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August 2023 by Jo Z.
Today my Rose Of Sharon bloomed. It was the wrong color. I ordered a White Chiffon and I got a pink Rose of Sharon. Not that I dislike it or anything, but when you order something and pay for it you expect to get what you ordered, right? And if you get a plant that has no blooms you don't know what color the blossoms will be so if the person who fills the order doesn't bother to check so it's going to be a potluck for the consumer. So I am very disappointed since the white was purchased for a reason. Thanks Home Depot, you messed up again!
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June 2023 by Cindy M.
Buyer Beware!!! First, let me say that I have done all my home improvement business with Home Depot since 2017. We did a complete renovation on our home, including new kitchen, flooring for entire home, paint for entire interior and exterior, addition of 3 decks, and numerous landscaping projects. This past year I purchased some vinyl plank flooring. I was aware of the 90 day return policy. Near the 90 days I returned several boxes because we did not need as much as originally purchased. The amount needed to complete the job was uncertain because of some unknown factors. I specifically asked if I could return more of the flooring at a later date if it turned out that it was needed. I was told it would not be a problem but that I get store credit rather than my money back. That was ok with me. Several weeks later the project was complete and I had 4 boxes of flooring to return. To my surprise and dismay Home Depot would only let me return one box for store credit. I was stuck with the remaining 3 boxes. Why they could take one box back and not all remains a mystery. Even the store manager did not have authority to override the "policy". This is flooring that they carry on a regular basis and could and would resell. All boxes were unopened and in perfect condition - that had nothing to do with this transaction. It was a totally nonsensical policy. Long story short....they have lost a very loyal customer. Good bye Home Depot....hello Lowe's.
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September 2022 by Wendy K.
Where does one go when packing to move? The HD of course. Found more heavy duty boxes and packing tape. Unfortunately, we continue to guess how many more boxes and packing tape that we need as we pack up our home for the big move to KY. We found the price of the packing paper a bit high and not great quality. Otherwise, we are pleased with the prices and availability of the other moving materials.
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May 2022 by A C.
I purchased a Ryobi mower from here last year. It has less than 10 running hours on it. It stopped working. It is under warranty. Ryobi said to have local Ithaca, NY store repair it. Repair told me would be a one day repair. It has now been 5 days. After 2 days, I was told "working on it" and would get back to me. Never called back. On Wednesday, I was told the guy who does repairs is not back in until Friday and no one else has any idea where my mower is, status of repair, if it has to be sent to ryobi, NOTHING!! Ryobi basically told me not their problem, they don't know what the store is doing! I can't believe no one can give me any info!! My grass is not getting any shorter! Most likely the LAST time I will be using Home Depot for major purchase or repair! LAST Ryobi product I buy!
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October 2021 by Kathleen Fitzgerald
Bought a refrigerator 18 months ago. Bought the extended warranty. My top half of refrigerator cracked. All shelves are broken. I was told the crack is damage and not covered under warranty. Really? How do you crack the refrigerator. I didn’t drop it. Extended warranty will not cover and will not replace the shelves. I have had many many refrigerators. This is a whirlpool top two door and bottom freezer. A piece of crap and the extended warranty is worthless. Do not buy from home depot. They do not stand by their product, and i was stupid enough to fall for the extended warranty . Never again!!!i have shopped there for years. Never again. So furious!!!!
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September 2021 by John Zazynski
prices, product and knowledgeable employees!
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November 2020 by Matt S.
Horrible service. We had to stop at a this Home Depot to pick up lumber for a job we have out in Ithaca and first off, one staff member had no idea they didn't even carry 2x12x10s (which we needed). Which is fine we just got 2x12x12s, 20 of them. We also got 10 pieces of 3/4 ply wood and some gorilla tape totaling almost $1,000. You'd think any company you gave that type of business to would be head over heals trying to help you load it, but we asked the cashier(who was snobby the entire transaction)if she could get a loader or a fort lift operator and she just gave us a dirty look and said she would but help never came. So my partner and I loaded it by hand, something were used to because we were actually on the clock for our job. But an operator would have been nice, or any initiative or appreciation for customers spending 1k on lumber they could have gotten somewhere else. Very disappointed and I understand why this place has a 2.5 star rating.
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September 2020 by Linda G.
I spent 25 minutes at the customer service counter at the Ithaca store while 3 women tried to set up my order. I paid for it and they gave me the delivery order copy. It was correct. They told me the stuff would come from the Camillus store. The delivery time was from 6 am until 8 pm two days later. At 3:30 I called the store and they told me the order was coming from Auburn. I called there and a young man said he could not contact the truck and they would come by 8 pm. At 7:30 I called and the young lady who answered put me on hold and never came back to the phone. I called again at 7:50 and was put through to a manager. He told me that he could not figure out why the order wasn't delivered. He called me back at 8:15 and said the Ithaca store had ordered the wrong kind of truck. No one from the delivery company let anyone know. He said he would have the "girls" fix it the next morning. I'm sure "girls" do not work there. I called the Ithaca store at 7 am the next day and the young lady there put me through to Dave. Dave informed me that my order could certainly have been delivered by a box truck. Then he said that he could deliver the dirt I ordered. I asked about he sand and pebbles. He said there was nothing about that on my order. I gave him the receipt number and he found it but only the dirt was listed on the order. So, Dave got everything together, had it put on a pick up truck and sent two guys to my house to deliver all the items. He substituted the dirt I had paid for with an upgraded one since the Ithaca store did not have the original. Everything came and was stacked very neatly where I told them to put it. The only problem was that Dave said he could not deliver until late afternoon. At 10:30 am I got a call and they were on their way. We were on our way somewhere else and would not be back home until late afternoon. I told them where to put it and that I would not be able to sign for it. Dave canceled the delivery fee and put together my order and had it delivered when he didn't have to. He was super nice and apologetic. The guy at the Auburn store was not so great and could only offer for someone to work on it the next day. I called the Auburn store to tell them that Ithaca was delivering everything and the young lady who answered the phone said she would have been the one who should have been working on the problem, but no one had told her anything. So someone missed the boat at that store. Very mixed up, unnecessary waste of time for us to wait all day for nothing without any sense of responsibility toward the customer from the delivery company. Dave from Ithaca was great.
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September 2020 by Kurt A.
Had two great experiences at HD this past weekend while working on a decking project. All of the staff with whom we interacted were friendly and helpful, especially Bruce in tool rental. Will return again soon!
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August 2020 by William L.
We checked in at the curbside pickup and waited for a long time. Eventually we called the store and they said they didn't have anyone doing curbside pickup and they would go find someone...
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July 2020 by Stacey Coil
Great assistance and service. Home Depot cut my 4 x 8 sheet of plywood into specified measurements. Local competitor hasn’t been able to do that for months as their saw has been down. And they did it with a smile too! It was a good visit.
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April 2020 by Jolene Bailey
I ordered a online purchase and never got it.. they have no support for this problem. I will never purchase from Home Depot again.
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October 2019 by Tammy Carlisle Alling
Great way to have community involvement for fire safety month. The whole family had a great day with all the fire departments that where there.
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June 2019 by Max B.
Lowes is better, Home Depot makes their employees throw most scrap wood and cut off ends in the garbage. The culled lumber Home Depot does sell is basically non-usable for 70 percent off. However it is nice that they rent trucks. Lowes stopped doing that.
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April 2019 by Jen B.
Top notch