-
June 2023 by Kurt B.
We'd been shopping for a mortgage loan for weeks and were actively engaged with four different lenders. The best offer came from a lead bank out of Tompkins County, but they could not (or would not) lock in a rate claiming they first needed an inspection and lawyer's approval before even locking down the rate. We'd financed multiple loans in the past never experiencing this and realtors were telling us this was very unusual. The lender then went on vacation leaving us hanging and despite two left messages with the supervisor we could not get a call back - from anyone. We tried Community Bank as a hail-Mary last minute attempt. Despite the agent planning to leave that afternoon for vacation she was able to lock us in at the same exact rate and fees WITHIN TWO HOURS. No muss - no fuss. They opened up our checking accounts and accommodated us in a number of other ways. THAT'S how you welcome people back to the area and provide excellent customer service. Very grateful for everyone that helped us.
-
May 2023 by Norine Delong Jarrell
The staff at this bank are some of the friendliest and most professional people I've ever met! Even the ones I HAVEN'T met; as in on the phone.
-
April 2020 by Tim McGee
? Be Careful
-
March 2020 by Mike M.
Always a pleasant visit. Banking with them is the fastest and easiest bank to do buisness with! April is the best! She always goes above and beyond her normal duties to make sure I am 100% satisfied! Not taking away from all the other employees, haven't had a bad experience with anyone who works there!
-
January 2020 by Michael C.
I can't recommend ESB enough if you're looking for a mortgage for a home. They were able to qualify us for a larger sum than other local banks and were way more pleasant to interact with as well. Taryn Schwartz was incredibly helpful and had endless patience when answering all the questions I had as a first-time buyer, and she also comes highly recommended by multiple prominent people involved in real estate and home insurance in Ithaca.
-
September 2019 by Ted Crane
Probably the best bank in Ithaca. The only bank where they greet you as you enter...and even by name once you know them.
-
June 2019 by Woof D.
Probably the most passive-aggressive business model I have ever encountered...manipulative to a fault, dishonest and unprofessional. It's painfully obvious they believe they are doing you a favor by doing business with them.
-
May 2019 by Don Moss
Hidden fees, horrible customer service. Ithaca branch is the worst but bad all around. Don't bank with these people.
