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March 2024 by Austyn Green
This branch is horrible, I went here for an insurance claim rental set up by my body shop, it was towards the end of the day, and instead of processing my rental paperwork, the girl who claimed to be the “branch manager” came to tell me that because my NYS Drivers License address did not match the address on my insurance card and claim, that I would need “proof of residency” in the form of two utility bills for that address, I explained that the address I had provided was my parents house, and the insurance and vehicle registration were to that address, one of many I have, however at this particular location, I do not have any utilities in my own name, and if my actual address of residence was needed I would provide that with whatever documents were required. The “branch manager” proceeded to tell me that it was impossible to switch an address or modify a reservation in any way once its typed for the first time, however this is different in the case of a typo, or if documents were provided that suggested another address should supersede , and I would subsequently no longer be able to rent with them because the address cannot be changed once entered and I was unable to provide documentation for that particular address. This conversation went on for 4 minutes before I left, no less than 3 minutes later, the branch was closed, lights off, everybody leaving. I believe this to be a case of not wanting to perform work duties at the time, in favor of going home a few minutes early. I went to a different branch the following business day, and explained the situation, the branch manager there said it was a creative misinterpretation of the company policy, and was more than happy to complete my rental agreement with the address provided. I will say, the employee was at no point rude or disrespectful, just discourteous, dismissive, and seemingly mislead as to her authority within the Enterprise Rental Company, the attitude she displayed was as if her and her colleague spoke for the entirety of the enterprise group. Her colleague even went as far as to claim to be a “witness to me attempting to commit fraud” at which point becomes slander of a legal business transaction, and defamation of character, I only leave this review with it in mind that I urge you to retrain your employees on the correct procedures and policies, if you refer to subsection B of section ii. line 4 of eligibility criteria, clearly states that the client must have a “verifiable email and physical address” both of which are easily provided and at which point had policies been followed, this review is unnecessary.
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February 2024 by Zack T
Made a reservation online for a specific vehicle or something similar. Got to the location they had absolutely nothing was going to get into a different vehicle but it was front wheel drive and I needed 4X4 and the car was dirty as can be , inside of vehicles weren’t even clean and had a empty tank of gas, went to hertz 20 mins later got a 4X4 spotless brand new with a full tank of gas. Enterprise is a rip off and a waste of time. Litterly the biggest waste of time ever to rent a car I would give 0 stars if I could.Also the employees are rude as can be.
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February 2024 by K. Malanii
0 Stars If I Could! HORRIBLE EXPERIENCE, Do Not Come Here!! Ty and Mariam were very rude towards me and my father when we came in there today.Enterprise in Island Park, NY is absolutely horrible. The manager by the name of Mariam is very rude and disrespectful. The employee Ty was also rude, no positive or good customer service skills in any way. They didn’t have any cars and when I was told I could get a ride to another Enterprise office by a different employee Ty and Mariam rudely said that they would not be getting me a ride and that was that
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February 2024 by Joshua Anisansel
The Island Park team is friendly and fast. I appreciate the way they take the time to offer a genuine greeting and then get you on your way quickly!
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January 2024 by Cameron Rudman
Make sure you never go here! Horrible from start to finish, all fake people!! I don’t know why this place is in business. Should be ashamed of themselves for anything they do which is not much.
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December 2023 by Alex Khan
Ty and Mariam are amazing at the island park location. Island park team is the best
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November 2023 by Josh Janov
Sarah was amazing and extremely helpful to work with. She advised on proper coverage, and remained calm, even when faced with a line of customers on the busiest holiday travel day. Sarah is very personable and is definitely management material. In addition Mariam was extremely helpful and pleasant to work with. Thank you both for a speedy and easy transaction. They definitely understand customer service
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November 2023 by Lisa Kim
Do not use to rent or return to this location. Enterprise island park location is my least favorite from all Enterprise locations I’ve experienced. ZERO stars.
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November 2023 by JR 1322
Sarah help me out so much. She made it easy to car a rental car for me. Prices are very reasonable. Thank you so much Sarah.
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October 2023 by Sherri Kreps
I rented a car from Island Park and asked if they delivered they said no. When I called the automated info said we will pick you up or deliver the car to you. Then I asked them if I could return the car to Rockville Centre they said yes no problem. When I got there they told me I have to pay a fee.
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September 2023 by gerald penn
Very very professional. Was Neil Presser. Took time to explain and take questions.I have 2 more rentals and will rent again from Enterprise. I have Used Hertz Most of my business life
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September 2023 by Richard Coffman
The customer service is beyond great. Every aspect of the rental process was courteous and easy. The return was simple.Thank you to all the Oceanside employees.
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August 2023 by Leonard Remo
Car selection was a bit limited but otherwise all good. Sarah Diaab, the manager was very helpful with our rental.
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June 2023 by Paul Rothstein
I have used this location many times over the years. Most staff is helpful. Recently I had to deal with a person ,named John , on the phone. He is irritating and doesn’t seem to be concerned with my problem. All he does is belch out company rules and policies. I’m in retail and I know about customer service. He should not be permitted to answer phones and deal with the public. This is the worst experience I’ve had there. Thankfully I got to deal the manager. She is very accommodating.
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June 2023 by Danny Galgano
Great experience at this location. Ty and his staff sourced and delivered on a vehicle needed for business use that was told to be impossible during a holiday weekend. Absolute professional and will be bringing all my business here
