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February 2024 by Tena McClary
They have a sale going on and you have to order nothing in stock
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February 2024 by Megan Pugh
Literally the worst purchase experience of my life and I have so much regret for not just waiting for Thayer Appliances to get the size I needed. The delivery was a comedy of errors with Lowe's later explaining that the reason for all of the confusion was the fact that there were two departments and third parties involved...as if the fact that none of them seem to speak with one another is just normal.
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February 2024 by Erick Sanchez
Super good, you find everything you are looking for
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February 2024 by Jewelia Pence
Lowe's has a great selection of home improvement items, and helpful staff.
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February 2024 by Mary Ruckdeschel
They could have more staff around they asiles so you can ask questions. Had to h7nt someone down to ask a question.
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November 2023 by Michele Dunn-Hill
I went in to see how many people I could get to help me. No one in lighting had some walk by,even though I was acting confused. Asked a person at the far end of the store where something was and got the point and go to the aisle. Not many women know the store, and especially new people coming in. I'm sure it would have taken a moment to walk me to where it was. Sorry to have bothered while at YOUR job.
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October 2023 by Jacqueline Newhart
I am hearing that Lowe's is doing away with the cashier and the customer has to ring themselves out. The last time I had just one item to buy and I hate to use them they always give me a big problem. If that is how it is going to be I will not step foot in Lowe's again. I'm on disability I shouldn't have to work to buy my products. When I was there I made them ring me out. There were three stations only one took cash, one was broke and one was for cards. And everyone was in line for the cash one. Three workers there but nobody running a register. That is sad. You can't say that can't put one person on a register. I have spent a lot of money over the years at Lowe's but if that is their way of saving money it is piss poor.
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September 2023 by H. F
I came to this store to order all the materials for my condo's renovation project, and there have been a lot of unexpected changes along the way. The employees at Lowe's have been incredibly patient and helpful throughout this entire process. Given the complexity of my project, I've had to visit Lowe's more than a dozen times to address various issues, pick up my orders, and handle refunds. There were moments when the staff didn't immediately have all the answers, but they always went the extra mile to seek assistance and never once lost their patience. I'm genuinely grateful for their outstanding support. I doubt I could receive this level of assistance anywhere else.
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September 2023 by Tariq Nawab Khan
The lady at Ithaca store first lied to me and said you cannot order the stuff which is on website in-store. There was another lady and she also lied and said she does not know how to check the credit on the store issued card. Then I asked for manager and they kept me waiting for manager for 40 minutes. When the manager came, he was stupid and super rude and was constantly lying and saying we cannot check the store issue card having credit on it. I showed him the card and it was clearly mentioned on the card that balance can be checked at the store. And in the end he said that Lowes has changed its policy and the card I have is an old one. The two ladies and specifically the store manager were stupid, rude, unkind, lairs and unprofessional. I would like to know if Lowes has changed its policies recently.
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September 2023 by Three Pond Ranch
30 minute wait and counting just to see if their on hand count of patio drains was accurate. Ithaca, NY Lowes is pathetic.
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July 2023 by Julie Cornwell
It's ok especially if you're looking for specific home improvement supplies. Hard to find employee help, although you can always find employees chatting with each other. Still expensive. I'd rather shop at Home Depot
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July 2023 by Donald Grason
The staff was friendly and knowledgeable. They made my shopping easier, who doesn't like easy.
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June 2023 by Mike Kho
Abigail needs an attitude check. Rude right off the bat when trying to make a return and spoke to us like we were dumb and said we couldn't, even though it was the day before at another Lowe's. They have the same products, they are returned the same way, but she said because the Lowe's wasn't the exact same Lowe's, it wasn't possible. When we scanned through the app, it came up the exact product. If she doesn't know what she's doing, she needs to be retrained and get someone who knows what they're doing. If she can't work with people, she shouldn't be in retail. She was upset that we were explaining something to her that she didn't understand. And when we started talking to her the same way she was talking to us, she got mad and her behavior became twice as unprofessional than it already was. Retraining or moving her to a new position is definitely needed. She was very set in being wrong.
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May 2023 by Ally Khongchan
Abigail needs an attitude check. Rude right off the bat when trying to make a return and spoke to us like we were d*** and said we couldn't, even though it was the day before at another Lowe's. They have the same products, they are returned the same way, but she said because the Lowe's wasn't the exact same Lowe's, it wasn't possible. When we scanned through the app, it came up the exact product. If she doesn't know what she's doing, she needs to be retrained and get someone who knows what they're doing. If she can't work with people, she shouldn't be in retail. She was upset that we were explaining something to her that she didn't understand. And when we started talking to her the same way she was talking to us, she got mad and her behavior became twice as unprofessional than it already was. Retraining or moving her to a new position is definitely needed. She was very set in being wrong.
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May 2023 by new phone
What every happen to " May I help you?".Lowes need to reevaluate their hiring and training policies. Ithaca staff is rude, not willing to assist , not knowledgeable about any product in thier section. Often walk the other way when you look like you may need assistance. If your a person of color. Forget about it, go to Home Depot. Smh
