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October 2023 by Danielle
They have been so good at helping me with my insurance.Easy to communicate what you want, and they are great at finding what you need.
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June 2023 by Randy Warner
These guys have been my insurance agents for years. They are always nice and really try to find me the best deal.
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November 2022 by Mitchel Lasser
Been using them for years. They have been extremely responsive and helpful at every turn. Highly recommended.
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November 2022 by Seth Oaks
Got my insurance cancelled and never received a cancellation notice or call before it happened
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November 2022 by Hamilton Snyder
Very nice and helpful
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November 2022 by Dean M.
Update to 5 stars on 9/25/2022:A day or two after I left the negative review below I got a call from Rich Andrews. He easily took ten minutes out of his day to talk to me. (read below if you need the background) The bottom line is he wasn't sure what happened, and why my contacts were dropped, but he was working on figuring it out. A personal response from a local business owner is a big deal to me. I grew up in family businesses, and know well that sometimes stuff just happens. The response of the company when a customer inevitably has a bad experience is far more important than the experience itself. In this case I got a personal apology and a promise to do better. And for the record, he did not ask for my business back. But moving companies is a pain, so I asked if we should give it another go.I'm happy to report that working with Melissa has been a dream; we're working on setting up a new policy for a rarely driven vehicle, so I'm not in a huge rush. She checks in weekly, which is just often enough to remind me I've been shirking my end of the work, but not so often that it's annoying. With her help we'll be finished with this soon, and I'll have a new policy set up.I've found a company that not only am I satisfied with, but that I know will take care of me when something goes wrong. What more could you ask in an insurance agent? That's pretty much how the job should go.....*****I hate to leave negative reviews, but when there's simply no way to contact a company, what recourse do I have? I was excited to find Andrews a couple of years ago. Brianna sold us three personal policies: home, auto, umbrella. They were with a regional company, which is great for us. She was almost too communicative. I would reliably get a daily status update on what she found on what policies and with which carriers in her searches that day. It was almost a joke--phone would ring at 4:45 and my spouse would ask "Brianna?" Yep.Once the policies were in place, she helped us tune everything up and work through inspections and such. Never missed a beat. Then Brianna left the company.Every time I've had to interact with Andrews since then has been a hassle. I email any address I can find. I call the main office. I submit requests through their online portal. Nothing. A few weeks ago I dreaded having to find a new policy for a car they don't currently cover. I did all of the above. Nothing. One day on a whim, I called the office and actually got somebody. He was very helpful and took all my information, including VIN, and said somebody would contact me. That was at least three weeks ago. Nothing.We're currently moving our existing policies to another agency. The advantage of an independent agent is having someone local you can turn to. We don't have that with Andrews... still looking.
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November 2022 by Jennifer Conkrite
I couldn't be more thrilled with Andrews Agency Insurance! I am so much happier here than I was with the single carrier agency I was previously with!The personal attention at Andrews is phenomenal! They found me better coverage for both my home and auto policies for less money than I was previously paying. I highly recommend Andrews Agency Insurance!
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November 2022 by Don Sinn
We have used Andrews for 9 years now. They are wonderful to deal with and make you feel like part of the family. Highly recommend!
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November 2021 by R M Poole
Having been with The Andrews Agency Insurance Company for several years I know they will always help with any situation and find the best solution to my needs. I enjoy receiving the monthly newsletters from Rich. Thank you for all you have helped me with.
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November 2021 by Tracy Vesley
Allison from Andrews is amazing. She is so patient with me and goes way above and beyond to help me understand policies and potential concerns I may need to consider in the future.
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November 2021 by Jenna Ingiosi
Great company! Gets right back to you and sends reminders for things. Really on top of their game! Very nice and professional. Highly recommend!
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November 2021 by Louis Agati
I called to clarify an item on my car insurance, agent immediately took the time to review and update my insurance.
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November 2021 by Chris Brown
Good employees great service. I definitely recommend
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November 2021 by Renee Byrd
Thank you for your timely response.
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November 2021 by sally demore
They’ve gone through about six front desk staff in the past year it looks like, Jackie always takes more than a week to return any calls. The place has gone downhill in my opinion. I feel bad for the employees that work under Jackie, there always seems to be tension. Lisa is the only person with any professionalism and will help you out in a heart beat.
