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December 2023 by Michael K.
mcguire ford cheated me. i bought my f150 2.7 at shepherd ford, then to be McGuire ford. i've used their service department several times, most recently in october 2023. they did some heavy duty work that involved removing/ replacing, draining/ refilling the transmission. prior to this service the transmission was perfect, smooth shifting, no issues, at all. a mere 1,000 miles later i was hauling my travel trailer across country when the transmission failed. limped into a ford dealer on the road who gave the totally unexpected diagnosis of needing transmission replacement. i called McGuire ford for consult. they denied all accountability. the on the road dealer's service dept couldn't say exactly why the transmission failed, but it was leaking from three four areas . AND., that the transmission had been overfilled. even they said it sure was suspicious of transmission failure so soon after transmission work. mcguire denied all responsibility leaving me with a $ 8200 repair bill. no doubt i won't go to Mcquire for anything, they cannot be trusted to even back up their own work. in this case, they took my money after doing shoddy work and turned their back on me when it failed. if i have one rule for living which it is to be honorable. Mcquire has been shamefully DISHONORABLE with me.
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October 2023 by Lisa Centurelli
Very good service - very personable staffServices: Tire rotations
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September 2023 by Justin Machine
From start to finish of replacing the transmission the communication and customer was outstanding.Service: Transmission
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September 2023 by Shannon Sprague
The service department was great and friendly while inspecting my car
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September 2023 by wZ
great experience, great service. many thanksService: Tires
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August 2023 by henry crans
They did get the windshield wiper motor replaced.
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August 2023 by Spencer Davis
Terrible experience, avoid this shop at all costs.Very slow, extremely expensive, nobody could explain anything about the problem or the fix. We were sent away after the work was done with the truck in an extremely dangerous condition that has required another week of work to correct. They also failed to reassemble the truck properly, very careless and unprofessional all the way around.Trust me, your time and money is best spent elsewhere. Ford dealerships SHOULD be the best service money can buy, but they have been the biggest scam. There are far more competent, honest, and cost effective shops in Ithaca.Services: General repairs & maintenance
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August 2023 by Karen Anagnost
Staff very friendlyService: Brakes
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August 2023 by Scott Burke
Took a year to fix my car for a recall and only fixed it once I escalated to Ford corporate. I was going to be nice and not leave a reply but they keep asking me about it
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July 2023 by Robert Hightchew
Great customer care, when I experienced a vehicle failure, got me in ASAP, repaired overnightService: Electrical repair
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July 2023 by Julie F
They are so friendly and professional there. I always take my vehicle there because I never have to wait weeks to get it in.Service: General repairs & maintenance
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July 2023 by rusty neff
The repairs and service were excellent!
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July 2023 by Andrea W
This was my first experience at this dealership for a diagnostic service. The parts weren’t available so I didn’t have the repairs done there so I can’t speak to their work in that regard, except for a part of the backseat console that had fallen out that I asked to have properly reinstalled. It looked ok but promptly fell back out on the ride home. The car was supposed to be washed and vacuumed which it was not and it had a strong food odor inside that was not there when I pulled it in. I was highly disappointed even after a follow up phone call to the service manager. Usually I have good experience at Lincoln dealerships. Unfortunately, I can’t recommend this particular one.
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June 2023 by Naweed Shaik
Definitely not going there again
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June 2023 by Tony Aukstikalnis
Friendly, knowledgeable and professional. Very nice people. I will be a returning customer.