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April 2024 by Collin Van Doren
Just went to get new glasses, and had the best possible experience I could have had, everyone was so nice and attentive especially the front desk woman who’s name I regrettably didn’t get and Maggie. I was able to leave this store with two pairs of glasses one of which is insured and got a eye exam for 152 dollars. I couldn’t recommend americas best in ithaca any more right now ⭐️⭐️⭐️⭐️⭐️ if I could give 10 stars I would
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March 2024 by Dominic Loga
The sales people were great helps when it came to working with insurance and dealing with craziness!!
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March 2024 by Aisha Freelove
They are very nice and welcoming I felt very comfortable there. I would definitely return again
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March 2024 by Michael Runk
Today I went into Americas Best and there were 3 ladies there up front. All three greeted me with a smile and a kind word. I was having problems with my glasses getting loose and the lens kept popping out, these ladies jumped into action like super heroes and got my glasses in tip top shape just like the day I picked them up. The staff at the Ithaca store are definitely Americas Best
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March 2024 by Neil Baker
Stopped at the Ithaca location to replace a screw that fell out and was lost. It took a few minutes to find the correct size... then my glasses were fixed, no charge!A pleasant experience.
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March 2024 by Liz Radman
Had a great experience coming here! Everyone was incredibly helpful and patient when answering questions to make sure I made the best decision for my lifestyle and needs. Such a great welcoming atmosphere. Will be recommending to anyone looking for a place for an eye exam/glasses. 10/10
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December 2023 by Isabella Khavash
If I could give zero starts, I would. Came for the visit, spent an hour waiting for them to be able to enter prescription information. Finally was told, website does not work and they will call me back to get the payment. Never called. When I called them, told me I have to come back because they do not have any of my information.
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December 2023 by Brinley Hammond
Gave a barely adequate prescription, only looked at 2 lenses per eye, and I had to wait longer than the actual exam took.Waiting time:The exam took about 15 minutes and had to wait 15 minutes to be seen by the technician who did most of the work and the actual optometristThe schedule of my being there: Arrive at the appointment time, wait 15 minutes to be seen by the technician (about 10 minutes), wait for the optometrist (5 minutes), with the optometrist for 5 minutes, wait to be checked out for 15 minutes.The eye exam:They didn't look at the prescription that I brought in from my previous optometrist (I just moved from out of state), even though they specifically asked for it.I spent more time with the technician, who decided to do the glaucoma (puff of air) test at least 5 times per eye.With the optometrist, I looked at 2 possible lenses per eye and that was it. The prescription that was given had the same numbers as my old ones but didn't have prisms, because apparently, I get double vision because "my eyes are dry and it will be fine with eye drops". I've had prisms in my glasses for at least 2 years because I have double vision. I didn't get a proper look through the lenses, because once she decided I just "needed drops" that was it. I made an appointment because the prescription I had wasn't strong enough.I also have a prescription for reading glasses, they didn't do anything about that.The technician and optometrist were extremely indifferent.
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December 2023 by Kerry Demarest
This place was great, everyone was super nice and the whole experience was efficient. I called ahead to ask how long I should expect it all to take, they said 45 minutes, I was done in 40. The same friendly person greeted me, checked me in, and did a quick pre-test. Then the eye doctor saw me right away, answered my questions, and was very helpful. The eye tests themselves were quick & easy, unlike the last few I've been to (elsewhere) which just felt like way too much testing for someone with basically good vision. The woman who checked me out figured out my insurance (Excellus) and she was patient with me as I hemmed and hawed over the upgrade costs for different lens options (the person never got salesy, it felt like she genuinely wanted to just be helpful). Thanks folks, you made that easy!
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December 2023 by K L
Currently, there is only like 2 single employees at this location and a manager. I had to wait an hour or more every time lately I have visited here because they are so understaffed. Then my daughter’s glasses were made WRONG after waiting 3 weeks (prescription made incorrectly). I brought them back to be remade and waited over 3 weeks with the staff always saying telling me every time I called that were in process but they had no ETA. Finally I asked to speak to manager and she had no idea what was happening with the glasses and no way to find out so she just refunded me without contacting me. I do NOT recommend this location. Terrible service.
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December 2023 by Rita Vickroy
I have used their glasses for years. However, the last pair I received a year ago were terrible. I bought two pairs of their high end lenses and both pairs chipped or cracked. I had them replace the lenses of one of one set of glasses and a month later that one cracked. I was not hard on my glasses. I always put them in a case when not in use. I have treated other glasses that I have bought from them much worse with no problem. I suspect that they have changed their supplier which is providing inferior product. Will not buy from them again.
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October 2023 by Donna Gilbert
Excellent customer service, from the moment you walk in , until you leave. Beyond my expectations! Very attentive to what your needs are, extremely sensitive to how you look in the frames you pick!! I felt like I walked into a room full of friends and I trust all of the staff on giving the proper tests and treatment.You are “America’s. Best”
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October 2023 by LINDA SHAFF
I go to America's best in Ithaca, New.York 14850. The women there are awesome. I had a exceptional experience with Char. She was polite, knowledgeable, and very very helpful. This is the kind of person you need in your organization. Kudos to you. She proved she was definitely a people person. Please let her know she got a awesome review. Thanks. Linda Shaff
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October 2023 by Diane Marlette
I was very happy with each person that worked with me! I liked that several of the workers there actually helped tell me what frames looked good on me!Very good experience today.
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September 2023 by Kurt B.
Started out struggling to find my insurance but this employee went above and beyond. She was patient and determined. SUCCESS! it did take a while - perhaps not as polished as I expected but genuine people that were nice. Overall a solid experience.
