Empire Visionworks Threshold Plaza offers a wide range of glasses and contact lenses for adults and children. Customers praise the helpful and knowledgeable staff who provide thorough eye exams and assist with frame selection. The friendly atmosphere and efficient service are highlighted in positive reviews. The staff is described as amazing and always so helpful. Customers appreciate the exceptional and professional customer service, as well as the sociable, knowledgeable, and helpful approach. The selection of frames is fast, and customers are able to find the perfect ones. The staff is patient and understanding of the customers' needs. Customers mention that the office is nice, and the employees are good people. They also appreciate that the doctors explain things in greater detail. The only issue raised is regarding the insurance coverage, as some customers have to pay out-of-pocket for additional services after their initial pair of glasses.
I had an appointment at 2 and got in by 2:02. The staff were very helpful and kind and went above and beyond. The doctor on the tv was kind and helpful and asked good questions and answered mine:) Everything went smoothly.
June 2026
Great place to get new glasses! Staff is diligent and courteous but a bit overwhelmed at times when a lot of people are showing up…
December 2025
I was able to make a last minute appointment, prior to my insurance change of coverage. Things went very well. I did not enjoy being treated by a remote doctor but it worked.
