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7AM - 8PM
1106 East Ridge Road, Rochester
Truck Rentals
“The staff was extremely helpful, supportive and knowledgeable during my time there. When they are busy the check in/out process can be really slow. Overall I would recommend using this location.”
“The store manager James Martin was extremely helpful and went out of way to assist me with finding a way to responsibly donate items I needed to take out of store.”
“This U-Haul location is the best!! The equipment is excellent, and the employees are wonderful to work with!! I drive past other U-Haul locations to do business at this one.”
“I have been Renting a small ExtraSpace unit for couple of months as a “test“ to see if It met my requirements. I was very pleased with the process and procedures. Access to the website and a Face ID and a control of the gate were all convenient features which once I got the hang of it worked smoothly.
The manager, Chris did an excellent job explaining my options, the charges, when the rate may change, etc
Earlier today, I stopped in to see Chris with my questions and he did an excellent job. First of all he listened to what I explained where my needs, he searched for a larger unit close to my current unit and then explained my options and the pricing structure and the future charges, etc
I was so pleased and he was very helpful. I signed up and paid for four months rental of a larger unit. You are lucky to have him as the manager of that complex.”
“Santosh is amazing at the Henrietta location! I reserved a truck online for Brockport location, come to find out no longer exists! He stayed past 5 for me to come and get the truck at his location! Was so helpful and accommodating! The truck was clean and ran great for my 700 mile move! Thank you again for saving the day!”
“Spoke with Fred on Tuesday, he sent a crew out Friday to remove a oil tank, they did a great job! Reasonably priced. Fast service, friendly, and efficient. Definitely would recommend them.”
9AM - 5PM
50 Ajax Rd, Rochester
Truck Rentals
“Employee Kaitlyn really went above & beyond to help me today when I needed it while traveling! She’s an Earth Angel & U-Haul should give her a raise for the hard work that she does for them!!??????”
“I really appreciate the professional and precise booking when i need a truck with little notice . Also the warm welcome even when arriving early to pick-up RyderTruck, on the road in less than 10 min Thanks”
7:30AM - 4:30PM
2654 W Henrietta Rd, Rochester
Truck Rentals
9AM - 4:30PM
115 N Washington St, East Rochester
Truck Rentals
“Customer Service here is EXCELLENT! Pam knows her UHaul business- efficient, FRIENDLY, knowledgeable and EASY pickup and return. Equipment - please REPLACE WIPER BLADES”
9AM - 4:30PM
115 North Washington Street, East Rochester
Truck Rentals
“Rented 1-way from neighborhood Uhaul at 130 Despatch dr, Rochester NY and the local area Uhaul Agent, Amy, coordinated my pickup real time while I was driving to Rochester. Both Amy and the neighborhood Uhaul location need to be complemented in addition to the Rotterdam drop off location. Very professional and accommodating.”
5:30AM - 11:30PM
700 S Plymouth Ave, Rochester
Truck Rentals
“Dave is amazing and I wish him nothing but the best at his future with uhaul when they close this site down ! He has helped with so much and always been very nice and non judgemental he us great!! Camille on the othe hand is the rudest customer service person out there and needs a class in how to talk to customers! Not a good asset for uhaul because if I had a choice and had to continue to deal with her I would remove my stuff out there ASAP SO IWOULDNT HAVE TO BE SPOKEN TO SO RUDLEY AGAIN BY HER!!!!”
“Rented thru Penske for the first time and had a far better experience than I have in several tries with UHaul. Will definitely use Penske Truck Rental in the future!”
“Their website is not reliable and they listed a truck as available that actually wasn’t. Kathy, the head honcho at the Rochester location, called us back and let us know that only a van was available. We went with that and she was very helpful and knowledgeable throughout the process. Thank you Kathy!”
“Service was great. Always do a walk around inspection and make sure everything matches to paperwork to vehicle information. I wish U-Haul go back to unlimited mileage like years ago.”
“Jesse is the man! Thanks for your help in getting us out with the 15' truck despite my fumbling with the UHaul app. One day we'll be back for BBQ! Best to you good sir!”
“This U-Haul has been my go too for the last 3 moves including my recent one to Nashville TN from Rochester. The crew there is always very friendly and welcoming. Super helpful and knowledgeable about what they do. Philip helped me with my truck rental today and had amazing customer service. Always been a breeze to work with this branch of U-Haul!”
“Great place to rent a truck for moving. Like the price is good and very fair also everything is sure and right with them great service Def the manager she was awesome I recomend”
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“The lady who is in the counter, is not helpful. She gave me a vehicle that what i dont want. I have to take it because i have no choice. She charge me extra gas money. Be mindful”