week to get parts. I've been asking for a loaner since I had the car towed in and never got one. My car is still there since April 18 and nothing. the parts finally came in and now they have to see if a worker can get to it. If you are such a great service center why are your turn around times to fix a car is so long. every shop keeps a car for a week and done. Spoke to the service manager and he pretty much told me I don't care what you have to say And you only get a service loaner if you make appointments like how do you make appointment for your car stalling on the southern state. Stay away from this place, straight strong arm robbery.
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December 2021 by Frank Nieves Jr.
This will be my last time going to this place, I needed a inspection sticker they wouldn't do it because of my front tint that is legit, this came from new owner ship. Don't waste your time here. I got my inspection from a different dealership that pass my inspection that my front tint was legal to have. Now Chryler Dodge lost a great customer.
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December 2021 by Patrick Meyers
This place is amazing. The staff is super friendly and actually speak to you like a human being, not a source of revenue. The work is done quickly and correctly the first time.I will be coming back here for dealer related items like recalls and OEM parts.
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December 2021 by john campisi
One star because can't give a lower rating. So only one star. Was so unhappy complained to FCA direct.
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December 2021 by Wilson Ramones
Very professional and courteous
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December 2021 by Yusuf Olatunji
Nice place to go
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April 2021 by NeYo S.
TERRIBLE, DISHONEST, POOR CUSTOMER SERVICE, ETC. ETC. I don't even know where to begin. They remove "service" right out of Service Department.1st time I dropped off my car, they kept it for 4 days without even checking it out. When I picked it up, they told me I had a better chance if I scheduled an appointment. First available appointment with the option of a loaner car was 3+ months down the road. I took that appointment. When I called the morning of, they claimed not to have a record of my appointment or any available loaner cars. You are better off paying for repairs out-of-pocket at your local mechanic than expecting to get any repairs done by them under your warranty.
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February 2021 by Fred R.
STAY CLEAR AWAY FROM THIS SERVICE CENTER Worst repair shop I have ever dealt with in my life. Took my car and said they would call me when they found what was causing the sputtering issue and they did not call. Forward ahead 21 days and I was so frustrated that I demanded they give me my car back so I can take it to a real mechanic as I could no longer pay for a car rental and needed my car repaired. All of a sudden they offer me a loaner car as well as tell me to give them a couple days which I dis and they finally fixed the issue. But when I picked up my car, they gave it back to me with a cracked windshield which I pointed out to them and was advised they did not have the windshield in stocks and have to order it and it will take 2 weeks. Fast forward 2 months and the Manager Mark Hazelwood continues to give me the BS about how thw vendor they use has not shipped the windshield yet but it will be in soon.The cracks got so bad that I had to go get my windshield replaced elsewhere.I WILL NEVER TAKE MY CAR BACK TO THIS SERVICE CENTER.
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January 2021 by B G.
I usually skip the dealership service garages for obvious reasons (such as being lied to, over-charged, and terrible customer service) but I relented and took my truck in for a recall - it took them 15 DAYS (yes, over two weeks after they checked my other issues - key fob and touchscreen. Both of which I declined their expertise) to finally complete the work order...and before someone from there responds; yes, I know we're in the middle of a pandemic, and yes I understand that my vehicle requires a "level 3" technician; but the lack of truthfulness and lack of communication was unlike anything I've experienced. My advice to car owners: try to avoid dealer service garages in general; and definitely skip this one. South Shore CDJR couldn't care less for their customers needs, and lives. Customer service is dead, and they are dancing on it's grave at South Shore CDJR. Names to look out for Terry and Mark the manager. Also the phone receptionist has a wonderful attitude for customer care - meaning she doesn't give a shit either.
