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January 2024 by Tong Sun
Shawna is very friendly and kind. This is my first delivery. She told me exactly what to do every step of the way. I am very grateful to her
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January 2024 by Jason
I often prefer Advance Auto Parts because of the knowledgeable staff, product selection, and price. I needed to purchase a new car battery. Shawna, the assistant manager, provided exceptional service by guiding my purchase choice (and corrected my error when I grabbed the incorrect component ) with her technical knowledge and excellent foresight which, I now know, will benefit me over the long term.
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January 2024 by dnkiwi
Thanks Shawna for the excellent help
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January 2024 by Michael Nickles
The help that Shawna did was up and beyond what i would ever expect! She went well out of her way to help me battery wise and got my new year started off on a great start. I highly recommend Chawnas experience and help with all your needs. A++++ from me!
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December 2023 by JR
Great experience at this store. Very helpful in picking out a battery and installed it no charge. Very friendly and flexible staff. Will be coming back for all my auto needs.
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December 2023 by Stephan Petrella
I'm a delivery driver and needed a battery to get me through the winter for a car that I'm replacing in the spring. I went to Advance Auto Parts on Elmira Rd., where Shawna surprised me by going all-out to find the best possible compromise between performance and price. Auto parts stores are accustomed to people who are trying to make things work with very limited resources, and sometimes don't take the time to really help out. By contrast, Shawna went above and beyond. I have plenty of car repairs coming up, and I will absolutely return to Advance knowing that they will help me find the best possible solutions for my budget.
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November 2023 by Amy Wu
Shawna is amazing! Despite the cold and imminent closing time, she quickly helped us change our battery. Her professionalism and friendly demeanor made a stressful situation much more bearable. It's clear that she takes pride in her work and goes above and beyond to ensure customers leave satisfied.
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November 2023 by Dj A
I picked up my grandson and my battery died in the rain. Got it jumped went down to Advance and the most amazing person behind the counter helped me out ( Shawna ) and then I said I'd be back after putting the battery in. Shawna insisted on putting it in even though it was 40° and raining. She did it with easy and a smile which you absolutely can't find anymore. I'd take a million of her she made a horrible day incredible.
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November 2023 by Rene Plevyak
Shawna S. changed my car’s battery in the cold pouring rain and never complained. So nice, so fast, and explained which battery was best. Tested everything after, and the car has been back to normal ever since. Shawna S. is great!
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October 2023 by el3agybie metry
This store is UPS access point.I went to the store to return 4 sets of tires through UPS. The moment I entered the store with the tires, the lady upfront starred at me and looked confused and said we don’t accept return tires. I explained I am returning these tires through UPS. She said it is gonna take some time because she is serving a customer. Then another guy standing next to her told me we won’t accept this return because the tires don't have a package. I explained that I received those tires without a package. He interrupted me before I finished my sentence and tried hard for the next minute to prove that I am lying. Then the lady talked ( while she is serving another customer) and told me go to a different store. I don’t recommend this place to return things through UPS. They aren’t only rude staff but also don’t know what they are talking about. I am attaching the pictures that shows the shipping label was placed on the tires directly without any packaging. Don’t waste your time going to this place unless you enjoy people talking rudely to you.
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October 2023 by Samuel Reed
Great, friendly service! They had my Ram 3500 batteries in stock and helped me to install them. Shawna was super helpful. Thank you Shawna!
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October 2023 by Mina Nader
Worst store ever. They always give people hard times. The lady who is there and seems like managing the store is talking down to people and pretending she knows everything and everyone else is dumb. I wouldn’t recommend this store.
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September 2023 by queenie elizabeth magapan
Excellent Service! Thank you for putting my new battery for me. :)
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August 2023 by Meha Vahobov
Staff is very nice and helpful
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July 2023 by KiRa Fritzky-Randolph
Great experience. Shauna was very pleasant and knowledgeable. She made sure every customer found what they were looking for and that it was the accurate item. I plan to return for future purchases.
