-
November 2023 by Maria Mangione
I HIGHLY recommend these people. I needed to get a dog to the groomers and needed the updated shots and my vet and nearby vets could not see us. The dr and asst were the best. We made another appt for the rest of the shots. Much cheaper than going to my vets too.
-
September 2023 by Sara K.
So many dead goldfish in their tanks got told oh they are just sleeping not true the ones that were alive were feeding on the dead ones there were dead ones attached to filter as well. And many dead Bettas they don't care for their fish here and it's quite sad.
-
March 2023 by Brianne S.
Don't buy fish here. Almost 50% of tanks currently " under surveillance." Are they sharing contaminated stuff between tanks??!!Never seen this before. What is happening? On to another store, not Petco. Ever.
-
February 2023 by Brian E.
Let me start from the beginning. I have never in my life experienced the unsympathetic, heartless, terrible customer service Then I did over the past 24 hours from PETCO in Irondequoit, NY. FIRST, NEVER USE DOORDASH OR ANY TYPE OF DELIVERY SERVICE FOR THIS PETCO. There are apparently 2 managers both named Jennifer (they refused to differentiate between the 2.We have been hung up on by 2 of the Jennifers since they don't want to tell me who is who. Then we called the store back because on the last call one of the Jennifers stated Corporate is calling you any minute. That was close to 45 minutes ago. How is it the Jennifer's and Adam some pion cashier are allowed to hang up on its customers? And I have the recordings to prove this. I ordered two items delivered by door dash. Only one came. I could not order another small kennel online and get it delivered last night. I HAVE A NEW DOG. I had to drive in a blizzard repurchase the kennel that wasn't delivered and bought a harness, kennel and car seat. The sales kid (believed to be Adam who obviously had no clue how to install anything let alone a car seat, begrudgingly installed the car seat INCORRECTLY putting my new puppy in danger on the ride home in a blizzard with a tailgating car behind me. I re-installed the car seat upon getting home. TODAY, door dash attempted to deliver the kennel that didn't arrive yesterday. I called the store and they told me I had to call door dash. I called door dash who cancelled the order. But they couldn't cancel the CHARGE. I called Petco back where I was hung up on at least THREE TIMES.ANYONE WANTING COURTEOUS CUSTOMER SERVICE, PEOPLE WHO ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT, AND IF YOU DON'T WANT TO BE HUNG UP ON 3 SEPARATE TIMES, AVOID THIS PETCO AT ALL COSTS. YOU WILL BE WASTING YOUR TIME, MONEY, AND INSANITY. THIS PLACE ABSOLUTELY IS HORRIBLE. SEE JENNIFERS AND ADAM AT THE IRONDEQUOIT STORE, I TOLD YOU THT I WOULD MAKE YOU FAMOUS.
-
February 2023 by Just Me
Very quick and impersonal. The vet tech just grab you dog from you with not so much as a word, smile, or friendly attitude. Won't go back.
-
December 2022 by Justin W
Nice professional staff members, made me & my new pup feel so welcome & safeRecommended 10000%
-
November 2022 by Rose like The Flower
After trying to make making an appointment with my dogs vet at Lakeview Hospital with no success, I decided to bring my dog to this clinic. It was super easy scheduling the appointment online. The vaccinations are reasonably priced and the care given to the pets is great.
-
September 2022 by JustPat
As I have recently moved into Irondequoit. Finding a new vet for my dogs was my first priority. After calling numerous establishments to get my dogs shots up to date. No openings were available anywhere for months. Then comes in Petco/Vetco to the rescue. I was able to get my dogs in 2 days later and all applicable shots done. The staff was very helpful with the paperwork and allowed me to help calm my dogs down while they receiving their shots. All around a wonderful experience. Will continue to bring my dogs back. Also appreciated the user friendly scheduling program they use.
-
September 2022 by Patrick Roberts
As I have recently moved into Irondequoit. Finding a new vet for my dogs was my first priority. After calling numerous establishments to get my dogs shots up to date. No openings were available anywhere for months. Then comes in Petco/Vetco to the rescue. I was able to get my dogs in 2 days later and all applicable shots done. The staff was very helpful with the paperwork and allowed me to help calm my dogs down while they receiving their shots. All around a wonderful experience. Will continue to bring my dogs back. Also appreciated the user friendly scheduling program they use.
-
July 2022 by Qween Dillard
Made an appointment for my puppy to receive his shots and during the process I watched from the window. My dog was poked in his tail, I’ve never had this experience before with Petco.
-
September 2021 by Dan Karlin
Very friendly, knowledgeable, and helpful. Good prices and huge selection.
-
September 2021 by Donna Crowder
I need my little puppy to get vaccinated but can't find a vet. No one taking me patients. Appreciated having a place to go. It was quick.
-
August 2021 by Daniel Karlin
Very friendly, knowledgeable, and helpful. Good prices and huge selection.
-
May 2021 by FawlyN Anjel
They helped me even though I didn't have an appointment. They were super sweet to my dog too.
-
June 2020 by Eileen S.
I have always had positive experiences here. Between Shelly (Red-eared slider turtle), Rudy (parakeet), Ellie (guinea pig), & Dixie & Trixie (twin baby Robo hamsters), I'm in a pet shop at least 3 times/month. The store always seems neat and well-stocked. I have never encountered a dead anything here (not to say it dosen't happen; I've just never seen it), and the staff have always been helpful and almost always approach me to see if I need help. I rarely need to seek an employee to help me.My two Akitas, Black Lab, German Shorthair Pointer, Black Lab/Coonhound and cats have all sadly passed away, and I don't bring any of my current pets in pet stores. However, I never brought my dog(s) in the car when it was over 65° outsidr, even when the air conditioning (like here) was really good. That said, whenever I was in a Petco, both here and in Pittsburgh, on the rare occasion I brought a dog(s) with me, the staff always greeted me and my pets. I don't know if they still do, but back in the day they used to give my dogs treats at the cash register which was a nice touch.Sometimes the employees are stocking shelves, but never have I had anyone make me wait. It's so annoying when you go in a store and the employees finish what they're doing while you stand there waiting.The aisles are well-labeled and wide, there's signs on the floor where to stand, and all the employees wear masks and make sure all customers do, too.I like the current promotion, where you can buy online and pick up in store and get an extra 10% off before tax. The majority of the time my order is ready in less than an hour. They still offer curbside pick up. Just have I.D. ready. I also like that if there is 2 or 3 people in line, the cashier calls for another cashier to open.Another nice thing is the store is well- air-conditioned, and their hand sanitizer stations are always full. Also, their grooming salon is up front near the check out (no dragging your pet through the store).Finally, if you find something online, they are happy to price match it in the store. That alone always makes me happy. Well, that and good a/c.