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January 2024 by J C.
I came in to receive new services about two weeks ago and saw the representative there Omar. He was very informative and went above and beyond in addressing my needs. If you are looking to receive cable, TV or mobile services make sure to see him in order to receive the best experience possible. I highly recommended this location!
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December 2023 by Core Vol
Review go to Spectrum. Not store. Had to pay more for increase un internet speed. Now when streaming movies and shows freeze. Never used to before. I recommend going somewhere else.
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December 2023 by Osmay Carón
I went to this place 5 times to get internet devices and cable TV. Connectors were missing even though I asked several times if they were giving me everything I needed. The staff is not competent, some treated me badly. They never invited me to take a seat, .... I will return soon, I hope they change my mind.
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December 2023 by Nick Maenza
Spectrum is horrible. Stay away. Look for greenlight fiber or frontier fiber.
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December 2023 by Joanne Garfield
Went to transfer my Mothers service to a new address. Lexis was by far one of the best for customer service i have experienced in a long time. She took the time to help, explain and set up everything flawlessly. She exemplifies top notch service!
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November 2023 by Валерия Исаева
Experiencing the finest spectrum ever! Majesty Levert truly stands out as the best!!! Heartfelt thanks for your invaluable assistance! We genuinely appreciate everything you've done for us
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November 2023 by Moisés Mendoza
Every time I’ve been here, my issues has been resolved and not just ignored or slightly taken into account. Special thanks to Majesty for her efficient service!!!
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September 2023 by melsal72
Where do I begin. I've paid my bill here on and off for two years now. It's always a problem to just pay a bill. Today I went there to pay my bill and had a question. Kiosk is ALWAYS broken. Long line of customers and two employees at the desks. One complaining that her computer is broken and can't work. What's the sense of opening these stores if you don't staff competent people? Before I here to pay online. Every time I do it takes forever for the payment to post. I prefer cash. Fix your stores.
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July 2023 by Jeanne Radano
Absolutely the worst service ever, even worse than Verizon stores. Exactly why I will never switch to Spectrum for anything.
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June 2023 by Nora Doyle
Spectrum continues to disappoint. I canceled my service because I’m sick of overpaying for lousy connectivity and service. Sick of the fact that Spectrum prioritizes getting the business of new customers by offering better deals than they give to loyal long term customers to reward their patronage. Since I canceled last week I and have been getting daily calls to return my equipment to a Spectrum store, so that’s what I came to do today. I walked in at 10:03(store opens at 10) and was greeted by a woman who asked why I was there and proceeded to tell me there were 2 people in front of me. That’s fine, I don’t expect to go right to the front despite explaining that I had already canceled service so I literally just needed 30 seconds to hand someone my equipment. Nope I waited 35 minutes to do that 30 second transaction. When I asked the woman who was greeting ppl and appeared to be a manager why I had to wait so long she told me straight up “we prioritize sales above all else”. I was one of 4 people behind me who were all waiting that long to do a simple drop off. Once again, getting a new customer is blatantly prioritized over the treatment of existing ones. But I guess that’s what you have to do to stay in business since your company offers such poor quality service that people are constantly canceling their contracts. So glad I’m getting Greenlight!
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June 2023 by Te' Jackson
40 minute wait....one employee. I left and went to the Irondequoit branch. In and out in no time.
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May 2023 by Phil
If I could I would give you zero stars. Your service is terrible always goes down every day and each time you got a new excuse I’m sick of your excuses and always blaming the modem instead of fixing the lines. Over priced TRASH SERVICE
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May 2023 by Patricia Marble
They wasn't very nice at all there was an employee that was there she was sick and the customer asked her why did she come to work and I don't know if the guy was a manager or not and told the customer she needs the money so she had no choice but to come in and the Chinese girl was rude they stayed on there cell phone when I walked into the store none of the employee spoke or said welcome to spectrum bad business
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March 2023 by Mark Bedzyk
Awful service. I just want to turn in cable equipment and they make you sign in. I see 8 customers and 4 employees + 1 manager. None of them are competent. After waiting 40 minutes, I left. I’ll try again tomorrow. Fingers crossed.
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February 2023 by Jessie Marsh
They are good in general. But there are still some things to improve.
