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December 2023 by Michael K.
mcguire ford cheated me. i bought my f150 2.7 at shepherd ford, then to be McGuire ford. i've used their service department several times, most recently in october 2023. they did some heavy duty work that involved removing/ replacing, draining/ refilling the transmission. prior to this service the transmission was perfect, smooth shifting, no issues, at all. a mere 1,000 miles later i was hauling my travel trailer across country when the transmission failed. limped into a ford dealer on the road who gave the totally unexpected diagnosis of needing transmission replacement. i called McGuire ford for consult. they denied all accountability. the on the road dealer's service dept couldn't say exactly why the transmission failed, but it was leaking from three four areas . AND., that the transmission had been overfilled. even they said it sure was suspicious of transmission failure so soon after transmission work. mcguire denied all responsibility leaving me with a $ 8200 repair bill. no doubt i won't go to Mcquire for anything, they cannot be trusted to even back up their own work. in this case, they took my money after doing shoddy work and turned their back on me when it failed. if i have one rule for living which it is to be honorable. Mcquire has been shamefully DISHONORABLE with me.
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May 2023 by Christine Cornell
If it would let me ZERO stars. Said my car would be done in 4 days but then it SUDDENLY TURNS IN A WEEK!!! don’t take your cars here. Take your business somewhere else.
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May 2023 by Trevor P.
Needed a key fob programmed for a 2010 Ford expedition charged $196 but it wasn't programmed. They then said that's an additional cost. Could have gotten a unprogamed fob for $5 off Amazon. Horrible service and supervisor
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July 2022 by Rachel P.
My rear seatbelt buckles keep getting crushed from gentle lowering and raising of the rear seats, a manufacturer defect that others with the same vehicle are having trouble with as well, but there is no recall on my vehicle. I was told on the phone that the seatbelt buckle repair would probably be covered so I made an appointment, waited a week, drove all the way to Maguire, only to find out they charge a minimum of 80 dollars to "diagnose" the issue before even considering coverage for a manufacturer defect. They outright refused to even look at it or let me take the 60 seconds it would take to show them what is happening with the vehicle, and demanded 80 for "diagnostic purposes". A seatbelt buckle is 50-ish for my vehicle so, it's not worth it. Am disgusted with this company for this rigid policy because there is absolutely no way it would take 30 minutes to diagnose this issue. It would take less than 5 minutes. Also, they charge an exorbitant amount for their repair work. They will only buy official name brand parts and charge a ton for labor. Last time I had my brakes done, I was quoted completely wrong (hundreds of dollars less) and they tried to make up for it by giving me a small discount on their new price. I bought my vehicle new from them, and just... expected better. The staff are nice, but their hands are tied by their ridiculous money gouging system.
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January 2022 by Randall Y.
Should be option for 0 stars. Dropped car off for a simple code clearing/ inspection after my Mechanic fixed the Exhaust Manifold and O2 Sensor was the code Setting the check engine light off. Permanent stored code needed to be cleared by a Ford Dealership by their computer. Instead they said 1600$ to replace the same thing I already replaced, bit the bullet and said do it inspect car. Received car back days later, poor communication from Service Desk people had to call multiple times myself with promise of call returned and never got a call, no inspection sticker, not sure if they actually replaced it or hooked it up to computer. Completely taken advantage of and still need car inspected.
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May 2021 by Lori P.
Steer clear from this car dealership. They take advantage of elderly people. My dad went in and wanted to lease a new truck. Walked away after putting down 7,000 dollars and payments at 420 a month. After a few phone calls and several lies from their sales representatives later my sister was able to get him out of the deal. She then found him another truck to lease (same one he found in Ithaca) for 2,000 dollars down and 245 dollar monthly payments. Its awful that this dealership took advantage of him and his lack of knowledge of leasing a vehicle. Never again will he do business there.
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March 2020 by Joyleen G.
I left my truck at 7:30 for a scheduled repair under warranty. Still sitting her at 5:25 still working on vehicle. I have had nothing but a nightmare working with this service department. Only reason I took it here again was under warranty repair I do not advise coming here at all
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June 2019 by Viraj K.
I came into the showroom a few weeks ago and inquired about the "Ford Auto Show Test Drive Offer". I met with Tyler, and he helped me fill out the information. When I went to input the information later that day, I realized the information given was incorrect. I thought that this might just be a mix-up so I called the showroom and asked for Tyler. I was told that he was meeting with a customer so I should leave my name/etc, which I did. I waited a week and did not receive a call. I then called the Cell number on his business card and left him a voicemail. 1 month later I still have heard nothing. I am extremely disappointed that my multiple calls were not returned and Maguire Ford did not honor their program.
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March 2019 by J W.
I avoid bringing my vehicle here unless I have to. The service is poor at best and I am consistently treated with disrespect or ignored entirely. My most recent issue involved having trim fixed on my car which was covered under warranty. It took nearly a month of back and forth until I finally stopped in to see what the problem was. They said they called me, spouting off some phone number I never heard of with an area code from another state. I corrected the number and they told me they'd call me when the parts came in. They did not and yet claimed they did when I stopped in again. I finally make the appointment and when I get here I'm standing at the service desk watching person after person get helped before me. I go to the service manager to find out what is going on and he tells me how unusual it is for people to be treated this way yet its like this everytime I come here. Can't wait for my lease to be up. Will never buy from these people again
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January 2019 by David S.
I went down to get going on replacing my F-250. Although there were almost no customers it took 15 minutes for my sales person to show up (they would be "right with me"). She wanted me to design my own truck on line rather than going through the options with me personally. We left it with her offering to get back to me on the next month's incentives (it was the last day of the current month). I sent her a reminder email and she said she was out but would get back to me later that week. After 10 days I gave up and went to Dovi down in Cortland. In an hour I was in and out with a custom-designed and ordered vehicle with a completely reasonable price point. Enough said.
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July 2018 by Nathan O.
I recently bought a new car from Maguire's it they made it as painless as possible. The salesman that I worked with was great and showed a lot patience with my busy schedule. Even further after purchasing the car in the weeks following they were still willing to fix minor details on the car that I discovered at no extra cost, and were quickly able to set me up with rental cars when needed. I would highly recommend coming here for services, you will not find a better price.
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June 2018 by Jeanne C.
Don't bother coming here. It is a privately owned Ford center and they have decided that they can do as they wish and not service legally required recalls if they don't wish to. I simply asked if they could offer me a referral for someone they could recommend and I was treated like I had asked someone to gnaw off their arm. Rude, unkind and horrible customer service. Save your money and heartache. Go anywhere else but here!
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September 2017 by Mark G.
This past Friday night I drove up with my family from NYC to Ithaca, New York in our Ford Fusion. During the 240 mile drive the "Throttle control/transmission" warning light went off twice. The delightful feature of this warning light is that it instantly and automatically turns off the power train so the cars just stalls -- right on the highway. Restarting the car resets it until it happens again. It is dangerous and scary. Fortunately, or so it seemed, there is a Ford dealer in Ithaca with maintenance hours on Saturday, but Maguire Ford completely failed me. Given this situation -- we arrived in Ithaca after 11 pm, -- I could not make an appointment, so I arrived within the first half hour after they opened at 8am on Saturday September 23. They had a published 5:30 close. Even though there were no other visible customers and almost no cars in the shop, they could not help me because, as I was told, only 1 tech was on staff. But worse, they did nothing else either. First the intake person suggested I drive to the Ford dealer in Cortland. Note she did not offer to call and make sure they could help me, she simply said I should drive 35+ minutes further north away from my home in a car prone to instantly shuttting down, without checking if they could even help. When I asked for a local referral she knew nothing of use. How do you run a repair place that turns people away because you are tooo busy and not know how to refer people? So she went to ask the tech. She came back a few minutes later with the name of a shop and a phone number, saying that the tech called them already. I had to ask her for the address. Really, this intake person was so useless she did not even think to give an out-of-towner an address. Armed finally with that information I drove over to that shop, only to be told they had no techs on duty and so could not diagnose my car's ailment. So apparently the Maguire person lied to me when she said they called to confirm this place could help me. I guess she just wanted me gone. That place gave me two further names which were both closed, but I do not blame him. He was not afffiliated with a company that sold me a car prone to shutting down spontaneously on the highway before being useless. In summary Maguire's "help" was a total dead end. Faced with a Ford customer 240 miles from home with a car prone to spontaneous shut downs at 8:30am, they: * Made literally no effort to fit me in * Suggested I drive more than 30 minutes farther from home with no assurance that dealer could help * Referred me to one local shop who was unable to help (and Maguire lied and told me that called to confirm this shop could help); and * Gave me no advice on how to avoid triggering the throttle warning shut down while driving home. As I live so far away, it is pointless to say I will never go there again, but I suggest those who are local stay away. UPDATE: I brought the car to my local Ford dealer on Monday. They ran diagnostics and no codes came up and they told me the codes disappear and reset after 24 hours. So Maguire's failure to help me cost me the only opportunity I ever had to get this issue diagnosed and fixed.
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July 2017 by Charles B.
2 months to get a water pump. They quote me $750 then charge $1020. Dont ever under any circumstances bring your car to these people. Before this i was definitely going to buy my next car here, now, im definitely not. I hope the $270 was worth losing a customer for life
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January 2017 by Colin B.
I moved to Ithaca from California a few months ago to start my graduate work at Cornell. I have a 2011 Ford Focus, and given that both it and I have spent our whole lives on the west coast, neither of us were prepared for the winter. So after a hair-raising time skidding around on Cali tires with frozen windshield wiper fluid all December, I decided to get my car Ithacaized. I made an appointment at the dealership, saying that I wanted an oil change, to buy snow tires, and to get my windshield wiper fluid swapped out for the stuff that wouldn't freeze. Kind of annoying that I couldn't make an appointment online, but not a huge deal. I left my car at the shop and took the shuttle home, which was very convenient. Later when the shuttle returned me to the dealership about 6 hours later, I was informed that the windshield wiper fluid was a solid block of ice and was still frozen even after 6 hours in the shop and some heat gunning. They topped it off with some antifreeze mix, letting me know that it might mix in and solve the problem. Given that there really wasn't much else to be done until it thawed in April, I was appreciative that they at least came up with this solution. They also told me my old tires had plenty tread left, and that I should keep them for when spring came. Shortly after I left the dealership with my new tires, however, I noticed that the low tire pressure light was on. I would ding them a point for not checking that after changing the tires, but it's entirely possible that it came on after I left the lot. I can't say for sure because I didn't notice until I got home. In any case, I turned around and gave them a call, they told me to swing by and they would fix it. I came by, and it seemed to be something wrong with the sensor, but since it was now rather late they told me to come in tomorrow and they would check it out. When I came by, they took the wheel off of the sensor that was acting up, whose battery had apparently died. They told me that I would need a new sensor, and I got one. They even gave me a discounted rate on it and didn't charge me for labor. That seemed quite nice, considering it was a dead battery and not their negligence that caused the sensor to break. Also, they never tried to sell me a new car, unlike all of the dealerships in California who were mercilessly pushy. The two people I talked to, Doug and a guy with glasses and a beard, also were very nice. Despite some of the unavoidable hiccups that come with car ownership, I was very pleased with my service and would go back.