-
October 2021 by Kathleen Fitzgerald
Bought a refrigerator 18 months ago. Bought the extended warranty. My top half of refrigerator cracked. All shelves are broken. I was told the crack is damage and not covered under warranty. Really? How do you crack the refrigerator. I didn’t drop it. Extended warranty will not cover and will not replace the shelves. I have had many many refrigerators. This is a whirlpool top two door and bottom freezer. A piece of crap and the extended warranty is worthless. Do not buy from home depot. They do not stand by their product, and i was stupid enough to fall for the extended warranty . Never again!!!i have shopped there for years. Never again. So furious!!!!
-
September 2021 by John Zazynski
prices, product and knowledgeable employees!
-
November 2020 by Matt S.
Horrible service. We had to stop at a this Home Depot to pick up lumber for a job we have out in Ithaca and first off, one staff member had no idea they didn't even carry 2x12x10s (which we needed). Which is fine we just got 2x12x12s, 20 of them. We also got 10 pieces of 3/4 ply wood and some gorilla tape totaling almost $1,000. You'd think any company you gave that type of business to would be head over heals trying to help you load it, but we asked the cashier(who was snobby the entire transaction)if she could get a loader or a fort lift operator and she just gave us a dirty look and said she would but help never came. So my partner and I loaded it by hand, something were used to because we were actually on the clock for our job. But an operator would have been nice, or any initiative or appreciation for customers spending 1k on lumber they could have gotten somewhere else. Very disappointed and I understand why this place has a 2.5 star rating.
-
September 2020 by Kurt A.
Had two great experiences at HD this past weekend while working on a decking project. All of the staff with whom we interacted were friendly and helpful, especially Bruce in tool rental. Will return again soon!
-
August 2020 by William L.
We checked in at the curbside pickup and waited for a long time. Eventually we called the store and they said they didn't have anyone doing curbside pickup and they would go find someone...
-
July 2020 by Stacey Coil
Great assistance and service. Home Depot cut my 4 x 8 sheet of plywood into specified measurements. Local competitor hasn’t been able to do that for months as their saw has been down. And they did it with a smile too! It was a good visit.
-
February 2020 by Julie
They do NOT having plumbing services. I bought a washing machine from them. The delivery people refused to hook it up because the shut-off valves were corroded, so they left the washing machine in my tiny kitchen. I called Home Depot to get someone to replace the shut-off valves. They do NOT have plumbers! So now I have to find a plumber and pay extra in addition to the cost of the new machine. Not cool, Home Depot. Not cool. Useless.
-
December 2019 by jupe77
They do NOT having plumbing services. I bought a washing machine from them. The delivery people refused to hook it up because the shut-off valves were corroded, so they left the washing machine in my tiny kitchen. I called Home Depot to get someone to replace the shut-off valves. They do NOT have plumbers! So now I have to find a plumber and pay extra in addition to the cost of the new machine. Not cool, Home Depot. Not cool. Useless.
-
October 2019 by Tammy Carlisle Alling
Great way to have community involvement for fire safety month. The whole family had a great day with all the fire departments that where there.
-
June 2019 by Max B.
Lowes is better, Home Depot makes their employees throw most scrap wood and cut off ends in the garbage. The culled lumber Home Depot does sell is basically non-usable for 70 percent off. However it is nice that they rent trucks. Lowes stopped doing that.
-
February 2019 by Po-Ting S.
The salespersons are friendly and helpful. Delivery time window is 6am-8pm, and there is no way to know where the truck is. It could either be in Binghamton or Corning because the three stores operate delivery together. I have to reschedule after waiting for 4 hours because I couldn't wait for a whole day on the delivery date. I can't believe I paid almost 10k for the flooring renovation and new appliances just for this uncertain delivery service. I will update the comments after the flooring installation is finished, but I just read the comments below about the subcontractor. /fingerscrossed
-
December 2018 by J K.
I don't know why I wrote the things I said three years ago. This place is not so different from Lowe's. My shopping experience here today was less than optimal. After all, it's a big chain box store. I was looking for only two items but thanks to the misdirection (by the customer service), rudeness (of a man of the painting department who condescended on me), and poor management (I was told the item I picked to buy was somehow "unsellable" with a bar code crossed out and I had to go back to the other end of the store to get the same item), it took me more than half an hour to get out of the store. I also want to add that, you should check a phone app called Goods Unite Us to see both Home Depot and Lowe's scores - they are competing lows with each other: Home Depot's score is -72, while Lowe's -71. Both have "Very High" contribution level, and the contributions go both to Republican (70-80%) and Democratic (20-30%) parties. Yikes. I didn't want to come here but I couldn't find magnetic tape at ReUse Center. But next time, I will remember to also check Agway before resorting to come to these stores.
-
November 2018 by Jason Kinthiseng
the staff was so friendly and knew exactly where everything I needed was
-
August 2018 by Karen Pence
I recently bought a new house that is a total fixer upper. I have come to Home Depot in Ithaca several times, only to leave empty handed. I needed over 3000 square feet of new floors. When I finally found someone to help me, the girl knew absolutely nothing and told me to come back another time. Twice I went to get an estimate for a new kitchen. Not one person was there to help. I am putting a new deck on, but no one around to ask for pricing or advice. Today I went to buy
-
August 2018 by Scott Luke
Like the help I get when I need it and I never have any trouble returning stuff or getting someone to bring the stuff out to my car