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January 2024 by Michael Lubas
Had no idea at all how to do a money transfer w my phone, computer, garbage disposal or any other 'device' I own. My teller(Adrienne) was patient, eager to understand what I needed to do and extraordinarily helpful. Within a few minutes everything went thru like clockwork. THAT'S Customer Service!!
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May 2023 by Mrs. G
They never seem to answer the phone. It makes planning certain aspects of my banking really difficult as I'm in need of certain services only available at certain times. If I call at different points throughout the day and nobody ever answers, who is even running the branch? This has been an issue with this branch forever it seems.... It's Irondequoit, not Manhattan... How busy can they be??
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March 2023 by Lisa Chandler
Was no help with my situation and will never go to to this location ever again staff is unhelpful wasted a whole trip there to tell me what I couldn’t do.
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November 2022 by Tina Mello
ATM fee is $3.50 for a withdrawal. Area was clean and machine worked well.
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November 2022 by Jacob Kline
They are open despite what Google says!!
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January 2022 by Angela Mattice
This branch has to be the worst! The one teller can’t hear and with an empty lobby on the eve of a holiday sitting and waiting to see a banker that is sitting laid back in his chair on the phone!! Makes this the worst customer service and glad I was going ti CLOSE MY ACCOUNT WITH CHASE!
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September 2020 by Terrell Conner
I hate this bank its always a reason or limit or a policy that stops them from giving me my money, would not cash a 3k check saying its to large.....worst bank ive been to yet.
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May 2020 by Dennis Ulkins
Almost never have to wait for service. Officers and tellers are pleasant and efficient.Do most of my banking online but when I do visit this branch, I always have a good experience.
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November 2019 by Elijah Hudson
Walked into the bank to make a withdrawal. I had multiple forms of ID as well as my Chase credit card. And still was not allowed to make a withdraw Because I did not have my debit card on me. Not sure if this is the normal policy or if they just decided to treat me different.
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October 2017 by Gwen George
Staff very helpful and pleasant. Service is very efficient.
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September 2017 by Jaylene Pitzer
I wish they would answer thier phones. I was disabled due to an accident and tried to call them many times throughout a few days and not once was the phone answered. So I had to call the 1-800 number and sit on hold for 30+ minutes for a question that was answered in a minute. They either need more people or better customer service.
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March 2017 by SuperSquishy !
Great service! Only problem is it's hard to get in and out! It's located on a busy street corner!
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December 2016 by Blaise Ragusa
I have been dealing with Chase for over 15 years. They have yet to disappoint me. Good financial institution. Knowledgeable and Good people. Good product. B. Ragusa
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August 2016 by Karen Dickerson
How hard is it to open a bank account?? Seriously. It took 90 minutes for my husband and I to open an account because they couldn't figure out how to do it.....? Then my husband got a debit card in the mail and I didn't. So I had to go back and sit for another 45 minutes waiting for someone to assist me. Ridiculous.
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May 2016 by Kaylee Rose
Great service!
